101 Concierge Services jobs in Qatar

Front Desk Supervisor

Doha, Doha RAFFLES

Posted 11 days ago

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Job Description

  • Ready to undertake all roles including the night shifts of the Front Office Team
  • Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
  • Maintains communication channels with all departments of the hotel
  • Ensure adherence of arrival/departure service sequence
  • Enforces PMS system etiquette and accuracy of administrative duties
  • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
  • Maintain cashier float and ensure accurate daily report of all money received
  • Assists other hotel department functions when the need arises
  • Champions and completes daily shift s bookkeeping of Front Office Team
  • Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
  • Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
  • Assist to set out KPIs and deliverables for the year with the Director of Front Office
  • Assist the Director of Front Office to appraise the team at the end of year
  • Training and coordination with supporting departments
  • Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests.
  • Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
  • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Executes the annual upsell strategy and achieves all goals as set by management
  • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
  • Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications

Qualifications:

  • Possesses strong interpersonal skills and ability to communicate in second language
  • Manages all guests/team members needs with equal drive
  • Carries an eye for detail and an approachable demeanor for all guests and team members
  • Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
  • Self-driven approach to carry out assigned responsibilities
  • Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act
  • Possesses good computer and property management system knowledge
  • High level of integrity, enthusiasm, dedication for continuous improvement
  • Embraces change and open-minded in a dynamic work environment
  • Has an understanding of the middle eastern clientele and culture
  • Has an understanding of key stakeholders in the luxury travel space

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Front Desk Receptionist

Al Rayyan, Al Rayyan Abroad Work

Posted today

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Job Description

Front Desk Receptionist vacancy in Al-Rayyan Qatar

We are seeking a highly skilled and professional Front Desk Receptionist to join our team in Al-Rayyan, Qatar. The successful candidate will provide excellent customer service and maintain a positive, welcoming atmosphere in our office.

Key Responsibilities:
  1. Greet and welcome clients and visitors in a friendly and professional manner
  2. Answer phone calls and direct them appropriately
  3. Respond to emails and messages promptly
  4. Schedule appointments and maintain calendars
  5. Keep the reception area clean and organized
  6. Assist with administrative tasks such as filing, data entry, and ordering supplies
  7. Manage incoming and outgoing mail and packages
  8. Ensure visitors follow security procedures
Requirements:
  • High school diploma or equivalent; additional education or certification is a plus
  • Experience as a receptionist or in customer service preferred
  • Fluent in English; proficiency in Arabic is a plus
  • Excellent communication skills
  • Strong organizational skills and ability to prioritize
  • Friendly, professional demeanor and customer service skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite

We welcome applicants from all nationalities, with a preference for Africans or Egyptians fluent in English. If you meet the requirements and seek an opportunity to work with diverse professionals, we encourage you to apply.

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Front Desk Agent

Doha, Doha Rayhaan Hotels & Resorts

Posted 1 day ago

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Job Description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork #J-18808-Ljbffr
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Front Desk Agent

InterContinental Hotels Group

Posted 4 days ago

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Job Description

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.


Your day-to-day:


As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.


• Check guests in, issue room keys, and provide information on hotel services and room location|


• Ensure required identification is taken from guests at check-in in line with local legislative requirements|


• Answer phones in a prompt and courteous manner|


• Up-sell rooms where possible to maximize hotel revenue|


• Answer, record, and process all guest calls, messages, requests, questions, or concerns|


• Record guest preferences in the system|


• Check guests out, including resolving any late or disputed charges|


• Accurately process all cash and credit card transactions using established procedures|


• Issue, control, and release guest safe deposit boxes in line with hotel procedures|


• Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|


•Take action to solve guest problems/complaints using appropriate service recovery guidelines|


• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|


• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.


What we need from you


·Minimum education of Bachelor's degree in Hotel Management or relevant degree. ·


·Minimum of 2-3years of Reception or Guest Service experience in 5* hotel


·Have good English communication skills both in written and spoken


·Pleasant personality with good communication and interpersonal skills


·Strong interpersonal and problem-solving abilities are essential.


