12 Care Associate jobs in Qatar

Healthcare Assistant / Medical Assistant program graduate 6 months+ relevant healthcare experience in a Pediatric or Women’s Hospital preferably in Middle East Current BLCS certification KEY ROLE ACCOUNTABILITIES Maintains a clean, neat, pleasant, safe, patient environment, including unit specific patient rooms / Operating Rooms and procedure spaces in line with infection control standards. Cleans and assists in the set-up of Operating and Procedure Rooms between cases. Escalates any direct patient interaction to the Clinical Nurse Leaders and does not have un-supervised patient interactions. Assists in the restocking of consumables, stores and laundry as required by the assigned unit and / or instructed by the nursing team, in collaboration with materials management staff. Prepares necessary supplies specified by the clinical nurse for individualized patient care needs Transports supplies, equipment and specimens as specified by the clinical nurse and in compliance with relevant organizational and laboratory policies Assists in the mobilization of patients under the direct supervision of the clinical nurse. Escorts patients within the hospital as instructed and under the direct supervision of clinical nursing staff Manages and operates unit based equipment (for which he / she has received training), in a safe and effective manner. Responds to patient call lights at the first opportunity and observes and reports changes in patient’s condition to the assigned clinical nurse Assists the clinical nursing team, under direct supervision, to provide basic activities of daily living care for women and children. Demonstrates an understanding and performs basic infection control procedures correctly, e.g. Hand hygiene Isolation precautions Understands and maintains confidentiality of patient information at all times and treats patients and their families with respect and dignity. Takes responsibility for conflicts in personal and work schedules by making alternative arrangements in collaboration with the nursing team. Attends and contributes at staff meetings as required, Represents the department and the organization in a positive and professional manner. Develops and sustains own knowledge, clinical skills and professional awareness and maintains a professional profile. Provides documented evidence of performance and maintenance of skills consistent with position. Performs other related duties as assigned by the clinical nursing team. Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies Patient Care Partner • Doha, Doha, Qatar

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Program Director - Person Centered Care Certification Program

The Individual shall be required to deliver following activities independently.

1. Develops programs which deliver sustained longer-term improvements based on comprehensive analysis of Client strategies and objectives.

2. Ensures alignment of programs with CPESE objectives.

3. Establishes processes and procedures to facilitate program management and project accomplishments.

4. Develops program plans, bringing together information on projects, resources, timescales, monitoring and control.

5. Oversee multiple system redesign and service delivery improvement projects.

6. Manage and direct project support staff attached to individual projects.

7. Deliver projects according to a standardized project management framework and pre-determined timelines to ensure integration of projects and systems.

8. Ensure that programs are integrated into hospital business plans and service delivery operations.

9. Coordination and prioritization of resources across projects.

10. Mitigation of risks through appropriate planning.

11. Effective financial management of programs against budget allocations.

12. Conducts regular reviews of programs and adjusts as necessary for changes in organizational priorities, structures, or the external environment.

13. Ensures effective management of projects and stakeholders.

14. Continuously assesses program performance, researches and develops new capabilities.

15. Plans, directs, organizes, controls & coordinates technical efforts, and project staff.

16. Perform other duties as assign.

Experience :

a) A minimum of 7 years post registration / graduation health / service professional experience

b) including a minimum of 5 years at an executive level

c) Having previously used validated patient experience methodologies .

Mandatory Requirement :

a) Experience in leading and delivering the person-centered care certification program in large (1000+beds) de-centralized healthcare system

b) Demonstrates extensive understanding of hospitals services

c) Has undertaken large change management activities and is able to give evidence of personally leading improvement to the benefit of patients

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Project Support - Person Centered Care Certification Program

1. Carries out project management activities from development to implementation under the supervision of the Senior Project Officer or Project Manager

2. Effectively communicates project issues to team members and stakeholders in a timely and clear manner

3. Coordinates with project stakeholders on an on-going basis, providing updates and involvement

4. Assists in estimating the resources and participants needed to achieve project goals

5. Monitors project timelines and milestones using appropriate project management tools

6. Tracks project milestones and deliverables

7. Proactively identify changes in project scope and reports them to the Project Manager; identifies potential project crises and devises contingency plans

8. Executes the day-to-day operational aspects of the project tasks; minimizes risk

9. Prepares project-related written communications in concise and grammatically correct language

10. Effectively applies project management methodologies and standards

11. Assists the Project Manager in preparing for engagement reviews and quality assurance procedures

12. Facilitates complete and current project documentation; ensures appropriate documentation warehousing

13. Analyzes project financials, including budget compliance, if required

14. Utilizes best practices and tools for project execution and management

15. Performs other duties as required.

Experience :

a) Experience in managing the administrative functions of the person-centered care certification program in a multi-facility (50+ beds) de-centralized healthcare system (PREFERRED).

Mandatory Requirement :

b) 3-5 years experience in project or operations or events management or communications / PR agency

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Position: Patient Care Coordinator

Position Purpose

The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.

