51 Catering Liaison jobs in Qatar
Asstmgr-catering Sales
Doha, Doha
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 23084608
**Job Category** Sales & Marketing
**Location** JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maximizing Revenue & Managing Profitability**
- Solicits/books local catering business and develops group business.
- Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.
- Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.
- Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.
- Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market.
**Managing Sales Activities**
- Assists with selling, implementation and follow-through of catering promotions.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.
- Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.
- Ensures catering leaders are generating lost business reports.
- Manages the catering sales efforts for the property including local and group/catering business.
- Distributes catering and group contracts before group arrival.
- Understands competitor offerings and effectively sells against them.
**Providing Exceptional Customer Service**
- Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.
- Supports company’s customer service standards and property’s brand standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our h
**Job Category** Sales & Marketing
**Location** JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maximizing Revenue & Managing Profitability**
- Solicits/books local catering business and develops group business.
- Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.
- Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.
- Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.
- Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market.
**Managing Sales Activities**
- Assists with selling, implementation and follow-through of catering promotions.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.
- Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.
- Ensures catering leaders are generating lost business reports.
- Manages the catering sales efforts for the property including local and group/catering business.
- Distributes catering and group contracts before group arrival.
- Understands competitor offerings and effectively sells against them.
**Providing Exceptional Customer Service**
- Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.
- Supports company’s customer service standards and property’s brand standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our h
This advertiser has chosen not to accept applicants from your region.
0
Outside Catering Sales Manager
Doha, Doha
Accor Hotels
Posted 5 days ago
Job Viewed
Job Description
Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
Managing Sales Activities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s and guests’ experience.
- Adheres to all standards, policies, and procedures.
Maximizing Revenue & Managing Profitability
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel’s primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property’s Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Qualifications
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
This advertiser has chosen not to accept applicants from your region.
1
Outside Catering Sales Manager
Doha, Doha
RAFFLES
Posted 11 days ago
Job Viewed
Job Description
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Job Description
Scope and Objectives
This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.
Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.
Primary Responsibilities
- Acts in line with hotel sales efforts for the hotel related to outside catering business.
- Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
- Enters every new lead in Delphi.
- Accurately forecasts catering revenues for every lead.
- Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
- Delivers site inspections in a methodical fashion adhering to the core standards.
- Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
- Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
- Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO s, vouchers, etc.).
- Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
- Identifies operational limitations to be able to deliver according to what was promised.
- Assists with selling and following-through on catering promotions.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification.
- Responsible for event actualization in Delphi.
- Uses his/her judgment to integrate current trends in event management and event design.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s and guests experience.
- Adheres to all standards, policies, and procedures.
- Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year.
- Maximizes revenue by up-selling packages and creative food and beverage offerings.
- Gains understanding of the hotel s primary target customer and service expectations.
- Identifies and implements process improvements and best practices.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads.
Building Successful Relationships
- Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Works with the property s Food and Beverage team to develop menus that drive sales.
- Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor.
- Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.
- Serves as a link to introduce client to banquet contact.
Profile
Education and Experience
- High school diploma or GED; 2 years of experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
RAFFLES
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-Swissôtel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-HotelF1
This advertiser has chosen not to accept applicants from your region.
2
Outside Catering Sales Manager
Doha, Doha
Accor Hotels
Posted 4 days ago
Job Viewed
Job Description
Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required. Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits. Primary Responsibilities Managing Sales Activities Acts in line with hotel sales efforts for the hotel related to outside catering business. Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry. Enters every new lead in Delphi. Accurately forecasts catering revenues for every lead. Utilizes the standard template for proposals, ensures sales process follows the handling guidelines. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Closes the best opportunities for the hotel based on market conditions and hotel needs. Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work. Delivers site inspections in a methodical fashion adhering to the core standards. Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings. Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence). Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.). Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system. Identifies operational limitations to be able to deliver according to what was promised. Assists with selling and following-through on catering promotions. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification. Responsible for event actualization in Delphi. Uses his/her judgment to integrate current trends in event management and event design. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s and guests’ experience. Adheres to all standards, policies, and procedures. Maximizing Revenue & Managing Profitability Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year. Maximizes revenue by up-selling packages and creative food and beverage offerings. Gains understanding of the hotel’s primary target customer and service expectations. Identifies and implements process improvements and best practices. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads. Building Successful Relationships Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Works with the property’s Food and Beverage team to develop menus that drive sales. Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. Providing Exceptional Customer Service Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor. Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders. Serves as a link to introduce client to banquet contact.
