5 Content Management jobs in Qatar
Customer Experience - Content Management Specialist
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role:
We are currently recruiting for Content Management Specialist for Customer Contact Centre in Doha.
As a Content Management Specialist, your primary responsibility is to manage and update Contact Centre Knowledge Management system and encourage correct and widespread usage of the knowledge base. Support all of Contact Centre operations by maximizing the utilization of knowledge base along with building Speech and Text Analytics strategy and framework.
Specific responsibilities for the role includes:
- Define the knowledge management strategy for Contact Centre knowledge base and maintain high quality, up-to-date, and searchable content for contact centre audiences of varying skill level
- Responsible for maximizing the utilization of the Speech and Text Analytics solution to drive quantifiable improvements to customer experience, a deeper insight of KPI performance and trends and improved performance in servicing customers and agent experience.
- Produce reports on KM topics and share insights
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About you:
To be successful in the role, you must have the following qualification and skills:
- Bachelor’s Degree or Equivalent, with minimum 5 years of Contact Centre Experience
- It’s essential to have experience in large Scale organizational
- Experience in working with a multi-site operations
- Have worked in a Vendor managed operations
- Excellent written and spoken English
- Management and Leadership skills
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply**:
We are currently recruiting for Content Management Specialist for Customer Contact Centre in Doha.
As a Content Management Specialist, your primary responsibility is to manage and update Contact Centre Knowledge Management system and encourage correct and widespread usage of the knowledge base. Support all of Contact Centre operations by maximizing the utilization of knowledge base along with building Speech and Text Analytics strategy and framework.
Specific responsibilities for the role includes:
- Define the knowledge management strategy for Contact Centre knowledge base and maintain high quality, up-to-date, and searchable content for contact centre audiences of varying skill level
- Responsible for maximizing the utilization of the Speech and Text Analytics solution to drive quantifiable improvements to customer experience, a deeper insight of KPI performance and trends and improved performance in servicing customers and agent experience.
- Produce reports on KM topics and share insights
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About you:
To be successful in the role, you must have the following qualification and skills:
- Bachelor’s Degree or Equivalent, with minimum 5 years of Contact Centre Experience
- It’s essential to have experience in large Scale organizational
- Experience in working with a multi-site operations
- Have worked in a Vendor managed operations
- Excellent written and spoken English
- Management and Leadership skills
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply**:
This advertiser has chosen not to accept applicants from your region.
0
Officer Internet Content Management (Opportunity
Doha, Doha
Qatar National Bank
Posted today
Job Viewed
Job Description
Role Summary
The incumbent will be responsible for content creation, design development and implementation, and on-line partnership building.The incumbent is also responsible for maintaining a consistent brand look and feel throughout all web properties.
Role Description
Assist in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the External Communications Department and assist in monitoring their achievement on a periodic basis
Provide input in related budgets to facilitate the delivery and execution of the communications budget and strategy.
Support in building and maintaining strong and effective communication flow with all departments to achieve the Group’s goals/ objectives.
Assist in maintaining regular contact with Business Heads, Managers and Leaders to ensure full integration and congruence objectives with Business goals and objectives.
Implement the departmental policies and procedures which will set out the principles, methodology and techniques to establish effective presence in internet.
Create, develop and manage content for organization’s web presence (requires working with content management software)
Responsible for ensuring that graphics, logos, illustrations and electronic communications adhere to QNB branding policy and quality standards.
Analyze business and user requirements and make recommendations regarding the design.
Prepare textual content for websites (including feature articles, advertising copy, database content, links, FAQs, etc.).
Working with a cross-departmental team, maintain and develop the master content calendar for all web properties.
Locate and select appropriate, existing multimedia content, including still images, animations, music and video.
Work with the other members of the Internet team to ensure the integrity of the information provided on all web pages.
Knowledge of HTML, Quark, Adobe and Database management as well as web-page and design such as Photoshop and Illustrator.
Actively participate in meetings which aim to assess individual as well as the department’s overall performance.
**Qualifications**:
Bachelor’s degree in Information Technology or Web Design / Multimedia.
Minimum of 3 years experience in content Management and Web Design.
The incumbent will be responsible for content creation, design development and implementation, and on-line partnership building.The incumbent is also responsible for maintaining a consistent brand look and feel throughout all web properties.
Role Description
Assist in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the External Communications Department and assist in monitoring their achievement on a periodic basis
Provide input in related budgets to facilitate the delivery and execution of the communications budget and strategy.
Support in building and maintaining strong and effective communication flow with all departments to achieve the Group’s goals/ objectives.
Assist in maintaining regular contact with Business Heads, Managers and Leaders to ensure full integration and congruence objectives with Business goals and objectives.
Implement the departmental policies and procedures which will set out the principles, methodology and techniques to establish effective presence in internet.
Create, develop and manage content for organization’s web presence (requires working with content management software)
Responsible for ensuring that graphics, logos, illustrations and electronic communications adhere to QNB branding policy and quality standards.
Analyze business and user requirements and make recommendations regarding the design.
