54 Technical Assistance jobs in Qatar
Technical Assistance
Posted today
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To provides support to engineers, technicians, or managers by handling technical documentation, assisting with project coordination, and performing administrative and basic technical tasks to keep operations running smoothly.
Minimum 10 Years Experience
ISO 9001 INTERNAL AUDITOR CERTIFICATES REQUIRED
Job Type: Full-time
Pay: Up to QAR5,000.00 per month
Experience:
- Technical Assistance : 10 years (Required)
IT Help Desk Support Engineer
Posted today
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Job Description
Nair Systems
is currently looking
IT Helpdesk Support Engineer
for our
Qatar
operations with the following terms & conditions.
Required Skills and Qualifications
• Bachelor's degree in Computer Science, or a related field
• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
helpdesk technician
• Effective communication skills in both written and verbal forms
• Mandatory: Fluent Arabic & English speaker
Key Responsibilities
• Serving as the first point of contact for customers seeking technical assistance over
the phone or email.
• support users on a functional level, by offering guidance on how to use systems and
equipment.
• Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
• Performing on-site installations and support.
• Install and configure Windows and other desktop software.
• Configure and manage connectivity and storage
• Maintain Windows
• Protect devices and data
• Deploy Windows client
• Manage identity and access by creating and maintaining AD users.
• Manage compliance policies and configuration profiles
• Manage, maintain, and protect devices
• Manage apps
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
Printers, etc.)
• Rollout patches.
• Assist in person or remotely in the resolution of support issues among company sites
to ensure timely distribution of knowledge and positive impact on user satisfaction
• Maintain printing systems and assist with network printer system maintenance
C1-Internal
• Maintain backup system and processes.
• Research, resolve, and respond to questions received via telephone calls, e-mail,
walk-ups, open submitted tickets and callbacks in a timely manner, in accordance
with current procedures
• Acquire and maintain current knowledge of relevant product offerings and support
policies in order to provide technically accurate solutions to customers
• Maintains records of daily communication transactions, problems, remedial actions
taken, and installation activities by creating and updating the required tickets.
• Work effectively and professionally with other team members, learns from and
shares knowledge with others.
• Escalate irresolvable issues to Engineers, advanced support or vendor support.
• Identify and resolve problems of basic scope using proper tools and techniques
Offers suggestions for process improvements in the helpdesk area.
• Applies basic standards and procedures to accomplish tasks including learning how
to use and apply applicable technologies.
• Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central
• Has helpful customer service-oriented personality and enjoys interacting with and
helping others.
Joining time frame:
2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest
Help Desk Technical Support
Posted today
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Job Description
Job Description
Summary
In this role, you will provide technical assistance, support, Maintenance to related of the computer
system, software and hardware, environment by analysing requirements, resolving problems,
installing hardware and software solutions and supporting the internal IT Helpdesk. You will be
responsible for administration and internal support.
Key Duties & Responsibilities
1.Candidate must know ITIL - ITSM framework process and experience
2.Provide helpdesk support and resolve problems to the end user's satisfaction
3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on
priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
4.Report issues to the Service Desk for escalation.
5.Follow the internal standard policy and procedure keep update all Documentation.
6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,
hardware's, and software's licenses as well as must know end of life products
7.Assist with onboarding of new users.
8.Install, test, and configure new workstations devices peripheral equipment and software.
9.Perform timely workstation hardware devices and software upgrades as required.
10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows
servers and Linux.
11.Well knowledge experienced Office 365, products support for end users, Word, Excel,
PowerPoint, MS team, OneDrive, Visio, and Project mgmt.
12.Mail configures for end users, Outlook configure, domain users and no domain, users,
13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure
& Wi-Fi setup.
14.Local & Network printer need to know how to setup.
15.Meeting room setup for conference & meeting. Well know conference software, like skype,
how to use smart TV etc.
16.IP phone configuration support
17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer
18.Well knowledge Antivirus or End point
19.During offboard user data must Backup
20.CCTV mgmt.….
21.Well Understand network VLAN & Sub netting mask
22.Basic experience Java product knowledge
23.Multiple browser experience.
24.Whenever require as per emergency to late stay in office for assign task or pending work
need to complete.
25.Access control system need to know creating user and adding permission.
26.Well hands on experience how to use tools and troubleshooting, Training other staff
members on troubleshooting and diagnosing problems
27.Writing, editing, and revising training manuals for new and updated software and hardware
28.Requesting feedback and/or monitoring calls and other methods of correspondence to
improve training methods
29.Running reports to analyses common complaints and problems
Education Qualification.
- Educational certification bachelor's degree in computer sciences
- 3-5 Years of Experience
- Certification in the same filed (Preferable)
Help Desk Technical Support (Arabic Speaker & English Speaker)
Posted 22 days ago
Job Viewed
Job Description
Overview
In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.