Qualifications Profile Education and Experience High school diploma or GED; 2 years of experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
#J-18808-Ljbffr
Job Description Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required. Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits. Primary Responsibilities Managing Sales Activities Acts in line with hotel sales efforts for the hotel related to outside catering business. Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry. Enters every new lead in Delphi. Accurately forecasts catering revenues for every lead. Utilizes the standard template for proposals, ensures sales process follows the handling guidelines. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Closes the best opportunities for the hotel based on market conditions and hotel needs. Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work. Delivers site inspections in a methodical fashion adhering to the core standards. Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings. Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence). Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.). Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system. Identifies operational limitations to be able to deliver according to what was promised. Assists with selling and following-through on catering promotions. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification. Responsible for event actualization in Delphi. Uses his/her judgment to integrate current trends in event management and event design. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s and guests’ experience. Adheres to all standards, policies, and procedures. Maximizing Revenue & Managing Profitability Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year. Maximizes revenue by up-selling packages and creative food and beverage offerings. Gains understanding of the hotel’s primary target customer and service expectations. Identifies and implements process improvements and best practices. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads. Building Successful Relationships Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Works with the property’s Food and Beverage team to develop menus that drive sales. Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. Providing Exceptional Customer Service Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor. Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders. Serves as a link to introduce client to banquet contact.
Qualifications Profile Education and Experience High school diploma or GED; 2 years of experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Outside Catering Sales Manager
Doha, Doha
RAFFLES
Posted 27 days ago
Job Viewed
Job Description
Bachelor of Business Administration(Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description Job Description Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required. Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Maintains a productive relationship with the Proactive Sales Team and Operations. Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits. Primary Responsibilities Acts in line with hotel sales efforts for the hotel related to outside catering business. Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry. Enters every new lead in Delphi. Accurately forecasts catering revenues for every lead. Utilizes the standard template for proposals, ensures sales process follows the handling guidelines. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Closes the best opportunities for the hotel based on market conditions and hotel needs. Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work. Delivers site inspections in a methodical fashion adhering to the core standards. Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings. Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence). Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO s, vouchers, etc.). Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system. Identifies operational limitations to be able to deliver according to what was promised. Assists with selling and following-through on catering promotions. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Responsible for Rewarding ALL Meeting Planner points posting upon completion of Eligibility Verification. Responsible for event actualization in Delphi. Uses his/her judgment to integrate current trends in event management and event design. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s and guests experience. Adheres to all standards, policies, and procedures. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Conducts competition check twice a year. Maximizes revenue by up-selling packages and creative food and beverage offerings. Gains understanding of the hotel s primary target customer and service expectations. Identifies and implements process improvements and best practices. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Works with Cluster Director of Conference Services and Events and Sales Team to implement sales initiatives to stimulate new leads. Building Successful Relationships Works collaboratively with property Sales and Marketing colleagues, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Works with the property s Food and Beverage team to develop menus that drive sales. Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. Providing Exceptional Customer Service Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Accor. Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders. Serves as a link to introduce client to banquet contact. Qualifications
Profile Education and Experience High school diploma or GED; 2 years of experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at RAFFLES We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea & spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1
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Profile Education and Experience High school diploma or GED; 2 years of experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, food and beverage, sales and marketing, or related professional area preferred. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at RAFFLES We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea & spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1
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4
Outside Catering Sales Executive (Events)
Doha, Doha
PULLMAN
Posted 5 days ago
Job Viewed
Job Description
Job Description
- Identify and develop new outside catering business opportunities.
- Respond to client inquiries, prepare proposals, and conduct site visits.
- Coordinate with culinary, F&B service, and logistics teams to ensure seamless event execution.
- Maintain strong relationships with clients to encourage repeat business and referrals.
- Ensure all events are executed in line with brand standards and guest expectations.
- Monitor event budgets, billing, and post-event follow-up.
- Collaborate with the marketing team to promote outside catering services.
- Maintain accurate records of all events, client preferences, and feedback.
Qualifications
- Proven experience in catering sales or event coordination, preferably in hospitality.
- Strong communication, negotiation, and relationship-building skills.
- Excellent organizational and time management abilities.
- Knowledge of food and beverage operations and event execution logistics.
- Ability to work flexible hours, including evenings and weekends, as required.
- Proficiency in Microsoft Office and event management software.
Additional Information
Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr
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5
Outside Catering Sales Executive (Events)
Doha, Doha
Pullman Hotels & Resorts
Posted 11 days ago
Job Viewed
Job Description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
- Identify and develop new outside catering business opportunities.
