82 Client Services jobs in Qatar
Client Services Lead
Posted 9 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Job Overview
Job Title: Client Services Lead
Location: Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
- Supervising daily operations of the helpdesk/client systems team
- Conflict management
- Assigning tasks and priorities among the team
- Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
- Provide system support to clients operating on the network/domain;
- Configure client level software, modify software configuration, and perform basic configuration management functions;
- Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
- Install equipment IAW AFCENT and SPIN-C directives;
- Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
- Periodically review the organization's needs for computer resources and validate computer equipment requirements;
- Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
- Implement client workstation software patches, security fixes, and service releases according to local instructions
- Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
- Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
- Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
- Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
- Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
- Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
- Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
- Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
- Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
- Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
- When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
- Prepare assets for and assist with asset final destruction and disposal;
- Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
- Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
- Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
- Brief leadership
- Global travel up to 10%
- Other duties as required
- Active, in-scope US Government issued Secret clearance with eligibility.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
- 3 years of experience managing a team of at least 5 personnel
- Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
- Providing support for operating systems(Windows, macOS, Linux) and common software applications
- Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
- Assisting end-users with systme logins, password resets and account management.
- Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: .
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at Trace Systems Inc. by 2x
Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Client Services Lead
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Job Overview
Job Title: Client Services Lead
Location: Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
- Supervising daily operations of the helpdesk/client systems team
- Conflict management
- Assigning tasks and priorities among the team
- Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
- Provide system support to clients operating on the network/domain;
- Configure client level software, modify software configuration, and perform basic configuration management functions;
- Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
- Install equipment IAW AFCENT and SPIN-C directives;
- Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
- Periodically review the organization's needs for computer resources and validate computer equipment requirements;
- Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
- Implement client workstation software patches, security fixes, and service releases according to local instructions
- Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
- Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
- Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
- Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
- Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
- Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
- Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
- Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
- Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
- Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
- When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
- Prepare assets for and assist with asset final destruction and disposal;
- Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
- Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
- Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
- Brief leadership
- Global travel up to 10%
- Other duties as required
- Active, in-scope US Government issued Secret clearance with eligibility.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
- 3 years of experience managing a team of at least 5 personnel
- Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
- Providing support for operating systems(Windows, macOS, Linux) and common software applications
- Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
- Assisting end-users with systme logins, password resets and account management.
- Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at Trace Systems Inc. by 2x
Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Services Lead
Posted 10 days ago
Job Viewed
Job Description
Job Title:
Client Services Lead
Location:
Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required
Minimum Qualifications
Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
General Experience
3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.
Education
Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply:
We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)
Barbershop Assistant (Beauty Therapy and Reception)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Client services lead
Posted today
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Job Description
Client Services Executive (Qatar)
Posted 17 days ago
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Client Services Executive (Qatar)
Posted 19 days ago
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Job Description
Requirements
Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
Benefits
Annual leave (30 days) Annual ticket to country of origin
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Client services executive (qatar)
Posted today
Job Viewed
Job Description
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
Assist the other departments in investigating and resolving transaction related queries.
Identify ways of improving client service and recommend them to the Team Leader / General Manager.
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
Interact with Customers and assist them for resolving their respective queries.
Assisting other departments to get responses from Correspondent Banks for their respective tasks.
Utilizing software, databases, and tools appropriately
Must be a graduate as a minimum.
Minimum two year’s customer service experience within a service industry.
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
- Annual leave (30 days)
- Annual ticket to country of origin#J-18808-Ljbffr
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Client services executive (qatar)
Posted today
Job Viewed
Job Description
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received
Assist the other departments in investigating and resolving transaction related queries
Identify ways of improving client service and recommend them to the Team Leader / General Manager
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments
Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury
Interact with Customers and assist them for resolving their respective queries
Assisting other departments to get responses from Correspondent Banks for their respective tasks
Utilizing software, databases, and tools appropriatelyRequirementsMust be a graduate as a minimum
Minimum two year's customer service experience within a service industry
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantageBenefitsAnnual leave (30 days)
Annual ticket to country of origin#J-18808-Ljbffr
Customer Support Executive
Posted today
Job Viewed
Job Description
- Must have Minimum 2 years of similar role experience
- Experience in logistics/shipping in mandatory
- Contract period: 3 Months
- Working Hours
- 8 hours/ 6 days a week
- Salary package
- 3500 (full package)
- Work Location: Doha
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: QAR3,500.00 per month
COVID-19 considerations:
Application Question(s):
- do you have experience in logisitics/shipping?
- Are you immediately available to join?
**Experience**:
- similar role: 3 years (preferred)
License/Certification:
- QID (required)
Female Admin & Customer Support
Posted today
Job Viewed
Job Description
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- Excellent written and spoken English communication skills; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Job Types**: Full-time, Permanent, Contract, New Grad / Entry-Level
**Salary**: To be discussed upon interview
**Job Types**: Full-time, Permanent
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- fluent English (required)