104 Call Center Professional jobs in Qatar

We are seeking a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. Your goal is to ensure customer satisfaction and foster long-term relationships.

Job Type: Full-time

Pay: QAR3,000.00 - QAR3,500.00 per month

Education:

• Diploma (Preferred)

Experience:

• Customer Support: 2 years (Required)

Language:

• Arabic & English (Required)

Application Deadline: 28/08/2025

• Develop and execute PR strategies to promote Calo’s brand image in Qatar
• Handle press releases, media relations, and event planning
• Proactively engage with customers through calls, meetings, and digital channels
• Maintain excellent communication in both Arabic and English across all interactions
• Monitor customer feedback and work with internal teams to address pain points
• Support business development efforts by building and nurturing relationships with key stakeholders
• Manage and facilitate governmental and business clearances as needed
• Act as the primary point of contact for local media and public inquiries
• Identify opportunities for partnerships, collaborations, and community engagement
• Handle escalated customer concerns with empathy and efficiency
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies
  
  

• Qatari national with excellent communication skills in Arabic and English
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
• Proven experience in managing client relationships and handling media communications
  
  

• Strong understanding of B2B engagement and customer experience
• Skilled in public relations, media management, and brand promotion
• Knowledge of handling business clearances in Qatar
• Ability to develop and implement customer engagement strategies
  
  

• charismatic, confident, and approachable. Comfortable being the face of the brand
• Professional, proactive, and adaptable in fast-paced environments
• Strong problem-solving skills with the ability to think on your feet
• Balanced approach to managing PR priorities alongside customer service needs
  
  

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2-3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Job ID: -114VG

• QNB3331 - Associate Customer Services (Qatarization)
• QNB3278 - Associate Customer Care Call Center (Qatarization)
• QNB3460 - Associate Customer Services (Qatarization)
• QNB3412 - Associate Customer Services (Qatarization)
• QNB3330 - Associate Card Center Customer Service (Qatarization)

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2-3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

• Provide a high level of customer service and professionalism, taking into account that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA.
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational back ground with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment.
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!