84 Business Assurance Technical Support Manager jobs in Qatar

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation
• Follow the internal standard policy and procedure, keep update all Documentation
• Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware devices and software upgrades as required
• Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
• Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
• Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
• Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
• Local & Network printer setup
• Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
• IP phone configuration support
• All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
• Strong knowledge of Antivirus or Endpoint security
• During offboarding, back up user data
• CCTV management
• Understand network VLAN & subnetting
• Basic experience with Java product knowledge
• Multiple browser experience
• Willingness to stay late for tasks or pending work as required
• Access control system knowledge: creating users and adding permissions
• Hands-on experience with troubleshooting and training other staff
• Writing, editing, and revising training manuals for new and updated software and hardware
• Requesting feedback and/or monitoring calls and other methods to improve training methods
• Running reports to analyze common complaints and problems

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

Summary

In this role, you will provide technical assistance, support, maintenance to related of the computer system, software and hardware, environment by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

1. Candidate must know ITIL - ITSM framework process and experience
2. Provide helpdesk support and resolve problems to the end user’s satisfaction
3. Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
4. Report issues to the Service Desk for escalation
5. Follow the internal standard policy and procedure keep update all Documentation
6. Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware’s, and software’s licenses as well as must know end of life products
7. Assist with onboarding of new users
8. Install, test, and configure new workstations devices peripheral equipment and software
9. Perform timely workstation hardware devices and software upgrades as required
10. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux
11. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt
12. Mail configuration for end users, Outlook configuration, domain users and non-domain users
13. Require support for all types of mobile devices (phones, tablets, iPad) work with corporate email configuration & Wi-Fi setup
14. Local & network printers: setup knowledge
15. Meeting room setup for conference & meetings, knowledge of conference software (e.g., Skype) and smart TV usage
16. IP phone configuration support
17. All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
18. Well knowledge antivirus or endpoint security
19. During offboard, back up user data
20. CCTV management
21. Understand network VLANs & subnetting
22. Basic Java product knowledge
23. Experience with multiple browsers
24. Willing to stay late for emergency tasks or pending work when required
25. Access control system: creating users and assigning permissions
26. Hands-on experience with troubleshooting tools and training other staff on troubleshooting and diagnosing problems
27. Writing, editing, and revising training manuals for new and updated software and hardware
28. Requesting feedback and monitoring calls to improve training methods
29. Running reports to analyze common complaints and problems

• Educational certification: bachelor’s degree in computer sciences
• 3-5 years of experience
• Certification in the same field (preferable)

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
• Report issues to the Service Desk for escalation
• Follow the internal standard policy and procedure, keep update all Documentation
• Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware devices and software upgrades as required
• Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
• Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
• Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
• Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
• Local & Network printer setup
• Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
• IP phone configuration support
• All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
• Strong knowledge of Antivirus or Endpoint security
• During offboarding, back up user data
• CCTV management
• Understand network VLAN & subnetting
• Basic experience with Java product knowledge
• Multiple browser experience
• Willingness to stay late for tasks or pending work as required
• Access control system knowledge: creating users and adding permissions
• Hands-on experience with troubleshooting and training other staff
• Writing, editing, and revising training manuals for new and updated software and hardware
• Requesting feedback and/or monitoring calls and other methods to improve training methods
• Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
6. Administer job control and ticket flow.

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
• 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
• Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

Segula Technologies is a global engineering leader in the energy, power, and oil and gas sectors, partnering with major industry players on flagship projects worldwide. From Front-End Engineering Design (FEED) to Engineering, Procurement, and Construction (EPC), Segula provides comprehensive solutions. A key focus is on decarbonization, reflecting its commitment to sustainable energy. With engineering centers in Italy, France, Germany, and Spain, Segula supports clients globally in nuclear, oil and gas, renewable energy, hydrogen, and hydro sectors, leveraging its long-standing market presence.

Why Join Segula Technologies?

By joining Segula, you will enter an international atmosphere, working with reputable players in the energy sector on their flagship projects. You will have access to a network of experienced engineers and managers who have been leaders in the industry for years. Our commitment to internal mobility offers you the chance to work on diverse projects across more than 30 countries, in various roles and responsibilities. In addition to the energy sector, you can explore opportunities in other industries where Segula is highly active, such as automotive, aerospace, and rail.

For more information:

We are seeking a Freelance Lead Project Engineer – In-Service Support (ISS) to join a Customer Logistic Support Program Management Team. This role is dedicated to the lifecycle management of naval vessels and requires on site presence in Doha, Qatar for a minimum of 2–3 years .

As the Lead Project Engineer ISS, you will be responsible for overseeing the technical aspects of the program throughout its full lifecycle. Your focus will be on ensuring the successful execution of maintenance activities related to marine systems and platform equipment, while ensuring compliance with contractual specifications and fostering strong technical collaboration with the Customer.

• Oversee and manage general program plans, ensuring alignment with contractual obligations and cost estimates.
• Serve as the technical point of contact for the Customer, managing technical meetings and supporting the evaluation of additional requests.
• Monitor compliance with technical requirements across all lifecycle phases of the vessels.
• Support the Project Manager in resolving variances, providing detailed corrective action plans and timeline estimations.
• Coordinate with suppliers of marine systems and platform equipment to ensure timely and quality delivery.
• Lead technical discussions and meetings with the Customer to resolve issues and maintain project alignment.

• Master’s degree in Naval Architecture and Marine Engineering or Mechanical Engineering.
• 3–5 years of experience in a similar role, preferably within complex project environments such as shipbuilding or defense sectors.
• In-depth knowledge of naval systems and machinery , as well as their associated technical documentation.
• Fluent in English , both written and spoken.
• Proficient in Microsoft Excel ; good working knowledge of Microsoft Project and SAP .
• Strong soft skills including flexibility, interpersonal communication, teamwork, problem-solving, financial awareness, and a goal-oriented mindset.

At SEGULA Technologies, diversity, equity, and inclusion are at the heart of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disabilities.