·Prior experience working with Opera or a related system


What you can expect from us:


We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing



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Front Desk Agent

Doha, Doha IHG Hotels & Resorts

Posted 6 days ago

Job Viewed

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Job Description

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

  • Check guests in, issue room keys, and provide information on hotel services and room location|
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements|
  • Answer phones in a prompt and courteous manner|
  • Up-sell rooms where possible to maximize hotel revenue|
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns|
  • Record guest preferences in the system|
  • Check guests out, including resolving any late or disputed charges|
  • Accurately process all cash and credit card transactions using established procedures|
  • Issue, control, and release guest safe deposit boxes in line with hotel procedures|
  • Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines|
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What We Need From You

  • Minimum education of Bachelor's degree in Hotel Management or relevant degree.
  • Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills
  • Strong interpersonal and problem-solving abilities are essential.
  • Prior experience working with Opera or a related system

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front Desk Agent

Doha, Doha InterContinental Hotels Group

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services and room location|

• Ensure required identification is taken from guests at check-in in line with local legislative requirements|

• Answer phones in a prompt and courteous manner|

• Up-sell rooms where possible to maximize hotel revenue|

• Answer, record, and process all guest calls, messages, requests, questions, or concerns|

• Record guest preferences in the system|

• Check guests out, including resolving any late or disputed charges|

• Accurately process all cash and credit card transactions using established procedures|

• Issue, control, and release guest safe deposit boxes in line with hotel procedures|

• Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|

•Take action to solve guest problems/complaints using appropriate service recovery guidelines|

• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

·Minimum education of Bachelor's degree in Hotel Management or relevant degree. ·

·Minimum of 2-3years of Reception or Guest Service experience in 5* hotel

·Have good English communication skills both in written and spoken

·Pleasant personality with good communication and interpersonal skills

·Strong interpersonal and problem-solving abilities are essential.

·Prior experience working with Opera or a related system

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front Desk Receptionist

Al Rayyan, Al Rayyan Abroad Work

Posted 7 days ago

Job Viewed

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Job Description

Front Desk Receptionist vacancy in Al-Rayyan Qatar

Front Desk Receptionist - Al-Rayyan, Qatar (Egyptian Nationals Only)


We are searching for a friendly and efficient Front Desk Receptionist to join our team in Al-Rayyan, Qatar. As the first point of contact for our company, we need someone who is professional, organized, and can provide exceptional customer service to our clients.

Responsibilities:
- Greet and welcome clients as they enter the office
- Answer phone calls and direct them to the appropriate departments or take messages
- Schedule appointments and maintain the office calendar
- Handle incoming and outgoing mail and packages
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and organizing documents
- Monitor inventory of office supplies and place orders when necessary

Requirements:
- Egyptian national living in Qatar with valid residence permit/visa
- High school diploma or equivalent; additional certification in Office Administration is a plus
- Proven work experience as a receptionist or in a similar role
- Excellent communication skills in English, both written and verbal. Knowledge of Arabic is preferred.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently with minimal supervision

Salary:
We offer a competitive salary of 900$ per month for this position.

If you meet the above requirements and are interested in joining our team as a Front Desk Receptionist, please apply with your updated CV. We will only consider applications from Egyptian nationals living in Qatar. Thank you for your interest in this position.

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Front Desk Receptionist

Al Rayyan, Al Rayyan Abroad Work

Posted 7 days ago

Job Viewed

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Job Description

Front Desk Receptionist vacancy in Al-Rayyan Qatar

Receptionist - Al-Rayyan, Qatar (Indian Nationals Preferred)


We are a reputable company in Al-Rayyan, Qatar seeking an experienced Receptionist to join our team. As a Receptionist, you will be the first point of contact for our company, providing excellent customer service and administrative support to ensure smooth operations.

Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person or via phone/email
- Receive, sort and distribute daily mail/deliveries
- Ensure reception area is tidy and presentable
- Maintain office security by following safety procedures and controlling access via the reception desk
- Order office supplies and keep inventory of stock
- Update calendars and schedule meetings/appointments
- Perform other clerical/administrative tasks as needed

Requirements:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Hands-on experience with office equipment (e.g. fax machines, printers)
- Professional attitude with excellent communication abilities (verbal and written)
- Ability to multitask and prioritize daily workload in a fast-paced environment
- High school diploma; additional certification in Office Management is a plus
- Indian nationality preferred

Benefits:
We offer a competitive salary of 1400$ per month along with other benefits such as medical insurance, annual leave, and training opportunities.

If you have excellent organizational skills and a pleasant personality with a customer-oriented approach, we would like to meet you! Apply now to be part of our dynamic team.

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Front Desk Receptionist

Al Rayyan, Al Rayyan JobLeader

Posted 9 days ago

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Job Description

Front Desk Receptionist vacancy in Al-Rayyan Qatar

Front Desk Receptionist - Indian Nationals


We are in need of a Front Desk Receptionist to join our team in Al-Rayyan. The ideal candidate will be an Indian national with excellent communication skills in English and preferably Arabic. As a Front Desk Receptionist, you will be responsible for greeting and assisting guests, answering and directing phone calls, managing reservations and check-ins, and providing general administrative support to the team.

Key Responsibilities:
- Greet guests in a friendly and professional manner
- Answer incoming calls and route them to the appropriate department
- Manage reservations and check-ins accurately and efficiently
- Provide information about our services, facilities, and promotions to guests
- Handle guest complaints or concerns with patience and empathy
- Maintain cleanliness and organization at the front desk area
- Perform basic administrative tasks such as data entry, filing, and inventory management
- Collaborate with other departments to ensure smooth operations

Requirements:
- Indian nationality
- High school diploma or equivalent education required; additional certification in hospitality or related field is a plus
- Minimum of 1 year experience in a similar role, preferably in the hospitality industry
- Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
- Strong customer service skills with the ability to handle difficult situations calmly
- Proficient computer skills including MS Office applications (Word, Excel)
- Attention to detail and ability to multitask effectively

We offer a competitive salary of 1500$ per month along with other benefits such as medical insurance, annual leave, and staff discounts. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Please apply with your updated CV today!

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MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

17-06-2025

We need workers in our home and office, kindly text me if you’re interested to joining

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Front Desk Receptionist

Al Rayyan, Al Rayyan PPOAR

Posted 9 days ago

Job Viewed

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Job Description

Front Desk Receptionist vacancy in Al-Rayyan Qatar

Front Desk Receptionist - Al-Rayyan, Qatar (Pakistani Nationals Preferred)



We are currently hiring a professional Front Desk Receptionist to join our team in Al-Rayyan, Qatar. As the first point of contact for our company, you will be responsible for providing exceptional customer service to all visitors and guests.

Key Responsibilities:
- Greet and welcome visitors in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Respond to emails and inquiries in a timely manner
- Maintain a clean and organized reception area
- Schedule appointments and manage conference room reservations
- Receive and sort mail and packages
- Assist with administrative tasks such as data entry, filing, and photocopying

Requirements:
- Fluency in English is a must
- Previous experience as a receptionist or in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work well under pressure in a fast-paced environment

We offer a competitive salary of 1200$ per month along with other benefits. This is an excellent opportunity for someone who is looking to kickstart their career as a Front Desk Receptionist. If you have a positive attitude, outstanding customer service skills, and can work well independently as well as part of a team, we would love to hear from you.

Note: This job posting is open to Pakistani nationals who are fluent in English. Please apply only if you meet the above requirements. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Join our team today and embark on an exciting career journey!

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Front Desk Receptionist Jobs in Al-Rayyan:

The most in-demand professions in Al-Rayyan:

MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

17-06-2025

We need workers in our home and office, kindly text me if you’re interested to joining

Users also frequently search in these cities:

More professions from the category Restaurants - Cafes - Hotels:

Subscribe to our telegram channel @layboard_in

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