- Respond to client inquiries, prepare proposals, and conduct site visits.
- Coordinate with culinary, F&B service, and logistics teams to ensure seamless event execution.
- Maintain strong relationships with clients to encourage repeat business and referrals.
- Ensure all events are executed in line with brand standards and guest expectations.
- Monitor event budgets, billing, and post-event follow-up.
- Collaborate with the marketing team to promote outside catering services.
- Maintain accurate records of all events, client preferences, and feedback.
- Proven experience in catering sales or event coordination, preferably in hospitality.
- Strong communication, negotiation, and relationship-building skills.
- Excellent organizational and time management abilities.
- Knowledge of food and beverage operations and event execution logistics.
- Ability to work flexible hours, including evenings and weekends, as required.
- Proficiency in Microsoft Office and event management software.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Outside Catering Sales Executive (Events)
Doha, Doha
PULLMAN
Posted 5 days ago
Job Viewed
Job Description
Job Description Identify and develop new outside catering business opportunities. Respond to client inquiries, prepare proposals, and conduct site visits. Coordinate with culinary, F&B service, and logistics teams to ensure seamless event execution. Maintain strong relationships with clients to encourage repeat business and referrals. Ensure all events are executed in line with brand standards and guest expectations. Monitor event budgets, billing, and post-event follow-up. Collaborate with the marketing team to promote outside catering services. Maintain accurate records of all events, client preferences, and feedback. Qualifications Proven experience in catering sales or event coordination, preferably in hospitality. Strong communication, negotiation, and relationship-building skills. Excellent organizational and time management abilities. Knowledge of food and beverage operations and event execution logistics. Ability to work flexible hours, including evenings and weekends, as required. Proficiency in Microsoft Office and event management software. Additional Information Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Outside Catering Sales Executive (Events)
Doha, Doha
Pullman Hotels & Resorts
Posted 22 days ago
Job Viewed
Job Description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Identify and develop new outside catering business opportunities. Respond to client inquiries, prepare proposals, and conduct site visits. Coordinate with culinary, F&B service, and logistics teams to ensure seamless event execution. Maintain strong relationships with clients to encourage repeat business and referrals. Ensure all events are executed in line with brand standards and guest expectations. Monitor event budgets, billing, and post-event follow-up. Collaborate with the marketing team to promote outside catering services. Maintain accurate records of all events, client preferences, and feedback.
Qualifications
Proven experience in catering sales or event coordination, preferably in hospitality. Strong communication, negotiation, and relationship-building skills. Excellent organizational and time management abilities. Knowledge of food and beverage operations and event execution logistics. Ability to work flexible hours, including evenings and weekends, as required. Proficiency in Microsoft Office and event management software.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Identify and develop new outside catering business opportunities. Respond to client inquiries, prepare proposals, and conduct site visits. Coordinate with culinary, F&B service, and logistics teams to ensure seamless event execution. Maintain strong relationships with clients to encourage repeat business and referrals. Ensure all events are executed in line with brand standards and guest expectations. Monitor event budgets, billing, and post-event follow-up. Collaborate with the marketing team to promote outside catering services. Maintain accurate records of all events, client preferences, and feedback.
Qualifications
Proven experience in catering sales or event coordination, preferably in hospitality. Strong communication, negotiation, and relationship-building skills. Excellent organizational and time management abilities. Knowledge of food and beverage operations and event execution logistics. Ability to work flexible hours, including evenings and weekends, as required. Proficiency in Microsoft Office and event management software.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Executive - Customer Service
Doha, Doha
Apparel Group
Posted today
Job Viewed
Job Description
Join to apply for the Executive - Customer Service role at Apparel Group
Join to apply for the Executive - Customer Service role at Apparel Group
Job Description
Objective:
This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
Key Responsibility:
Customer Relationship Management
- Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
- Maintain up-to-date customer records, delivery status reports, and order documentation.
- Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
- Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
- Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
- Follow up on open service requests and ensure escalations are handled promptly.
- Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
- Update customers proactively on order status, stock availability, or delivery timelines.
- Support the preparation of customer service KPIs and periodic service-level reports.
- Recommend process enhancements and digital tools to improve service response and customer satisfaction.
- Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
- Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
- 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
- Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
- Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Retail
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Doha, Qatar QAR300.00-QAR350.00 1 month ago
Manager Customer Service and Accessibility Guest Experience Expert (Front Desk Agent) B2b Customer Service Representative (6 months contract) Guest Experience Expert (Service Express Team Leader)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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9