21 Client Relations jobs in Qatar

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.

A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.

Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.

Requirements:

• Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent.
• Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
• Background in corporate sales, business development, and developing/executing marketing campaigns.

What is in store for you:

• Career growth opportunities (Entry Level to Director’s Level)
• Tax-free remuneration
• Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
• Exposure to diverse cultures and nationalities

If you share the same passion as us, then come and join our team!

You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.

A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.

Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.

Requirements:

• Graduate of any bachelor's degree (preferably in Marketing or Business) or equivalent.
• Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
• Background in corporate sales, business development, and developing/executing marketing campaigns.

What is in store for you:

• Career growth opportunities (Entry Level to Director's Level)
• Tax-free remuneration
• Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
• Exposure to diverse cultures and nationalities

If you share the same passion as us, then come and join our team!

You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

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Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

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About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Banking

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