36 Content Quality jobs in Qatar
Customer Experience - Content Management Specialist
Posted today
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We are currently recruiting for Content Management Specialist for Customer Contact Centre in Doha.
As a Content Management Specialist, your primary responsibility is to manage and update Contact Centre Knowledge Management system and encourage correct and widespread usage of the knowledge base. Support all of Contact Centre operations by maximizing the utilization of knowledge base along with building Speech and Text Analytics strategy and framework.
Specific responsibilities for the role includes:
- Define the knowledge management strategy for Contact Centre knowledge base and maintain high quality, up-to-date, and searchable content for contact centre audiences of varying skill level
- Responsible for maximizing the utilization of the Speech and Text Analytics solution to drive quantifiable improvements to customer experience, a deeper insight of KPI performance and trends and improved performance in servicing customers and agent experience.
- Produce reports on KM topics and share insights
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About you:
To be successful in the role, you must have the following qualification and skills:
- Bachelor’s Degree or Equivalent, with minimum 5 years of Contact Centre Experience
- It’s essential to have experience in large Scale organizational
- Experience in working with a multi-site operations
- Have worked in a Vendor managed operations
- Excellent written and spoken English
- Management and Leadership skills
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply**:
Officer Internet Content Management (Opportunity
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The incumbent will be responsible for content creation, design development and implementation, and on-line partnership building.The incumbent is also responsible for maintaining a consistent brand look and feel throughout all web properties.
Role Description
Assist in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the External Communications Department and assist in monitoring their achievement on a periodic basis
Provide input in related budgets to facilitate the delivery and execution of the communications budget and strategy.
Support in building and maintaining strong and effective communication flow with all departments to achieve the Group’s goals/ objectives.
Assist in maintaining regular contact with Business Heads, Managers and Leaders to ensure full integration and congruence objectives with Business goals and objectives.
Implement the departmental policies and procedures which will set out the principles, methodology and techniques to establish effective presence in internet.
Create, develop and manage content for organization’s web presence (requires working with content management software)
Responsible for ensuring that graphics, logos, illustrations and electronic communications adhere to QNB branding policy and quality standards.
Analyze business and user requirements and make recommendations regarding the design.
Prepare textual content for websites (including feature articles, advertising copy, database content, links, FAQs, etc.).
Working with a cross-departmental team, maintain and develop the master content calendar for all web properties.
Locate and select appropriate, existing multimedia content, including still images, animations, music and video.
Work with the other members of the Internet team to ensure the integrity of the information provided on all web pages.
Knowledge of HTML, Quark, Adobe and Database management as well as web-page and design such as Photoshop and Illustrator.
Actively participate in meetings which aim to assess individual as well as the department’s overall performance.
**Qualifications**:
Bachelor’s degree in Information Technology or Web Design / Multimedia.
Minimum of 3 years experience in content Management and Web Design.
Quality Assurance
Posted today
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Educational Qualification: Any degree
Area of expertise: Audit-Quality-Legal Documentation
Other skills: Handling and checking up for food quality, Readiness of documentation, arrived shipments, insurance companies, legal department.
Years of exp: 10 years exp.
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Quality Assurance Auditor
Posted 5 days ago
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Job Description
BAE Systems Strategic Aerospace Services WLL | Full time
- Business Area Name: Typhoon
- Job Type: Full time
- Province: Ash Shamal
- Country: Qatar
- Postal Code: 24001
The Quality Assurance Auditor is responsible to the Quality Assurance Team Leader for assurance of the appropriate regulatory, statutory and business requirements.
The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications.
The post will be established in Qatar at a suitable time to support establishing and managing an Audit Schedule compliant to the Continuing Airworthiness Regulatory Framework.
Core Activity:
- Assuring compliance with appropriate regulations, standards and associated procedures.
- Assisting in the development and continuous maintenance of the integrated audit programme and be responsible for conducting Audits in line with the integrated audit programme.
- Responsibility for compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure.
- Providing support in implementing embedded Assurance management across all aspects of the AM&S business - support managers in understanding the practical applications of regulated material, through effective audit and identification of conformance and non-conformance.
- Promoting a positive assurance culture.
- Providing references to regulations and policies for assistance in resolving problems.
- Conducting audits in line with the integrated audit programme.
- Compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure.
- Whilst the role holder has no leadership responsibility, they may be required to train new team members.
- Effective and credible communicator with strong interpersonal skills.
- Good influencer in persuading the business to address identified non-conformances, carry out the improvement or mitigation actions identified.
- Diplomatic in identifying mitigation actions within the Customer community.
- Recognised as an assurance/lead auditor qualification, complemented with vocational experience acceptable to the approving competent authority.
- Understanding of all appropriate regulatory requirements, including their interaction and application.
- Ability to maintain independence from areas to be audited.
- Ability to support a continuous improvement culture underpinned by appropriate management reporting systems and escalation processes.
- This is a role for an individual who is able to carry out assurance activities with a minimum of supervision. An analytical thinker with strong detail orientation and an understanding of root cause analysis.
- Ability to analyse & interpret data trends and understand the impact potential of cumulative risk.
- Understanding and applying current IT systems used for assurance and Team Management activities.
- Full understanding of Maintenance and Training Regulations.
- Human Factors - Standard Course Specification.
