20 Client Relations jobs in Qatar
Client Relations Coordinator
Posted today
Job Viewed
Job Description
About Us
Binuwara Cleaning Service is a leading provider of professional cleaning solutions in Qatar. We pride ourselves on delivering exceptional service to both residential and commercial clients. Our commitment to customer satisfaction and service excellence has helped us build long-term relationships based on trust and quality.
Key Responsibilities
- Act as the primary point of contact for clients, ensuring timely and professional communication.
- Handle client inquiries, service requests, and feedback with efficiency and courtesy.
- Coordinate with the cleaning operations team to schedule and monitor service delivery.
- Maintain accurate records of client accounts, agreements, and service history.
- Follow up with clients to ensure satisfaction and resolve any concerns promptly.
- Assist in preparing service proposals, quotations, and agreements as required.
- Support the sales and operations teams in maintaining strong client relationships.
- Identify opportunities to improve service quality and enhance client experience.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field (preferred).
- Previous experience in client relations, customer service, or coordination role.
- Strong organizational and communication skills.
- Ability to multitask, prioritize, and work under minimal supervision.
- Proficiency in MS Office applications and basic CRM usage.
- Professional attitude and a customer-focused mindset.
What We Offer
- Competitive salary and benefits.
- Training and career development opportunities.
- Supportive team environment.
- Opportunity to grow within a customer-driven company.
Job Type: Full-time
Client Relations Officer and Administrative Assistant
Posted today
Job Viewed
Job Description
Client Relations Officer and Administrative Assistant (Bilingual)
· Represent the company in client meetings, presenting company services professionally and maintaining strong business relationships.
· Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely resolution and customer satisfaction.
· Prepare, review, and process client contracts, ensuring accuracy, compliance, and proper documentation.
· Coordinate with internal departments to ensure smooth execution of agreements, projects, and service delivery.
· Draft business correspondence, reports, meeting minutes, and official communications for clients and management.
· Maintain updated client records, contract files, and communication logs for reference and audit purposes.
· Follow up with clients on proposals, contract renewals, and pending documentation to support business continuity.
· Assist management in meetings by preparing presentations, agendas, and providing key updates on client accounts.
· Support administrative operations, including scheduling, filing, documentation, and report preparation.
· Monitor office supplies, coordinate with vendors, and support day-to-day administrative operations.
· Facilitate communication between departments to support workflow efficiency.
· Support special projects, events, and other administrative tasks as required.
Skills & Competencies:
· Strong organizational and time management skills.
· Excellent communication and interpersonal abilities.
· Attention to detail and accuracy in documentation.
· Professional demeanor and ability to represent the company in client interactions.
· Proficient in Microsoft Office Suite, email, and office management tools.
Job Type: Full-time
Client Systems Technician Support
Posted today
Job Viewed
Job Description
GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position.
ResponsibilitiesProvide client systems technical support. The contractor shall:
- Provide Tier 1 support to resolve administrative and technical concerns with client/server devices;
- Install, configure and operate client/server devices;
- Provide OM&S of hardware and software;
- Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN , AFGM policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures;
- Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer;
- When requested, assist the unit EC with computer hardware and software inventories.
High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret.
Required Skills and Experience:
- IAT-II Certification
- A+
- MCSA-Windows 10 or newer
- Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation.
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Salary RangeThe posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.
#J-18808-LjbffrClient Systems Technician Support
Posted today
Job Viewed
Job Description
GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position. Responsibilities
Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices; Install, configure and operate client/server devices; Provide OM&S of hardware and software; Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN , AFGM policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures; Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; When requested, assist the unit EC with computer hardware and software inventories. Qualifications
High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret. Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation. Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range
The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.
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Associate - Supplier Relationship Management (Qatarization)
Posted today
Job Viewed
Job Description
- Business Unit
QNB - Qatar
- Division
Not Applicable
- Department
Procurement
- Country
Qatar
- Closing Date
31-Dec-2025
About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job SummaryThe incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.
Main ResponsibilitiesShareholder & Financial:
Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management & Procurement Performance
- Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
B. Customer (Internal & External):
- Assist internal customers in all their procurement requests/activities and seek solution to their requests.
- Prepare performance business reviews and provide ad-hoc support (as much as available bandwidth allows)
- Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings
- Support the Supplier performance manager to maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Support the Supplier performance manager to review and provide guidance on SLA's provided by stakeholders to quantifying potential risks and ensuring these are addressed and SLA's agreed are favourable to QNB
- Support the Supplier Performance and Procurement Performance Managers to Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance, capability and provide data extracts to internal stakeholders upon request
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
C. Internal (Processes, Products, Regulatory):
- Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting:
- Support Procurement Performance manager to work closely with relevant departments to compile KPI data and fill procurement performance dashboard with KPI results.
- Support the Supplier performance to monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
- Consolidate qualitative feedback from teams to understand performance results.
- Support definition of procurement action plans and follow implementation by checking KPI evolution.
- Monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
D.Learning & Knowledge:
- Ramp-up from the start on the knowledge required to succeed in the role, relying on the VP, Supplier Relationship Management & Procurement Performance and the Category Managers as needed. This includes but is not limited to: procurement best practices and category-specific technical specifications and operational insights.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
E.Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with the defined Group Procurement Policies and Procedures.-
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.
- University graduate (Bachelors) preferably with a Major in the related field of study, Professional accreditation related to the function is an asset
- Proficiency in data analytics tools (Excel, Power BI) is desirable
- Supply chain and contract management experience is desirable
Resume/CV
Copy of Passport or QID
Copy of Education Certificate
Assistant Manager Contracting Relationship Management
Posted today
Job Viewed
Job Description
- Business Unit
QNB - Qatar
- Division
Corporate Banking
- Department
Corporate Banking & Financial Institutions
- Country
Qatar
- Closing Date
31-Dec-2025
About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Summery :The incumbent is primarily responsible for providing effective support to the Contracting function, by providing relationship management support to Contracting customers. The incumbent will be responsible for proactively assisting in managing client relationships (within delegated authority), preparation of credit proposals and maintaining all Contracting function documentation after receipt in accordance with QNB credit policies and procedures.
