56 Client Care Analyst jobs in Qatar

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Account Management - Kuwait

Major Accountabilities
JOB PURPOSE:

This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned account.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.

The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management with the ability to work across multiple disciplines and functions. He or she will also be very comfortable dealing with technology.

Maintain primary responsibility for managing the relationship and profitability of assigned customer across countries and geographies.

Responsible for all account management/business development activities for assigned customer

Design and execute strategic/tactical plans to enhance customer and MasterCard profitability

Develop strong working relationships with key influencers at customer end and with MasterCard support teams

Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration

Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value

Responsible for all administrative and operational issues for the target customer set

Manage & develop new and existing products; programs and services, as required

Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy

Recommend market strategy; profit planning; expense, budgets; etc

Experience
10-15 years experience in Business Development/ Account/product management.

Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.

Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.

Skills
Self driven, organized and pro-active

Entrepreneurial and commercially focused

Strong impact and influencing, negotiation skills

Strong relationship, communication, presentation and marketing skills;

Work well in a small team leveraging colleagues' skills

Education
Bachelor's degree required, advanced degree preferred.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Location

Doha, Qatar

Experience

3

Job Type

Job Description

IT Infrastructure Security

• Plan, develop, update, and implement corporate information security standards & guidelines encompassing data, physical & intellectual security in order to secure the integrity of both IT and OT (Plants) systems.
• Perform risk analysis to identify any security issues that could lead to loss of data or unavailability of service.
• Perform penetration testing and vulnerability scanning on periodic basis to identify and patch vulnerable systems.
• Monitor and identify any unauthorized or suspicious behavior in the traffic (internal and external) and notify concerned function head to ensure data safety and integrity.
• Provide technical guidance and training to IT users and design and implement programs for user awareness, compliance monitoring and security compliance to ensure organization-wide awareness of the importance of securing the network.
• Coordinate disaster recovery and business continuation planning to ensure back up plans are in place in case of any emergencies and data integrity and reliability are protected at all times.
• Implement, upgrade, repair, and modify or replace information security devices or software to ensure secure access to enterprise files and data elements.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, or a related field
• Master's degree in Cybersecurity is preferrable
• Up-to-date Global Industrial Cyber Security Professional (GICSP) certification is preferrable

Minimum Experience:

• 3 years of relevant experience in a similar role

Job-Specific Skills (Generic / Technical):

• Proficiency in English
• Relevant security certifications
• Good communication and inter-personal skills
• Good knowledge and understanding of business and business processes
• Knowledge of vulnerability scanning, firewalls, IDS/IPS, malwares, networking, and encryption protocols
• Familiarity with ICS (Industrial Control System) security and SCADA systems
• MS D365 CRM
• MS power automate development
• MS Power App development

We are Hiring

Title - Application Support Analyst

Salary-13,000 QAR+ Benefits

Location - Qatar (Hiring Overseas)

Minimum Qualifications:

Must have bachelor's degree in IT or related major

Minimum Experience:

Minimum 8+ years of progressive experience within application support/IT operations organizations

Oracle Suite:

• Expertise in SQL/PLSQL & reports development (XML Publisher, RDF)

• Expertise in Oracle framework (OAF)

• Expertise in Oracle Workflow and AME

• Expertise in Oracle APEX

• Good knowledge in Oracle ERP P2P, O2C, EAM and HRMS processes

Microsoft Suite:

• Power Apps

• Power Automate

• Power BI

• Dataverse

• SharePoint On-Prem & Online

• Azure Functions

• .Net, MVC (Razor C#)

• SPFX development

Certifications Require -

Oracle and Microsoft certifications in relevant fields

ITIL foundation certification (preferred)

Azure fundamentals / Cloud certification is an advantage.

Job Specific Skills:

Ability to communicate and work with technical and non-technical audience

Sound analytical skills with the ability to successfully troubleshoot and solve problem

Ability to Perform ad-hoc task and analysis for the support team as needed Contribute to writing SQL, PLSQL, JAVA .NET Code and tools to assist Level1

support to diagnose and resolve incidents

Should be able to meet SLAS.

Client Relations Officer and Administrative Assistant (Bilingual)

· Represent the company in client meetings, presenting company services professionally and maintaining strong business relationships.

· Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely resolution and customer satisfaction.

· Prepare, review, and process client contracts, ensuring accuracy, compliance, and proper documentation.

· Coordinate with internal departments to ensure smooth execution of agreements, projects, and service delivery.

· Draft business correspondence, reports, meeting minutes, and official communications for clients and management.

· Maintain updated client records, contract files, and communication logs for reference and audit purposes.

· Follow up with clients on proposals, contract renewals, and pending documentation to support business continuity.

· Assist management in meetings by preparing presentations, agendas, and providing key updates on client accounts.

· Support administrative operations, including scheduling, filing, documentation, and report preparation.

· Monitor office supplies, coordinate with vendors, and support day-to-day administrative operations.

· Facilitate communication between departments to support workflow efficiency.

· Support special projects, events, and other administrative tasks as required.

Skills & Competencies:

· Strong organizational and time management skills.

· Excellent communication and interpersonal abilities.

· Attention to detail and accuracy in documentation.

· Professional demeanor and ability to represent the company in client interactions.

· Proficient in Microsoft Office Suite, email, and office management tools.

Job Type: Full-time

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025