3 Care Coordinator jobs in Qatar
Customer Care Outstations Coordinator
Posted today
Job Viewed
Job Description
Job title
Customer Care Outstations Coordinator
Ref #
Location
Qatar - Doha
Job family
Customer Service
- Closing date: 30-Oct-2025
About the role
As a Customer Care Outstations Coordinator, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.
As part of your role, your additional responsibilities will include, but not limited to, the following:
- Investigate, analyze and independently respond to customer's feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
- Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
- Communicate to customer using simple technologies, verbal and written communication should involve a high level of empathy and positive vocabulary.
- Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution processes. Responsible for the customer satisfaction.
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care SLAs (Service Level Agreement) in order to meet the deadlines.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.
QualificationsAbout you
A successful candidate should possess the following experience and qualifications:
- High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
- Customer-facing experience in an airline or hospitality company.
- Excellent command of English language - both verbal and written
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.
- Ability to apply company policy as well as own judgement for case resolutions.
- Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Patient Care Assistant
Posted today
Job Viewed
Job Description
Company Description
his is a full-time on-site role for a Patient Care Assistant located in Doha, Qatar.
Role Description
The Patient Care Assistant will be responsible for providing direct patient care, assisting with daily living activities, monitoring vital signs, and ensuring a safe and clean environment for patients. The role involves effective communication with patients and healthcare staff to ensure optimal patient care and compliance with medical standards.
Qualifications
- Compassionate and patient-focused approach to care
- Relevant certifications or training in patient care assisting is a plus
- Previous experience in a healthcare setting is advantageous
Patient Care Partner
Posted today
Job Viewed
Job Description
Location
Doha, Qatar
Experience
Job Type
Outsourcing
Job Description
Title - Patient Care
- Healthcare Assistant/Medical Assistant program graduate
- 6 months+ relevant healthcare experience in a Pediatric or Women's Hospital preferably in Middle East
- Current BLCS certification
KEY ROLE ACCOUNTABILITIES
- Maintains a clean, neat, pleasant, safe, patient environment, including unit specific patient rooms / Operating Rooms and procedure spaces in line with infection control standards.
- Cleans and assists in the set-up of Operating and Procedure Rooms between cases.
- Escalates any direct patient interaction to the Clinical Nurse Leaders and does not have un-supervised patient interactions.
- Assists in the restocking of consumables, stores and laundry as required by the assigned unit and / or instructed by the nursing team, in collaboration with materials management staff.
- Prepares necessary supplies specified by the clinical nurse for individualized patient care needs
- Transports supplies, equipment and specimens as specified by the clinical nurse and in compliance with relevant organizational and laboratory policies
- Assists in the mobilization of patients under the direct supervision of the clinical nurse.
- Escorts patients within the hospital as instructed and under the direct supervision of clinical nursing staff
- Manages and operates unit based equipment (for which he/ she has received training), in a safe and effective manner.
- Responds to patient call lights at the first opportunity and observes and reports changes in patient's condition to the assigned clinical nurse
- Assists the clinical nursing team, under direct supervision, to provide basic activities of daily living care for women and children.
- Demonstrates an understanding and performs basic infection control procedures correctly, e.g.
- Hand hygiene
- Environmental Cleaning
- Isolation precautions
- Understands and maintains confidentiality of patient information at all times and treats patients and their families with respect and dignity.
- Takes responsibility for conflicts in personal and work schedules by making alternative arrangements in collaboration with the nursing team.
- Attends and contributes at staff meetings as required,
- Represents the department and the organization in a positive and professional manner.
- Develops and sustains own knowledge, clinical skills and professional awareness and maintains a professional profile.
- Provides documented evidence of performance and maintenance of skills consistent with position.
- Performs other related duties as assigned by the clinical nursing team.
- Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies
Be The First To Know
About the latest Care coordinator Jobs in Qatar !