21 Client Relations jobs in Qatar

About Us

Binuwara Cleaning Service is a leading provider of professional cleaning solutions in Qatar. We pride ourselves on delivering exceptional service to both residential and commercial clients. Our commitment to customer satisfaction and service excellence has helped us build long-term relationships based on trust and quality.

Key Responsibilities

• Act as the primary point of contact for clients, ensuring timely and professional communication.
• Handle client inquiries, service requests, and feedback with efficiency and courtesy.
• Coordinate with the cleaning operations team to schedule and monitor service delivery.
• Maintain accurate records of client accounts, agreements, and service history.
• Follow up with clients to ensure satisfaction and resolve any concerns promptly.
• Assist in preparing service proposals, quotations, and agreements as required.
• Support the sales and operations teams in maintaining strong client relationships.
• Identify opportunities to improve service quality and enhance client experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• Previous experience in client relations, customer service, or coordination role.
• Strong organizational and communication skills.
• Ability to multitask, prioritize, and work under minimal supervision.
• Proficiency in MS Office applications and basic CRM usage.
• Professional attitude and a customer-focused mindset.

What We Offer

• Competitive salary and benefits.
• Training and career development opportunities.
• Supportive team environment.
• Opportunity to grow within a customer-driven company.

Job Type: Full-time

GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position.

Provide client systems technical support. The contractor shall:

1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices;
2. Install, configure and operate client/server devices;
3. Provide OM&S of hardware and software;
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN , AFGM policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures;
5. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer;
6. When requested, assist the unit EC with computer hardware and software inventories.

High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret.

Required Skills and Experience:

• IAT-II Certification
• A+
• MCSA-Windows 10 or newer
• Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation.

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.

• Business Unit

QNB - Qatar
- Division

Corporate Banking
- Department

Corporate Banking & Financial Institutions
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is primarily responsible for providing effective support to the Contracting function, by providing relationship management support to Contracting customers. The incumbent will be responsible for proactively assisting in managing client relationships (within delegated authority), preparation of credit proposals and maintaining all Contracting function documentation after receipt in accordance with QNB credit policies and procedures.

A. Shareholder & Financial:

• Assist in monitoring and achievement of Key Performance Indicators on periodic basis.
• Implements KPI's and best practices for Assistant Manager Contracting Relationship Management
• Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank
• Act within the limits of the powers delegated to the incumbent

B. Customer (Internal & External):

• Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk.
• Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required.
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required

C. Internal (Processes, Products, Regulatory):

• Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards.
• Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same.
• Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
• Obtain all requisite facility and account documentation to ensure each customer's file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount.
• Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. . During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.
• Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships.
• Maintain the Contracting records and organize and maintain corporate banking customer files.
• Monitor QNB Contracting credit positions for full compliance with set limits and QNB's Investment and Credit Strategy.
• Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit's performance and the assigned portfolio of clients.
• Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls.
• Draft financial analysis for assigned clients to measure its performance and capacity of repayment.

D. Learning & Knowledge:

• Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

• University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience.

• Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment.

• Good people relationship and credit documentation skills and awareness of risk management concept and practices.
• Good oral and written communication skills in English and Arabic (preferred).
• Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
• Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry
• General understanding of construction financing mechanism and underlying risks.
• Personal integrity and self-management.
• Outstanding problem solving skills.
• Planning, organizing and analytical ability.
• Outstanding customer service orientation.
• Strong performance orientation.

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate

• Business Unit

QNB - Qatar
- Division

Not Applicable
- Department

Procurement
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.

• Shareholder & Financial:

• Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management & Procurement Performance

• Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Assist internal customers in all their procurement requests/activities and seek solution to their requests.
• Prepare performance business reviews and provide ad-hoc support (as much as available bandwidth allows)
• Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings
• Support the Supplier performance manager to maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Support the Supplier performance manager to review and provide guidance on SLA's provided by stakeholders to quantifying potential risks and ensuring these are addressed and SLA's agreed are favourable to QNB
• Support the Supplier Performance and Procurement Performance Managers to Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance, capability and provide data extracts to internal stakeholders upon request
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.

C. Internal (Processes, Products, Regulatory):

• Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting:
• Support Procurement Performance manager to work closely with relevant departments to compile KPI data and fill procurement performance dashboard with KPI results.
• Support the Supplier performance to monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
• Consolidate qualitative feedback from teams to understand performance results.
• Support definition of procurement action plans and follow implementation by checking KPI evolution.
• Monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.