Key Duties & Responsibilities- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
- Report issues to the Service Desk for escalation
- Follow the internal standard policy and procedure, keep update all Documentation
- Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
- Assist with onboarding of new users
- Install, test, and configure new workstation devices, peripheral equipment and software
- Perform timely workstation hardware devices and software upgrades as required
- Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
- Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
- Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
- Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
- Local & Network printer setup
- Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
- IP phone configuration support
- All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
- Strong knowledge of Antivirus or Endpoint security
- During offboarding, back up user data
- CCTV management
- Understand network VLAN & subnetting
- Basic experience with Java product knowledge
- Multiple browser experience
- Willingness to stay late for tasks or pending work as required
- Access control system knowledge: creating users and adding permissions
- Hands-on experience with troubleshooting and training other staff
- Writing, editing, and revising training manuals for new and updated software and hardware
- Requesting feedback and/or monitoring calls and other methods to improve training methods
- Running reports to analyze common complaints and problems
- Educational certification bachelor’s degree in computer sciences
- 3-5 Years of Experience
- Certification in the same field (Preferable)
Help Desk Technical Support (Arabic Speaker & English Speaker)
Posted 22 days ago
Job Viewed
Job Description
Key Duties & Responsibilities
Candidate must know ITIL - ITSM framework process and experience
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
Report issues to the Service Desk for escalation
Follow the internal standard policy and procedure, keep update all Documentation
Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
Assist with onboarding of new users
Install, test, and configure new workstation devices, peripheral equipment and software
Perform timely workstation hardware devices and software upgrades as required
Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
Local & Network printer setup
Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
IP phone configuration support
All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
Strong knowledge of Antivirus or Endpoint security
During offboarding, back up user data
CCTV management
Understand network VLAN & subnetting
Basic experience with Java product knowledge
Multiple browser experience
Willingness to stay late for tasks or pending work as required
Access control system knowledge: creating users and adding permissions
Hands-on experience with troubleshooting and training other staff
Writing, editing, and revising training manuals for new and updated software and hardware
Requesting feedback and/or monitoring calls and other methods to improve training methods
Running reports to analyze common complaints and problems
Qualifications
Educational certification bachelor’s degree in computer sciences
3-5 Years of Experience
Certification in the same field (Preferable)
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Customer Support Specialist
Posted today
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Overview
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.
ResponsibilitiesCreates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Uses multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and shares key performance metrics with customers and internal partners
Interfaces with customers and internal Boeing resources.
Experience in the Aerospace industry
Understands supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problem-solving skills
Ability to work and collaborate cross functionally across multiple organizations
Eager to learn and grow
Ability for minimal travel domestically and internationally
SAP knowledge
Engineering / Technical experience
Account management, customer support experience
This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities
Applications for this position will be accepted until Oct. 11, 2025
Export Control RequirementsThis is not an Export Control position.
RelocationRelocation assistance is not a negotiable benefit for this position.
Visa SponsorshipEmployer willing to sponsor applicants for employment visa status.
ShiftNot a Shift Worker (Qatar)
Equal Opportunity EmployerWe are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
#J-18808-LjbffrCustomer Support Specialist
Posted today
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Customer Support Executive
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Join our dynamic team and assist clients in trading on the US Stock Market
What We Offer:
- Comprehensive Training: 2-week hands-on training with a demo account.
- Attractive Salary & Benefits: Competitive pay and perks.
- Flexible Work Setup: Start remotely, transition to office work.
Who Can Apply:
- Male or female, fresher or experienced – everyone is welcome
- No age or nationality restrictions.
Skills We Value:
- Enthusiasm to learn and grow in the financial markets.
- Strong communication and client support skills.
Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading
Job Type: Full-time
Pay: QAR5, QAR8,000.00 per month
Customer Support Representative
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Job Description
We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.
Roles & Responsibilities:
The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.
-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).
-Strictly adhere to the department's processes and standard procedures.
-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.
-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.
-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.
-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.
-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.
Requirements:
-Arabic speaker and fluent in English (bilingual)
-Immediate availability to join
-Minimum 2-3 years' experience in a similar customer service role
-Experienced Call Center Agent / Customer Support Agent
-Minimum College Graduate or equivalent diploma
-Strong verbal and written communication skills in both Arabic & English
-Excellent problem-solving skills and attention to detail
-Strong organizational and time management abilities
-Multilingual abilities are an advantage
-Excellent and proven interpersonal, verbal and written communication skills
-Good knowledge of computer systems and MS Office especially Excel
Job Type: Full-time
Pay: QAR4,050.00 per month
Customer Support Representative
Posted today
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Job Description
We are seeking an experienced and bilingual
Customer Support Representative
to join our team. The successful candidate will be responsible for delivering exceptional customer service by handling inquiries via phone, email, and chat. This role requires a detail-oriented individual who can provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Escalate complex or unresolved cases to appropriate departments when necessary.
- Maintain detailed and accurate customer interaction records in the system.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Adhere to customer service procedures and guidelines to ensure consistent service quality.
- Collaborate with other departments to improve customer experience and resolve service issues.
Qualifications and Requirements:
- Minimum
3 years of experience
in a customer support or customer relations role. - Fluent in both Arabic and English
(bilingual proficiency required). - Excellent
verbal and written communication skills
. - Strong
problem-solving skills
and high
attention to detail
. - Multilingual abilities
are an asset. - Strong
organizational and time management skills
. - Familiarity with customer service methods, tools, and procedures.
- Proficiency with CRM systems and Microsoft Office Suite.
Preferred Attributes:
- A proactive and empathetic approach to customer service.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A positive attitude and a team-oriented mindset.