191 Relationship Management jobs in Qatar

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

3 days ago Be among the first 25 applicants

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

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About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

updated on a regular basis.

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education And Experience Requirements

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking

Referrals increase your chances of interviewing at QNB Group by 2x

Get notified about new Customer Associate jobs in Qatar .

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QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

role at

QNB Group QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

3 days ago Be among the first 25 applicants Join to apply for the

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

role at

QNB Group Get AI-powered advice on this job and more exclusive features. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be

updated on a regular basis.

Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Banking Referrals increase your chances of interviewing at QNB Group by 2x Get notified about new Customer Associate jobs in

Qatar . QNB3412 - Associate Customer Services (Qatarization)

QNB3331 - Associate Customer Services (Qatarization)

QNB3330 - Associate Card Center Customer Service (Qatarization)

QNB3336 - Associate Corporate Customer Services (Qatarization)

QNB3324 - Senior Officer Customer Services (Qatarization)

QNB3407 - Senior Associate Corporate Customer Services (Qatarization)

QNB3254 - Associate Card Center Customer Service (Qatarization)

Senior Associate Customer Support Call Center (Qatarization)

QNB3279 - Senior Associate Customer Support Call Center (Qatarization)

QNB3337 - Senior Associate Corporate Customer Services (Qatarization)

QNB3400 - Senior Associate Customer Services (Qatarization)

QNB3417 - Senior Associate Corporate Customer Services (Qatarization)

QNB3349 - Associate Operation Support Center (Qatarization)

QNB3377 - Associate Documentary Collections (Qatarization)

QNB3410 - Senior Associate - Institutional and Corporate Relationship Management

Customer Delivery Engineering Technical Leader

F-15QA / AH-64 Customer Training Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group .

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally.

Essential Duties & Responsibilities

• Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement.
• Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio.
• Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First.
• Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs.
• Ensure high standards of customer service and proactive contact with customers visiting the branch.
• Cross-sell products to customers and leverage the existing customer base to improve profitability.
• Provide timely and accurate information to auditors and the Compliance function as required.
• Build and maintain strong relationships with branch customers and related units of the Group.
• Involve in database management, loyalty programs, or direct marketing processes.
• Provide “service excellence” for QNB First customers ensuring confidentiality and honesty.
• Maintain activities in accordance with Service Level Agreements (SLAs).
• Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems.
• Assist customers in filling all required QNB documents.
• Maintain customer information and service area files under control.

Education And Experience Requirements

• Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
• At least 2 years of relevant experience, preferably within a highly rated international bank.

Note: You will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Banking

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QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the

QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)

role at

QNB Group . About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally. Essential Duties & Responsibilities Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First. Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Enhance the Group’s image through pro-active customer-driven servicing of their needs. Ensure high standards of customer service and proactive contact with customers visiting the branch. Cross-sell products to customers and leverage the existing customer base to improve profitability. Provide timely and accurate information to auditors and the Compliance function as required. Build and maintain strong relationships with branch customers and related units of the Group. Involve in database management, loyalty programs, or direct marketing processes. Provide “service excellence” for QNB First customers ensuring confidentiality and honesty. Maintain activities in accordance with Service Level Agreements (SLAs). Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems. Assist customers in filling all required QNB documents. Maintain customer information and service area files under control. Education And Experience Requirements Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. At least 2 years of relevant experience, preferably within a highly rated international bank. Note: You will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate Seniority Level

Entry level Employment Type

Full-time Job Function

Other Industries

Banking

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Identify and engage with potential clients in the aquaculture sector and develop sales strategies to achieve growth targets. Promote and demonstrate technical understanding of fish feed products for various species. Maintain relationships with existing clients through regular visits, technical support, and feedback collection. Collaborate with R&D and technical teams to deliver customized feeding solutions. Attend trade shows and industry events to represent the company and expand professional networks. Requirement : Bachelor's degree in a relevant field (Aquaculture, Agriculture, Business Administration, etc.) 5+ years of sales or business development experience in fish feed, aquaculture, or animal nutrition.

