15 Client Services jobs in Qatar

JOB PURPOSE:

This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned account.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.

The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management with the ability to work across multiple disciplines and functions. He or she will also be very comfortable dealing with technology.

RESPONSIBILITIES:

Maintain primary responsibility for managing the relationship and profitability of assigned customer across countries and geographies.

Responsible for all account management/business development activities for assigned customer

Design and execute strategic/tactical plans to enhance customer and MasterCard profitability

Develop strong working relationships with key influencers at customer end and with MasterCard support teams

Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration

Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value

Responsible for all administrative and operational issues for the target customer set

Manage & develop new and existing products; programs and services, as required

Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy

Recommend market strategy; profit planning; expense, budgets; etc

EXPERIENCE:

10-15 years experience in Business Development/ Account/product management.

Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.

Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.

Skills:

Self driven, organized and pro-active

Entrepreneurial and commercially focused

Strong impact and influencing, negotiation skills

Strong relationship, communication, presentation and marketing skills;

Work well in a small team leveraging colleagues' skills

EDUCATION:

Bachelor's degree required, advanced degree preferred.

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Account Management - Kuwait

Major Accountabilities
JOB PURPOSE:

This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned account.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.

The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management with the ability to work across multiple disciplines and functions. He or she will also be very comfortable dealing with technology.

Maintain primary responsibility for managing the relationship and profitability of assigned customer across countries and geographies.

Responsible for all account management/business development activities for assigned customer

Design and execute strategic/tactical plans to enhance customer and MasterCard profitability

Develop strong working relationships with key influencers at customer end and with MasterCard support teams

Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration

Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value

Responsible for all administrative and operational issues for the target customer set

Manage & develop new and existing products; programs and services, as required

Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy

Recommend market strategy; profit planning; expense, budgets; etc

Experience
10-15 years experience in Business Development/ Account/product management.

Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.

Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.

Skills
Self driven, organized and pro-active

Entrepreneurial and commercially focused

Strong impact and influencing, negotiation skills

Strong relationship, communication, presentation and marketing skills;

Work well in a small team leveraging colleagues' skills

Education
Bachelor's degree required, advanced degree preferred.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.

He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description
What impact you'll make

• Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
• Provide clear articulation and prioritization of customer issues
• Perform detailed troubleshooting and data analysis
• Interface with all stakeholders to ensure completion of customer issues
• Full ownership on customer cases from inception to resolution.
• Repair cases management when work is executed by internal or external stakeholder.

What You'll Do

• Bachelor's degree in electrical engineering and required technical experience of minimum 5 years in M&D.
• Full understanding of Dissolved Gas Analysis principles
• Fluent in English and preferably one other region-specific language.
• Experience in troubleshooting electrical, electronic, and mechanical systems.
• Exceptional interpersonal and written/verbal communication skills
• Must be able to wear all required personal protective equipment as required.
• Competency with MS Office
• Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What Will Make You Stand Out

• Experience with root cause analysis methodologies
• Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
• Available to travel minimum 30% of the time
• Driving license for car.

* *Additional Information*
*Relocation Assistance Provided:
Yes

Join our dynamic team and assist clients in trading on the US Stock Market

What We Offer:

• Comprehensive Training: 2-week hands-on training with a demo account.
• Attractive Salary & Benefits: Competitive pay and perks.
• Flexible Work Setup: Start remotely, transition to office work.

Who Can Apply:

• Male or female, fresher or experienced – everyone is welcome
• No age or nationality restrictions.

Skills We Value:

• Enthusiasm to learn and grow in the financial markets.
• Strong communication and client support skills.

Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading

Job Type: Full-time

Pay: QAR5, QAR8,000.00 per month

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)

-Immediate availability to join

-Minimum 2-3 years' experience in a similar customer service role

-Experienced Call Center Agent / Customer Support Agent

-Minimum College Graduate or equivalent diploma

-Strong verbal and written communication skills in both Arabic & English

-Excellent problem-solving skills and attention to detail

-Strong organizational and time management abilities

-Multilingual abilities are an advantage

-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month

We are seeking an experienced and bilingual
Customer Support Representative
to join our team. The successful candidate will be responsible for delivering exceptional customer service by handling inquiries via phone, email, and chat. This role requires a detail-oriented individual who can provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex or unresolved cases to appropriate departments when necessary.
• Maintain detailed and accurate customer interaction records in the system.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Adhere to customer service procedures and guidelines to ensure consistent service quality.
• Collaborate with other departments to improve customer experience and resolve service issues.

