34 Call Center Operations jobs in Qatar

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Workplace : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
• Good communication skills and an excellent command of the English language
• Strong customer focus with the ability to operate at all contact levels including senior management / director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery-focused, with strong planning skills and process-driven approach
• Superior time-management skills along with a strong sense of urgency
• People-oriented, with team leadership qualities, and experience influencing leadership communities at various levels
• Able to work independently with minimal supervision
• ITIL certified

Responsibilities

• Provide end-to-end ownership of customer service contracts
• Build relationships with customers to ensure renewals of managed service contracts year on year
• Manage financial aspects of customer service contracts
• Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
• Coordinate efforts and liaise between onshore, nearshore, and offshore teams
• Ensure consistent delivery of contracted services to end customers
• Implement effective management and process controls, with escalation procedures where necessary
• Act as a point of contact and escalation for contracted end customers
• Track service performance and prepare reports on SLAs & KPIs
• Produce regular management reports and attend review meetings
• Analyze trends and root causes to provide feedback and actions
• Manage service improvement plans with end customers
• Collaborate with the team for continual service improvement
• Follow the client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Our client is committed to providing long-term career development opportunities, including training, mobility options, and community involvement activities. They foster an environment that encourages authenticity, values contributions, and inspires leadership. They offer various rewards and promote honest conversations about career growth, aiming to bring out the best in their team members.

Relocation support is available to assist with the transition, including assistance for family relocation. The client looks forward to welcoming new team members and supporting their growth.

• Provide VMware support including incident and service requests
• Advance support of Windows OS Servers
• Manage Active Directory, DNS, DHCP, File and Print Services
• Vulnerability mitigation to keep systems up to date
• Mail service management: Microsoft Exchange and Microsoft 365
• Patch Management using WSUS & SCCM.
• Applying OS hardening policies.
• Participate in root cause analysis of major incidents
• Provide security compliance under relevant security policies
• Configuring Azure services to meet the needs of the organization

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar.
• Handle press releases, media relations, and event planning.
• Proactively engage with customers through calls, meetings, and digital channels.
• Maintain excellent communication in both Arabic and English across all interactions.
• Monitor customer feedback and work with internal teams to address pain points.
• Support business development efforts by building and nurturing relationships with key stakeholders.
• Manage and facilitate governmental and business clearances as needed.
• Act as the primary point of contact for local media and public inquiries.
• Identify opportunities for partnerships, collaborations, and community engagement.
• Handle escalated customer concerns with empathy and efficiency.
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English.
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
• Proven experience in managing client relationships and handling media communications.

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience .
• Skilled in public relations, media management, and brand promotion.
• Knowledge of handling business clearances in Qatar.
• Ability to develop and implement customer engagement strategies.

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand.
• Professional, proactive, and adaptable in fast-paced environments.
• Strong problem-solving skills with the ability to think on your feet.
• Balanced approach to managing PR priorities alongside customer service needs.

• Develop and execute PR strategies to promote Calo’s brand image in Qatar
• Handle press releases, media relations, and event planning
• Proactively engage with customers through calls, meetings, and digital channels
• Maintain excellent communication in both Arabic and English across all interactions
• Monitor customer feedback and work with internal teams to address pain points
• Support business development efforts by building and nurturing relationships with key stakeholders
• Manage and facilitate governmental and business clearances as needed
• Act as the primary point of contact for local media and public inquiries
• Identify opportunities for partnerships, collaborations, and community engagement
• Handle escalated customer concerns with empathy and efficiency
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies
  
  

• Qatari national with excellent communication skills in Arabic and English
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
• Proven experience in managing client relationships and handling media communications
  
  

• Strong understanding of B2B engagement and customer experience
• Skilled in public relations, media management, and brand promotion
• Knowledge of handling business clearances in Qatar
• Ability to develop and implement customer engagement strategies
  
  

• charismatic, confident, and approachable. Comfortable being the face of the brand
• Professional, proactive, and adaptable in fast-paced environments
• Strong problem-solving skills with the ability to think on your feet
• Balanced approach to managing PR priorities alongside customer service needs