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Identify and engage with potential clients in the aquaculture sector and develop sales strategies to achieve growth targets.
Promote and demonstrate technical understanding of fish feed products for various species.
Maintain relationships with existing clients through regular visits, technical support, and feedback collection.
Collaborate with R&D and technical teams to deliver customized feeding solutions.
Attend trade shows and industry events to represent the company and expand professional networks.
Requirement :
Bachelor's degree in a relevant field (Aquaculture, Agriculture, Business Administration, etc.)
5+ years of sales or business development experience in fish feed, aquaculture, or animal nutrition.#J-18808-Ljbffr

We are looking to hire a Business Development Officer (BDO) with 5-10 years' experience in sales of banking and payment solutions. The BDO must have worked with all renowned banks in Qatar and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDO will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry.

Responsibilities

• Achieve and enhance sales targets established by ProgressSoft
• Prepare and execute a sales plan for Qatar's market which meets ProgressSoft's 2022-2026 Strategy and Business plan
• Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders
• Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements
• Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence
• Negotiate proposals and contracts of solutions and recurring maintenance
• Excessive use of ProgressSoft's CRM to build and update client profiles
• Analyze and prepare comparison sheets between ProgressSoft and competitive products
• Identify new markets and opportunities
• Develop strong distribution channels with renowned global, regional and local firms
  
  

Requirements

• Proven track record of sales in Qatar, In the banking and financial sector
• Ability to deal with all levels of staff within an organization
• Strong negotiation skills with decision makers
• Excellent command of English language
• Very good communication, presentation and interpersonal skills
• Very good understanding of banking and payments systems
• Organized, focused, ambitious and independent

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Transparency Qatar Doha, Qatar Posted 2 days ago Expires in 2 months

· Develop and implement effective sales strategies to drive business growth and achieve external business sales target.

· Lead, motivate, and manage the sales team to achieve sales targets and objectives.

· Build and maintain strong relationships with new and existing customers.

· Identify and pursue new business opportunities in the automotive market.

· Monitor market trends and competitor activities to stay ahead in the industry.

· Prepare and present sales reports and forecasts to senior management.

· Ensure high levels of customer satisfaction through excellent service and support.

· Collaborate with the marketing team to develop promotional materials and campaigns.

Skills

• Bachelor’s degree in business, Marketing, or a related field.
• Strong proficiency in Microsoft Excel, Word, and Outlook.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze market trends and develop effective sales strategies.
• Professional personal appearance.
• Excellent verbal communication, listening and telephone Skills.

Alfardan Group has entered into a joint venture with Transparency Qatar, a leading provider of full-fledged suite of car services, to bring an array of prestigious and trusted car care using only the latest and highest quality treatment brands from around the world.Available from Alfardan showrooms or Transparency Qatar showroom located in Salwa Road, all car treatment and protection s . See more

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We are looking to hire a Business Development Officer (BDO) with 5-10 years’ experience in sales of banking and payment solutions. The BDO must have worked with all renowned banks in Qatar and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDO will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry.

Responsibilities

• Achieve and enhance sales targets established by ProgressSoft.
• Prepare and execute a sales plan for Qatar's market which meets ProgressSoft’s 2022-2026 Strategy and Business plan.
• Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders.
• Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements.
• Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence.
• Negotiate proposals and contracts of solutions and recurring maintenance.
• Excessive use of ProgressSoft’s CRM to build and update client profiles.
• Analyze and prepare comparison sheets between ProgressSoft and competitive products.
• Identify new markets and opportunities.
• Develop strong distribution channels with renowned global, regional and local firms.

Requirements

• Proven track record of sales in Qatar, In the banking and financial sector.
• Ability to deal with all levels of staff within an organization.
• Strong negotiation skills with decision makers.
• Excellent command of English language.
• Very good communication, presentation and interpersonal skills.
• Very good understanding of banking and payments systems.
• Organized, focused, ambitious and independent.

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