121 Cafe Assistant jobs in Qatar

Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

Job Purpose:

Under the general guidelines of the Director of CCS or any other authorized by the management, the Assistant CCS Manager solicits transient and group business that enables Mondrian Doha to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.

The Conference and Catering Services department is responsible for selling the hotel meeting rooms and Banquets and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Assistant CCS Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it's expected that a significant portion of time be devoted to new business development.

Duties & Functions:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate, and with agreement with the EAM – Sales and Marketing, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• Plans sales trips, under the direct approval of the EAM – Sales and Marketing, to major marketing areas, calling on accounts within their specific marketing area
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.
• Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of timesheets, Rota's, holiday schedules, in line with business needs, as and when required
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

• Assist in developing and executing sales strategies to grow outside catering revenue
• Respond to inquiries, prepare proposals, and follow up with potential clients
• Coordinate with culinary and operations teams to ensure seamless event execution
• Maintain strong relationships with existing clients and actively seek new business opportunities
• Conduct site visits and attend networking events to promote catering services
• Monitor market trends and competitor activity to identify growth opportunities
• Ensure all events meet brand standards and client expectations
• Support events team in administrative tasks and reporting

• 3 years experience in catering sales, event planning, or hospitality sales preferred
• Strong communication and vibrant interpersonal skills
• Excellent organizational and time management abilities
• Ability to work under pressure and manage multiple events simultaneously
• Proficiency in Microsoft Office and sales management systems
• Knowledge of food & beverage operations is a plus

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Overview

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar . The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service.

If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

Company Description

Khadoom is Qatar's first AI-powered personal assistant, designed to ease and simplify customers' lives. Operating across Qatar, Khadoom fulfills every task that customers need completed – from on-demand delivery, to pet services, to grocery & personal shopping and much more. By leveraging cutting-edge technology, Khadoom ensures that everyday tasks are handled efficiently, making life easier for customers.

This is a full-time on-site role for a Customer Service Representative based in Doha, Qatar. The Customer Service Representative will be responsible for managing customer inquiries, providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience.

Location: Qatar (Only candidates currently in Qatar are eligible)

Join Date: Immediate

Experience: Freshers Welcome

Salary: QAR 3,000

Languages: English (must) & Arabic (Preferable)

• Customer Service and Customer Support skills
• Experience in Customer Satisfaction and Customer Experience enhancement
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Ability to work efficiently in a fast-paced environment
• Familiarity with AI-driven services is a plus
• High school diploma or equivalent; further education in related field is a bonus

Job Listings: Customer Service/Operations (Doha)

Found multiple postings. Below are representative entries with structured format. For full list, refer to the source.

1. Job Title: Customer Service Supervisor
   Ref:
   Location: Qatar - Doha
   Job Family: Cargo Airport Operations
   Closing date: 01-Oct-2025
2. Job Title: Customer Service Supervisor
   Location: Qatar - Doha
   Job Family: Cargo Airport Operations
   Closing date: 01-Oct-2025
3. Job Title: Customer Service Representative
   Location: Doha
   Company: SkipCash
   Closing date: 7 days ago
4. Job Title: Customer Service Supervisor - Real Estate
   Location: Doha
   Nationality: Arab nationals only
   Experience: Min 5 years in Real Estate
5. Job Title: Customer Service Representative - Healthcare Sector
   Location: Qatar
   Job Type: Full-Time
6. Job Title: Manager Customer Service and Accessibility
   Location: Qatar - Doha
   Closing date: 11-Aug-2025
7. Job Title: Customer Experience Supervisor
   Location: Qatar - Doha
   Closing date: 28-Sep-2025
8. Job Title: Licensed Aircraft Engineer Level II - Customer Airline
   Location: Qatar - Doha
9. Job Title: Administration Coordinator - Ground Services Management
   Location: Qatar - Doha

Descriptions vary by posting but commonly include responsibilities such as: interacting with customers, handling inquiries and complaints, maintaining customer databases, responding to inquiries in a timely manner, ensuring service quality, and supporting operations in aviation, banking, real estate, hospitality, healthcare, logistics, and related sectors.

Notes: This is a compiled listing of multiple postings. Some items repeat with slight variations in company name and role focus. View salary & More Info links are included in the source but not reproduced here in full.