Prepare textual content for websites (including feature articles, advertising copy, database content, links, FAQs, etc.).
Working with a cross-departmental team, maintain and develop the master content calendar for all web properties.
Locate and select appropriate, existing multimedia content, including still images, animations, music and video.
Work with the other members of the Internet team to ensure the integrity of the information provided on all web pages.
Knowledge of HTML, Quark, Adobe and Database management as well as web-page and design such as Photoshop and Illustrator.
Actively participate in meetings which aim to assess individual as well as the department’s overall performance.
**Qualifications**:
Bachelor’s degree in Information Technology or Web Design / Multimedia.
Minimum of 3 years experience in content Management and Web Design.
This advertiser has chosen not to accept applicants from your region.
1
Digital Content Specialist
Doha, Doha
Qatar Airways Group
Posted 2 days ago
Job Viewed
Job Description
We are pleased to announce an exciting opportunity to join our expanding Digital Enablement team as a Digital Content Specialist.
In this role, you will be developing high quality copy for the Qatar Airways website and digital channels, contributing to the overall Qatar Airways online experience and customer journey.
You will ensure all content on our website is compliant with the brand tone of voice and adheres to the company's communication strategy and writing guidelines.
As part of your daily responsibilities, you will also:
- Contribute to the creation of digital content for Qatar Airways' direct channels (website and mobile app), as well as other digital media including landing pages, emails, social media copy, push notifications, search ads, content pages, etc., in order to enhance the online experience for our customers.
- Collaborate and provide support to the product development teams by creating content for all online digital customer journeys including the online booking flow, manage booking section, add-on flows and pages, online check-in flow, loyalty programme pages and all other transactional pages on the website.
- Oversee quality assurance by creating, editing and checking written content, ensuring clarity and compliance with brand and company communication guidelines.
- Create content for campaigns while personalising the copy according to the channel and audience, and ensuring the relevance of the content on visuals.
- Collaborate with the UX and Design team on various projects to develop innovative and creative content to be hosted on the website and other channels.
- Create content for targeted experiences, such as subscribers and loyalty programme members, on the website to give customers a personalised experience.
- Create and review long form content hosted on the website, including SEO articles and destination pages, to promote traffic to the Qatar Airways worldwide.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
QualificationsAbout You
- We are looking for a professional with the following skills and experience:
- High School Diploma or Equivalent with a minimum of 5 years of job-related experience OR Bachelor’s Degree or Equivalent with a minimum of 4 years of job-related experience.
- Excellent command of the English language.
- Core understanding of the E-commerce digital environment and customer touchpoints.
- Experience working with social media, website content and UX /product copywriting.
Preferred qualifications
- Degree in Marketing, Communication, or Arts (English Language).
- Professional qualifications in Advertising/Copywriting and Creative writing.
- Experience as a copywriter or content creator for various media, blogs, online sales channels or advertising agencies.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Digital Content Specialist
Doha, Doha
Qatar Airways Group
Posted 3 days ago
Job Viewed
Job Description
We are pleased to announce an exciting opportunity to join our expanding Digital Enablement team as a Digital Content Specialist. In this role, you will be developing high quality copy for the Qatar Airways website and digital channels, contributing to the overall Qatar Airways online experience and customer journey. You will ensure all content on our website is compliant with the brand tone of voice and adheres to the company's communication strategy and writing guidelines. As part of your daily responsibilities, you will also: Contribute to the creation of digital content for Qatar Airways' direct channels (website and mobile app), as well as other digital media including landing pages, emails, social media copy, push notifications, search ads, content pages, etc., in order to enhance the online experience for our customers. Collaborate and provide support to the product development teams by creating content for all online digital customer journeys including the online booking flow, manage booking section, add-on flows and pages, online check-in flow, loyalty programme pages and all other transactional pages on the website. Oversee quality assurance by creating, editing and checking written content, ensuring clarity and compliance with brand and company communication guidelines. Create content for campaigns while personalising the copy according to the channel and audience, and ensuring the relevance of the content on visuals. Collaborate with the UX and Design team on various projects to develop innovative and creative content to be hosted on the website and other channels. Create content for targeted experiences, such as subscribers and loyalty programme members, on the website to give customers a personalised experience. Create and review long form content hosted on the website, including SEO articles and destination pages, to promote traffic to the Qatar Airways worldwide. Be part of an extraordinary story Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. Qualifications
About You We are looking for a professional with the following skills and experience: High School Diploma or Equivalent with a minimum of 5 years of job-related experience
OR
Bachelor’s Degree or Equivalent with a minimum of 4 years of job-related experience. Excellent command of the English language. Core understanding of the E-commerce digital environment and customer touchpoints. Experience working with social media, website content and UX /product copywriting. Preferred qualifications Degree in Marketing, Communication, or Arts (English Language). Professional qualifications in Advertising/Copywriting and Creative writing. Experience as a copywriter or content creator for various media, blogs, online sales channels or advertising agencies. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. Application Guidelines If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
#J-18808-Ljbffr
About You We are looking for a professional with the following skills and experience: High School Diploma or Equivalent with a minimum of 5 years of job-related experience
OR
Bachelor’s Degree or Equivalent with a minimum of 4 years of job-related experience. Excellent command of the English language. Core understanding of the E-commerce digital environment and customer touchpoints. Experience working with social media, website content and UX /product copywriting. Preferred qualifications Degree in Marketing, Communication, or Arts (English Language). Professional qualifications in Advertising/Copywriting and Creative writing. Experience as a copywriter or content creator for various media, blogs, online sales channels or advertising agencies. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. Application Guidelines If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Digital Content Specialist (Arabic Translator)
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role
Other duties would include:
- Collaborate and provide support to the product development teams on projects by creating content for all online digital touchpoints including but not limited to the online booking flow, online check in, flight status, manage booking, profiles and all other transactional pages on the website.