The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

• 
  Liaise with hospitals, distributors, pharmacies and patients


• Co-payment reimburse solution administration


• Work closely with the Program Manager to secure patient file approval


• Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline


• 
  Carry out patient, Doctor, Pharmacy and private sector visits for project flow


• 
  Ensure that current patients receive their medications quickly and efficiently


• Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program


• 
  Maintain and update electronic Program files, including patient and quality assurance data


• 
  Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data


• 
  Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs


• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)


• Conduct administrative duties for the office

Relationships

• 
  Work closely with Line Manager and Program Assistant in the region


• 
  Reporting to the Line Manager in region


• 
  Work with the related divisions of Axios


• Maintain ongoing and frequent communication with Axios staff including Axios global staff

Competencies

• 
  Application of job Knowledge


• 
  Concern for Order and Quality


• 
  Adaptability and flexibility


• 
  Dependability


• 
  Teamwork

Educational Background and Experience

• 
  A Degree or Diploma in Social Work or Public Health is ideal


• 
  1 to 2 years working experience in an administrative role is ideal


• Good command of both spoken and written English


• 
  Experience in data monitoring and management


• Experience in customer service management

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region


• 
  Flexibility in ability to travel as well as working hours is essential

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Program Director - Person Centered Care Certification Program The Individual shall be required to deliver following activities independently. 1. Develops programs which deliver sustained longer-term improvements based on comprehensive analysis of Client strategies and objectives. 2. Ensures alignment of programs with CPESE objectives. 3. Establishes processes and procedures to facilitate program management and project accomplishments. 4. Develops program plans, bringing together information on projects, resources, timescales, monitoring and control. 5. Oversee multiple system redesign and service delivery improvement projects. 6. Manage and direct project support staff attached to individual projects. 7. Deliver projects according to a standardized project management framework and pre-determined timelines to ensure integration of projects and systems. 8. Ensure that programs are integrated into hospital business plans and service delivery operations. 9. Coordination and prioritization of resources across projects. 10. Mitigation of risks through appropriate planning. 11. Effective financial management of programs against budget allocations. 12. Conducts regular reviews of programs and adjusts as necessary for changes in organizational priorities, structures, or the external environment. 13. Ensures effective management of projects and stakeholders. 14. Continuously assesses program performance, researches and develops new capabilities. 15. Plans, directs, organizes, controls & coordinates technical efforts, and project staff. 16. Perform other duties as assign. Experience : a) A minimum of 7 years post registration / graduation health / service professional experience b) including a minimum of 5 years at an executive level c) Having previously used validated patient experience methodologies . Mandatory Requirement : a) Experience in leading and delivering the person-centered care certification program in large (1000+beds) de-centralized healthcare system b) Demonstrates extensive understanding of hospitals services c) Has undertaken large change management activities and is able to give evidence of personally leading improvement to the benefit of patients

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Project Support - Person Centered Care Certification Program 1. Carries out project management activities from development to implementation under the supervision of the Senior Project Officer or Project Manager 2. Effectively communicates project issues to team members and stakeholders in a timely and clear manner 3. Coordinates with project stakeholders on an on-going basis, providing updates and involvement 4. Assists in estimating the resources and participants needed to achieve project goals 5. Monitors project timelines and milestones using appropriate project management tools 6. Tracks project milestones and deliverables 7. Proactively identify changes in project scope and reports them to the Project Manager; identifies potential project crises and devises contingency plans 8. Executes the day-to-day operational aspects of the project tasks; minimizes risk 9. Prepares project-related written communications in concise and grammatically correct language 10. Effectively applies project management methodologies and standards 11. Assists the Project Manager in preparing for engagement reviews and quality assurance procedures 12. Facilitates complete and current project documentation; ensures appropriate documentation warehousing 13. Analyzes project financials, including budget compliance, if required 14. Utilizes best practices and tools for project execution and management 15. Performs other duties as required. Experience : a) Experience in managing the administrative functions of the person-centered care certification program in a multi-facility (50+ beds) de-centralized healthcare system (PREFERRED). Mandatory Requirement : b) 3-5 years experience in project or operations or events management or communications / PR agency

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Position:

Patient Care Coordinator

Position Purpose

The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.

The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

Liaise with hospitals, distributors, pharmacies and patients

Co-payment reimburse solution administration

Work closely with the Program Manager to secure patient file approval

Ensure that patient file

are

complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline

Carry out patient, Doctor, Pharmacy and private sector visits for project flow

Ensure that current patients receive their medications quickly and efficiently

Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program

Maintain and update electronic Program files, including patient and quality assurance data

Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data

Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs

Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)

Conduct administrative duties for the office

Relationships

Work closely with Line Manager and Program Assistant in the region

Reporting to the Line Manager in

region

Work with the related divisions of Axios

Maintain ongoing and frequent communication with Axios staff including Axios global staff

Competencies

Application of job Knowledge

Concern for Order and Quality

Adaptability and flexibility

Dependability

Teamwork

Educational Background and Experience

A Degree or Diploma in Social Work or Public Health is ideal

1 to 2 years working experience in an administrative role

is ideal

Good command of both spoken and written English

Experience in data monitoring and management

Experience in customer service management

Job Circumstances

The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region

Flexibility in ability to travel as well as working hours is essential

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QNB3278 - Associate Customer Care Call Center (Qatarization)

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary
The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.

Essential Duties & Responsibilities

1. Shareholder & Financial:

• Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center.
• Implement KPI’s and best practices for Officer, Customer Care Call Center.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External):

• Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.
• Assist customers in all their queries on the Bank’s products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory):

• Respond to incoming client calls in accordance with quality and customer service standards.
• Ensure that customers are provided with complete and accurate product information and thorough buying advice.
• Follow Data Protection (KYC).
• Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties.
• Protect the positive image of the Group through professional phone interaction.
• Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.
• Adhere to the Group’s data protection policies/ procedures at all times.

Learning & Knowledge:

• Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.
• Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.
• Identify related areas for professional development of self.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

• High School
• Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• No years of experience required.

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

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QNB3278 - Associate Customer Care Call Center (Qatarization)

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center. Implement KPI’s and best practices for Officer, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. Assist customers in all their queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Adhere to the Group’s data protection policies/ procedures at all times. Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Education And Experience Requirements High School Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note: you will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate

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