D.Learning & Knowledge:

• Ramp-up from the start on the knowledge required to succeed in the role, relying on the VP, Supplier Relationship Management & Procurement Performance and the Category Managers as needed. This includes but is not limited to: procurement best practices and category-specific technical specifications and operational insights.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

E.Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with the defined Group Procurement Policies and Procedures.-
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

• University graduate (Bachelors) preferably with a Major in the related field of study, Professional accreditation related to the function is an asset
• Proficiency in data analytics tools (Excel, Power BI) is desirable
• Supply chain and contract management experience is desirable

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate

GovCIO is currently hiring for a Client Systems Technician Support position. This role will be based in Qatar and requires onsite presence.

1. Provide client systems technical support.
2. Offer Tier 1 support to resolve administrative and technical issues with client/server devices.
3. Install, configure, and operate client/server devices.
4. Maintain hardware and software (OM&S).
5. Deliver support services in accordance with SPIN-C, AFI 17-100, AFMAN , AFGM policies, procedures, certification, and acceptance processes, as well as local policies and procedures.
6. Assist the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer.
7. Assist the unit EC with computer hardware and software inventories when requested.

• High School diploma with 1-3 years of relevant experience or equivalent.
• Security clearance: Secret.
• Required Skills and Experience:
• IAT-II Certification.
• MCSA-Windows 10 or newer.
• 1-2 years of practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client software; diagnosing and troubleshooting basic computer workstations; implementing software patches, security fixes, and service releases.

QNB3410 - Senior Associate - Institutional and Corporate Relationship Management

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary

With a specific focus on supporting the sales force at QNBFS to sell Qatari (GCC) Equities/fixed income to an institutional client base local, regional, and global markets, the role will entail reporting to the Senior Manager of Institutional and Corporate Relationship Management and specifically:

• Work with the Senior Manager of Institutional & Corporate Relationship Management to develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions.
• Deliver a first rate sales & service to include coordination of investment ideas, research and industry conferences and coordinate efficiently with the Research and Sales and Trading teams - Support the generation of investment ideas and working closely with research team to improve product offerings.
• Develop close relationships with research analysts and fund managers and become the “go to” resource for the markets in which QNBFS operates. First point of contact with walk-in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.
• Answer phones to respond to orders, general customer inquiries and customer complaints. Project a professional company image through phone interaction.

• Shareholders & Financial - Assist in identifying new business opportunities with Qatari and non-Qatari Institutional customers. Establish account set up for Qatari and non-Qatari clients. Operate within the target departmental Budgets. Implements KPI’s and best practices for Senior Associate Institutional & Corporate Relationship Management. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Answer Call Centre calls and respond to customer requests to place, buy and sell of stocks via telephone. - Provide customers with required information about his / her account. - Generate new relationships and share with key stakeholders within QNBFS for trading ideas, market color, and research ideas. - Inform Institutional customers through dialogue about the offerings of QNBFS. - Support the preparation of marketing material, pitch books, RFPs, campaigns and initiatives that expand awareness and brand of QNBFS. - Assist in acting as the key contact partner and point of sale for institutional clients through a relationship management approach. - Establish, maintain and further intensify client relationships with new and existing clients, proactively target customers from existing brokerage firms and develop client retention strategies. - Ensure that institutional clients are being updated regularly on markets. - Assist in identifying and successfully capitalize on cross-sell opportunities and makes appropriate referrals. - Assist in generating ideas for new marketing activities and plan, coordinate and manage the same. - Support the hosting of events for customers to develop new and long-term relationships. - Actively carry out coordination, logistics, and execution of corporate access events - Collect customer feedback on an ongoing basis and share with key stakeholders.
• Internal (Processes, Products, Regulatory): - Adhere to the distribution channel mix across local, regional and global institutions - Support the develop and implement branding and marketing strategies for improvement of presence
• Learning & Knowledge: - Work towards becoming a market expert by developing a keen understanding of local companies, industries, and macro landscape as well as the markets serviced by QNBFS. - Work in accordance with Company standards, the regulation and ethics and maintain licensed status - Assist in generating and providing new ideas for sales, product development and marketing - Keep up-to-date with market developments, Company policies, procedures, sales process and legislation and disseminate to team
• Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. - Maintain high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.

Graduate in finance, business, or marketing with minimum 2 years experience in sales and marketing for financial services company and at least 1 year in a brokerage.

Note: you will be required to attach the following:

• Resume/CV
• Copy of Passport or QID
• Copy of Education Certificate