Main Responsibilities :A. Shareholder & Financial:
- Assist in monitoring and achievement of Key Performance Indicators on periodic basis.
- Implements KPI's and best practices for Assistant Manager Contracting Relationship Management
- Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank
- Act within the limits of the powers delegated to the incumbent
B. Customer (Internal & External):
- Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk.
- Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required
C. Internal (Processes, Products, Regulatory):
- Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards.
- Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same.
- Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
- Obtain all requisite facility and account documentation to ensure each customer's file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount.
- Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. . During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.
- Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships.
- Maintain the Contracting records and organize and maintain corporate banking customer files.
- Monitor QNB Contracting credit positions for full compliance with set limits and QNB's Investment and Credit Strategy.
- Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit's performance and the assigned portfolio of clients.
- Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls.
- Draft financial analysis for assigned clients to measure its performance and capacity of repayment.
D. Learning & Knowledge:
- Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field
E. Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.
University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience.
Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment.
- Good people relationship and credit documentation skills and awareness of risk management concept and practices.
- Good oral and written communication skills in English and Arabic (preferred).
- Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
- Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry
- General understanding of construction financing mechanism and underlying risks.
- Personal integrity and self-management.
- Outstanding problem solving skills.
- Planning, organizing and analytical ability.
- Outstanding customer service orientation.
- Strong performance orientation.
Resume/CV
Copy of Passport or QID
Copy of Education Certificate
QNB3524 - Assistant Manager Contracting Relationship Management
Posted 19 days ago
Job Viewed
Job Description
QNB3524 - Assistant Manager Contracting Relationship Management (Qatarization)
Business Unit
QNB - Qatar
Division
Department
Corporate Banking & Financial Institutions
Country
Qatar
Closing Date
31-Dec-2025
About QNBEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily growntobecome the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31countriesacross three continents providing a comprehensive range of advanced products and services. The totalnumber of employees is more than 28,000 serving up to 20 million customers operating through 1,000locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit ratingagencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also beentherecipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding internationalpresence,QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according toBrandFinance Magazine.
QNB Group has an active community support program and sponsors various social, educational andsportingevents.
Job Summary Main ResponsibilitiesA. Shareholder & Financial:
- Assist in monitoring and achievement of Key Performance Indicators on periodic basis.
- Implements KPI’s and best practices for Assistant Manager Contracting Relationship Management
- Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank
- Act within the limits of the powers delegated to the incumbent
B. Customer (Internal & External):
- Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk.
- Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required
C. Internal (Processes, Products, Regulatory):
- Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards.
- Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same.
- Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
- Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount.
- Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.
- Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships.
- Maintain the Contracting records and organize and maintain corporate banking customer files.
- Monitor QNB Contracting credit positions for full compliance with set limits and QNB’s Investment and Credit Strategy.
- Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit’s performance and the assigned portfolio of clients.
- Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls.
- Draft financial analysis for assigned clients to measure its performance and capacity of repayment.
- Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field
E. Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.
- University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience.
- Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment.
- Good people relationship and credit documentation skills and awareness of risk management concept and practices.
- Good oral and written communication skills in English and Arabic (preferred).
- Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
- Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry
- General understanding of construction financing mechanism and underlying risks.
- Personal integrity and self-management.
- Planning, organizing and analytical ability.
- Strong performance orientation.
Noteyou will be required to attach the following:
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QNB3524 - Assistant Manager Contracting Relationship Management
Posted 19 days ago
Job Viewed
Job Description
Business Unit QNB - Qatar Division Department Corporate Banking & Financial Institutions Country Qatar Closing Date 31-Dec-2025 About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily growntobecome the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31countriesacross three continents providing a comprehensive range of advanced products and services. The totalnumber of employees is more than 28,000 serving up to 20 million customers operating through 1,000locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit ratingagencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also beentherecipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding internationalpresence,QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according toBrandFinance Magazine. QNB Group has an active community support program and sponsors various social, educational andsportingevents. Job Summary
Main Responsibilities
A. Shareholder & Financial: Assist in monitoring and achievement of Key Performance Indicators on periodic basis. Implements KPI’s and best practices for Assistant Manager Contracting Relationship Management Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank Act within the limits of the powers delegated to the incumbent B. Customer (Internal & External): Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk. Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required C. Internal (Processes, Products, Regulatory): Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards. Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same. Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit. Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount. Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions. Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships. Maintain the Contracting records and organize and maintain corporate banking customer files. Monitor QNB Contracting credit positions for full compliance with set limits and QNB’s Investment and Credit Strategy. Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit’s performance and the assigned portfolio of clients. Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls. Draft financial analysis for assigned clients to measure its performance and capacity of repayment. Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field E. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. F. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. Education and Experience Requirements
- University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience. - Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment. - Good people relationship and credit documentation skills and awareness of risk management concept and practices. - Good oral and written communication skills in English and Arabic (preferred). - Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products. - Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry - General understanding of construction financing mechanism and underlying risks. - Personal integrity and self-management. - Planning, organizing and analytical ability. - Strong performance orientation. Note
you will be required to attach the following:
#J-18808-Ljbffr
Customer Relations Executive
Posted 8 days ago
Job Viewed
Job Description
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.
QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.
The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).
Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.
Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.
Customer Relations Executive
Posted 3 days ago
Job Viewed
Job Description
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.
QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.
The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).
Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.
Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.