32 Technical Assistance jobs in Qatar

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
6. Administer job control and ticket flow.

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
• 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
• Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

Reports To:
IT Service Desk Team Lead

Direct Reportees:
None

Provide 1st level technical support to end users within NAKILAT and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.

Key Accountabilities:

1. IT Inventory and Stock Keeping:
   1. Update and manage the IT inventory and organizes stocks in the IT storage room.
   2. Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
   3. Maintain hard copy files of IT invoices, delivery receipts and warranties.
   4. Maintain copies of all associated documentation and verifies monthly bills.
2. Service Desk Management:
   1. Assign service calls to engineers and reports upon completion or escalation of issues.
   2. Maintain and develop files and records for all printer related issues and costs overhead.
   3. Send out downtime notification to affected parties when required.
   4. Create consolidated timesheets for IT client support team.
3. Roll-Out Specific software’s and services:
   1. Install and implement new software and services.
   2. Conduct testing and troubleshooting of software.
4. IT Support:
   1. Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.
   2. Perform emergency back-up and restoration of emails for the users.

1. Safety, Health, Environment, & Quality (SHEQ):
   Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
2. Policies, Systems, Processes & Procedures:
   Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.
3. Others:
   Carry out any other duties as directed by the IT Service Desk Team Lead.

• Provide 24/7 support for IT related issues
• Handle IT Inventory and Storekeeping
• Provide specific software services (install new software, testing, trouble shoot) on time
• Adhere to all NAKILAT policies and procedures

Internal:
• All Divisions/Department and employees - IT service desk related services
External:
• External vendors - Support, product delivery and warranty repairs

Qualifications:
• Diploma in Computer Science or any related field
• Microsoft Certified Professional (MCP) certificate is a must
• ITIL certificate is a must
• Cisco Certified Network Associate (CCNA) certificate is preferred
Experience:
• 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry
Job Specific Skills:
• Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

Reports To:
IT Service Desk Team Lead

Direct Reportees:
None

Provide 1st level technical support to end users within NAKILAT and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.

Key Accountabilities:

1. IT Inventory and Stock Keeping:
   1. Update and manage the IT inventory and organizes stocks in the IT storage room.
   2. Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
   3. Maintain hard copy files of IT invoices, delivery receipts and warranties.
   4. Maintain copies of all associated documentation and verifies monthly bills.
2. Service Desk Management:
   1. Assign service calls to engineers and reports upon completion or escalation of issues.
   2. Maintain and develop files and records for all printer related issues and costs overhead.
   3. Send out downtime notification to affected parties when required.
   4. Create consolidated timesheets for IT client support team.
3. Roll-Out Specific software's and services:
   1. Install and implement new software and services.
   2. Conduct testing and troubleshooting of software.
4. IT Support:
   1. Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.
   2. Perform emergency back-up and restoration of emails for the users.

1. Safety, Health, Environment, & Quality (SHEQ):
   Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
2. Policies, Systems, Processes & Procedures:
   Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.
3. Others:
   Carry out any other duties as directed by the IT Service Desk Team Lead.

• Provide 24/7 support for IT related issues
• Handle IT Inventory and Storekeeping
• Provide specific software services (install new software, testing, trouble shoot) on time
• Adhere to all NAKILAT policies and procedures

Internal:
• All Divisions/Department and employees - IT service desk related services
External:
• External vendors - Support, product delivery and warranty repairs

Qualifications:
• Diploma in Computer Science or any related field
• Microsoft Certified Professional (MCP) certificate is a must
• ITIL certificate is a must
• Cisco Certified Network Associate (CCNA) certificate is preferred
Experience:
• 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry
Job Specific Skills:
• Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.

Scope of Work

Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.

Scope :

1. Layer 1 and layer 2 support for users and endpoints

2. Setup and maintain any required software on users computers or any peripherals.

3. Solving and troubleshooting Network issues.

4. Record any incident or service requests on Client ServiceDesk system.

5. Supporting our users to secure and save their data.

6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.

7. Ensure that endpoints have the latest updates and security software installed on it.

8. Setup and troubleshoot IOT devices on Client Fleet.

9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.

10. Managing file and print servers and applying users permissions.

11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).

12. Ensure that all security measurements applied on all endpoints

Experience and skills

Good skills in troubleshooting and discover the root cause.

Experience in different Operating systems for Mobile, computers, and terminals

Ability to set up and install any kind of software.

Ability to learn and educate Client users of any new application.

Has a solid knowledge of endpoint security and how to act against any cyber security attack.

Experience on IOT Devices and CCTV.

Certificates

Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent

Technical Support Engineer • Doha, Qatar

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities :

Deep Troubleshooting & Debugging

Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools

Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity

End-to-End Ticket Ownership

Manage support tickets from first report through confirmed resolution

Provide accurate root cause analysis and timely follow-up

Translate technical findings into clear, actionable guidance for customers and Tier 1 support

Documentation & Process Design

Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation

Maintain a structured, searchable, and up-to-date knowledge base

Communication & Collaboration

Act as the primary technical point of contact for escalated issues

Work directly with third-party engineering teams to expedite fixes with clear context and ownership

Quality Metrics & Continuous Improvement

Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance

Lead post-mortems on critical or escalated issues and implement preventive improvements

5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems

Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations

Advanced user of support tools like Zendesk and documentation platforms

Excellent written and verbal communication skills; able to explain complex topics clearly and concisely

Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback

Comfortable working across multiple time zones and taking full ownership of technical issue resolution

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.