85 Call Center Technology jobs in Qatar

In this role, you will provide technical assistance, support, and maintenance related to computer systems, software and hardware in the environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor the service desk queue and process tickets in FIFO order based on priority; respond quickly and effectively via phone, email and chat
• Report issues to the Service Desk for escalation
• Follow internal policies and procedures; keep documentation up to date
• Utilize and maintain the helpdesk tracking software; maintain inventory of all equipment, hardware, and software licenses; be aware of end-of-life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware and software upgrades as required
• Be knowledgeable with Windows and MAC clients; basic knowledge of Windows servers and Linux
• Provide support for Office 365 and related products (Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, Project)
• Configure mail for end users (Outlook), manage domain users and non-domain users; provide support for mobile, tablet, and corporate email configuration; Wi-Fi setup
• Set up local and network printers; configure meeting rooms and conferencing software (e.g., Skype) and smart TV usage
• IP phone configuration support
• Basic knowledge of Adobe products (Reader, Creative Cloud); familiarity with antivirus or endpoint security
• Backup user data during offboarding
• Understand network VLANs and subnet masks; basic Java product knowledge; manage multiple browsers
• Occasional extended hours or late stays to complete tasks as required
• Knowledge of access control systems: creating users and assigning permissions
• Hands-on troubleshooting, and training other staff on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new or updated software and hardware
• Seek feedback and monitor calls to improve training methods
• Run reports to analyze common complaints and problems

• Bachelor's degree in computer science
• 3-5 years of experience
• Certification in the same field (preferable)

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Get notified about new Help Desk Specialist jobs in Doha, Qatar.

Overview

In this role, you will provide technical assistance, support, and maintenance related to computer systems, software and hardware in the environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor the service desk queue and process tickets in FIFO order based on priority; respond quickly and effectively via phone, email and chat
• Report issues to the Service Desk for escalation
• Follow internal policies and procedures; keep documentation up to date
• Utilize and maintain the helpdesk tracking software; maintain inventory of all equipment, hardware, and software licenses; be aware of end-of-life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware and software upgrades as required
• Be knowledgeable with Windows and MAC clients; basic knowledge of Windows servers and Linux
• Provide support for Office 365 and related products (Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, Project)
• Configure mail for end users (Outlook), manage domain users and non-domain users; provide support for mobile, tablet, and corporate email configuration; Wi-Fi setup
• Set up local and network printers; configure meeting rooms and conferencing software (e.g., Skype) and smart TV usage
• IP phone configuration support
• Basic knowledge of Adobe products (Reader, Creative Cloud); familiarity with antivirus or endpoint security
• Backup user data during offboarding
• Understand network VLANs and subnet masks; basic Java product knowledge; manage multiple browsers
• Occasional extended hours or late stays to complete tasks as required
• Knowledge of access control systems: creating users and assigning permissions
• Hands-on troubleshooting, and training other staff on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new or updated software and hardware
• Seek feedback and monitor calls to improve training methods
• Run reports to analyze common complaints and problems

• Bachelor’s degree in computer science
• 3-5 years of experience
• Certification in the same field (preferable)

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Get notified about new Help Desk Specialist jobs in Doha, Qatar.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities :

• Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
• Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
• Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
• Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
• Provide end-user support to customers and operators, including system diagnostics and operational guidance.
• Ensure secure configuration and compliance of vending machine systems with company standards.

Requirements

Education :

Experience :

Skills & Attributes :

Exp: 3 + Years

Qualification: Any degree

• Designing and creating engineering specifications for software programs and applications.
• Coding, modifying, testing and debugging programs according to design specifications.
• Working with quality assurance to develop software test plans.
• Collaborating with hardware engineers to assess and test hardware and software interaction.
• Implementing a specific development methodology.
• Documenting software specifications.
• Developing software prototypes.

• Experience in Java and C++.
• Experience in RDBMS and SQL; Cassandra is an added advantage.
• Excellent knowledge in OOAD, architectural and design patterns.
• Excellent UNIX, shell scripting; knowledge of Perl/Python is an added advantage.
• Strong English written and verbal communication skills.
• Knowledge of Web Technologies.
• Familiarity with version control tools like GIT/GitHub.
• 8) Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• 2 or more years' experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
• Willing to work on shift (24/7).

Bachelor's degree in computer science, electrical engineering, computer engineering or related field.

• Job Type: Contract To Hire
• Job Category: Software Developer
• Job Positions: 8

Experience: 3+ Years

Qualification: Any degree

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

Overview

Exp: 3 + Years

Qualification: Any degree

• Designing and creating engineering specifications for software programs and applications.
• Coding, modifying, testing and debugging programs according to design specifications.
• Working with quality assurance to develop software test plans.
• Collaborating with hardware engineers to assess and test hardware and software interaction.
• Implementing a specific development methodology.
• Documenting software specifications.
• Developing software prototypes.

• Experience in Java and C++.
• Experience in RDBMS and SQL; Cassandra is an added advantage.
• Excellent knowledge in OOAD, architectural and design patterns.
• Excellent UNIX, shell scripting; knowledge of Perl/Python is an added advantage.
• Strong English written and verbal communication skills.
• Knowledge of Web Technologies.
• Familiarity with version control tools like GIT/GitHub.
• 8) Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• 2 or more years’ experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
• Willing to work on shift (24/7).

Bachelor’s degree in computer science, electrical engineering, computer engineering or related field.

• Job Type: Contract To Hire
• Job Category: Software Developer
• Job Positions: 8

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities :

• Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
• Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
• Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
• Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
• Provide end-user support to customers and operators, including system diagnostics and operational guidance.
• Ensure secure configuration and compliance of vending machine systems with company standards.

Requirements

Education :

Experience :

Skills & Attributes :

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.