Qualifications and Requirements:

• Minimum
  3 years of experience
  in a customer support or customer relations role.
• Fluent in both Arabic and English
  (bilingual proficiency required).
• Excellent
  verbal and written communication skills
  .
• Strong
  problem-solving skills
  and high
  attention to detail
  .
• Multilingual abilities
  are an asset.
• Strong
  organizational and time management skills
  .
• Familiarity with customer service methods, tools, and procedures.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Attributes:

• A proactive and empathetic approach to customer service.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• A positive attitude and a team-oriented mindset.

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.

Role Overview:

As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.
• Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.
• Product Knowledge: Develop and maintain a deep understanding of the company's products and services to provide accurate, effective support.
• Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.
• Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.
• Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.
• Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.

Education & Experience:

• Bachelor's degree in Business or a related field (preferred).
• Prior experience in a customer support or service role (3-5 years preferred).
• Experience in F&B industry is preferred.

Skills:

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Technical Proficiency in using CRM software and basic office applications.
• Fluency in Arabic and English language.
• Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.
• Passion for delivering exceptional customer service and helping others.
• Experienced in handling customer interactions via phone calls and chat support.

Personal Attributes:

• Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.
• Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.
• Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.
• Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.
• Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.
• Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.
• Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.
• Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.

What Success Looks Like:

Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:

Customer Satisfaction:

• Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.
• High customer retention rates due to excellent support and relationship-building.

Efficiency in Handling Inquiries:

• Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.
• Effectively managing a high volume of inquiries while maintaining a positive customer experience.

Problem-Solving and Resolution:

• Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.
• Effectively addressing recurring problems and identifying opportunities to prevent future issues.

Collaboration and Communication:

• Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.
• Maintaining clear, professional, and transparent communication with both customers and colleagues.

Product Knowledge Mastery:

• Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.
• Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.

Achievement of Key Performance Metrics:

• Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.

What we offer:

• Competitive Package.
• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and inclusive team environment.
• Access to product training, and industry insights.

Job Types: Full-time, Permanent

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.

Role Overview:

As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand's commitment to excellence and empathy.

Key Responsibilities:

• Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals.
• Develop and implement customer support strategies aligned with Dieture's mission and values.
• Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement.
• Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience.
• Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability.
• Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution.
• Recruit, train, and onboard new support team members.
• Foster a culture of continuous improvement, feedback, and customer-centricity within the team.

Requirements:

• Bachelor's degree in Business, Communications, or a related field; relevant certifications are a plus.
• 5+ years of experience in customer support or service roles, with at least 2 years in a team management position.
• Proven leadership skills with experience managing remote or hybrid teams.
• Strong analytical skills with the ability to use customer data to drive decisions.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficient with CRM software and customer support tools (e.g., Freshdesk).
• Passion for health, wellness, and customer advocacy is highly desirable.
• Fluency in Arabic and English language.

Diversity and Inclusion:

At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.

Job Types: Full-time, Permanent

Company Description

INBOX LOGISTICS COMPANY has launched to meet the growing demands in the warehousing, E-commerce, and retail industries. We support SME companies and individual sectors by providing comprehensive warehousing and order fulfillment services. Our aim is to enable businesses to accelerate growth and focus on customer satisfaction. We fill a distinct gap by offering every business the edge needed to compete in a fast-evolving industry.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Doha, Qatar. The Customer Support Specialist will handle day-to-day tasks such as resolving customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high levels of customer service. The role will require interacting with customers through various communication channels and addressing their concerns efficiently.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal and Communication skills
• Technical Support and Analytical skills
• Problem-solving abilities
• Ability to work effectively in a team-oriented environment
• Relevant experience in customer service or a related field
• Proficiency in using customer relationship management (CRM) software
• Fluency in multiple