- Quality assurance of content produced which includes proof-reading and checking written as well as other forms of content for clarity and to ensure compliance with brand communication guidelines.
- Create content for campaigns while personalizing the copy according to the channel & audience using the best practices and guidelines for each specific online channel which adhering to character limitations and ensuring the relevance of the content once used on visuals.
- Create an editorial calendar of content and campaign content to be developed each month.
- Collaborate with the Design team to develop innovative and creative campaigns and content ideas that are share-worthy and can be hosted on the website as well as promoted on a multitude of E -marketing channels. Create content for targeted experiences on the website to give customers a personalized experience. Create or review destination content hosted on the website to promote Qatar Airways' destinations worldwide. This will include content that is destination based as well as content that is generic to the type of destination (beaches/outdoor) or on a regional basis.
- Enhance the off-the-shelf campaign library by adding more content and copy that is themed around seasons/occasions/trends and customer interests to enhance the 'ready for use' library that is available to stations for a quick time to market.
- Create and maintain the FAQ database of questions and answers.
- Create documentation on the guidelines and the Do's and Don'ts for web content.
- Perform other department duties related to his/her position as directed b the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
About You
We are looking for a passionate and experienced professional to join the Digital Enablement Team.
Minimum qualification of bachelor’s degree or equivalent is essential.
- Bachelors Degree or Equivalent with Minimum 4 years of job-related experience
- Professional qualifications in Advertising/Copywriting and Creative writing.
- Experience as a copywriter or writer creating content for various media, blogs, online sales channels or advertising agency.
- Proven track record (Portfolio) of producing high-quality content.
- Command of English language.
- Demonstrate a high level of communication skills.
- Demonstrated ability to stay current with technology trends.
- Ability to communicate and work towards delivering project deadlines.
- Demonstrate core understanding of the Ecommerce and digital environment and customer touchpoints is a must.
- Understanding of social media and considerations.
- Command of Classical Arabic is a plus.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
Other duties would include:
- Collaborate and provide support to the product development teams on projects by creating content for all online digital touchpoints including but not limited to the online booking flow, online check in, flight status, manage booking, profiles and all other transactional pages on the website.
- Quality assurance of content produced which includes proof-reading and checking written as well as other forms of content for clarity and to ensure compliance with brand communication guidelines.
- Create content for campaigns while personalizing the copy according to the channel & audience using the best practices and guidelines for each specific online channel which adhering to character limitations and ensuring the relevance of the content once used on visuals.
- Create an editorial calendar of content and campaign content to be developed each month.
- Collaborate with the Design team to develop innovative and creative campaigns and content ideas that are share-worthy and can be hosted on the website as well as promoted on a multitude of E -marketing channels. Create content for targeted experiences on the website to give customers a personalized experience. Create or review destination content hosted on the website to promote Qatar Airways' destinations worldwide. This will include content that is destination based as well as content that is generic to the type of destination (beaches/outdoor) or on a regional basis.
- Enhance the off-the-shelf campaign library by adding more content and copy that is themed around seasons/occasions/trends and customer interests to enhance the 'ready for use' library that is available to stations for a quick time to market.
- Create and maintain the FAQ database of questions and answers.
- Create documentation on the guidelines and the Do's and Don'ts for web content.
- Perform other department duties related to his/her position as directed b the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
About You
We are looking for a passionate and experienced professional to join the Digital Enablement Team.
Minimum qualification of bachelor’s degree or equivalent is essential.
- Bachelors Degree or Equivalent with Minimum 4 years of job-related experience
- Professional qualifications in Advertising/Copywriting and Creative writing.
- Experience as a copywriter or writer creating content for various media, blogs, online sales channels or advertising agency.
- Proven track record (Portfolio) of producing high-quality content.
- Command of English language.
- Demonstrate a high level of communication skills.
- Demonstrated ability to stay current with technology trends.
- Ability to communicate and work towards delivering project deadlines.
- Demonstrate core understanding of the Ecommerce and digital environment and customer touchpoints is a must.
- Understanding of social media and considerations.
- Command of Classical Arabic is a plus.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
This advertiser has chosen not to accept applicants from your region.
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