- E&PW Awareness - Standard Course Specification.
- ITAR Awareness - Standard Course Specification.
Quality Assurance Auditor
Posted 11 days ago
Job Viewed
Job Description
The Quality Assurance Auditor is responsible to the Quality Assurance Team Leader for assurance of the appropriate regulatory, statutory and business requirements.
The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications.
The post will be established in Qatar at a suitable time to support establishing and managing an Audit Schedule compliant to the Continuing Airworthiness Regulatory Framework.
Core Activity:
- Assuring compliance with appropriate regulations standards and associated procedures.
- Assisting in the development and continuous maintenance of the integrated audit programme and be responsible for conducting Audits in line with the integrated audit programme.
- Responsibility for compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure.
- Providing support in implementing embedded Assurance management across all aspects of the AM&S business – support managers in understanding the practical applications of regulated material, through effective audit and identification of conformance and non-conformance.
- Promoting a positive assurance culture.
- Providing references to regulations and policies for assistance in resolving problems.
- Conducting audits in line with the integrated audit programme.
- Compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure.
- Whilst the role holder has no leadership responsibility, they may be required to train new team members.
- Effective and credible communicator with strong interpersonal skills.
- Good influencer in persuading the business to address identified non-conformances, carry out the improvement or mitigation actions identified.
- Diplomatic in identifying mitigation actions within the Customer community.
Requirements
- Recognised as an assurance/lead auditor qualification, complimented with vocational experience acceptable to the approving competent authority.
- Understanding of all appropriate regulatory requirements, including their interaction and application.
- Ability to maintain independence from areas to be audited.
- Ability to support a continuous improvement culture underpinned by appropriate management reporting systems and escalation processes.
- This is a role for an individual who is able to carry out assurance activities with a minimum of supervision. An Analytical thinker with strong detail orientation and an understanding of the root cause analysis.
- Ability to analyse & interpret data trends and understand the impact potential of cumulative risk.
- Understanding and applying current IT systems used for assurance and Team Management activities.
- Full understanding of Maintenance and Training Regulations.
- Human Factors – Standard Course Specification
- E&PW Awareness – Standard Course Specification
- ITAR Awareness – Standard Course Specification
- IT Literate
Quality Assurance Auditor
Posted 5 days ago
Job Viewed
Job Description
The Quality Assurance Auditor is responsible to the Quality Assurance Team Leader for assurance of the appropriate regulatory, statutory and business requirements. The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications. The post will be established in Qatar at a suitable time to support establishing and managing an Audit Schedule compliant to the Continuing Airworthiness Regulatory Framework. Core Activity: Assuring compliance with appropriate regulations, standards and associated procedures. Assisting in the development and continuous maintenance of the integrated audit programme and be responsible for conducting Audits in line with the integrated audit programme. Responsibility for compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure. Providing support in implementing embedded Assurance management across all aspects of the AM&S business - support managers in understanding the practical applications of regulated material, through effective audit and identification of conformance and non-conformance. Promoting a positive assurance culture. Providing references to regulations and policies for assistance in resolving problems. Conducting audits in line with the integrated audit programme. Compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure. Whilst the role holder has no leadership responsibility, they may be required to train new team members. Effective and credible communicator with strong interpersonal skills. Good influencer in persuading the business to address identified non-conformances, carry out the improvement or mitigation actions identified. Diplomatic in identifying mitigation actions within the Customer community. Requirements
Recognised as an assurance/lead auditor qualification, complemented with vocational experience acceptable to the approving competent authority. Understanding of all appropriate regulatory requirements, including their interaction and application. Ability to maintain independence from areas to be audited. Ability to support a continuous improvement culture underpinned by appropriate management reporting systems and escalation processes. This is a role for an individual who is able to carry out assurance activities with a minimum of supervision. An analytical thinker with strong detail orientation and an understanding of root cause analysis. Ability to analyse & interpret data trends and understand the impact potential of cumulative risk. Understanding and applying current IT systems used for assurance and Team Management activities. Full understanding of Maintenance and Training Regulations. Human Factors - Standard Course Specification. E&PW Awareness - Standard Course Specification. ITAR Awareness - Standard Course Specification.
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Quality Assurance Auditor
Posted 25 days ago
Job Viewed
Job Description
Core Activity:
Assuring compliance with appropriate regulations standards and associated procedures. Assisting in the development and continuous maintenance of the integrated audit programme and be responsible for conducting Audits in line with the integrated audit programme. Responsibility for compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure. Providing support in implementing embedded Assurance management across all aspects of the AM&S business – support managers in understanding the practical applications of regulated material, through effective audit and identification of conformance and non-conformance. Promoting a positive assurance culture. Providing references to regulations and policies for assistance in resolving problems. Conducting audits in line with the integrated audit programme. Compiling audit reports, highlighting any issues for escalation, including the status of non-conformities, to promote timely closure. Whilst the role holder has no leadership responsibility, they may be required to train new team members. Effective and credible communicator with strong interpersonal skills. Good influencer in persuading the business to address identified non-conformances, carry out the improvement or mitigation actions identified. Diplomatic in identifying mitigation actions within the Customer community. Requirements
Recognised as an assurance/lead auditor qualification, complimented with vocational experience acceptable to the approving competent authority. Understanding of all appropriate regulatory requirements, including their interaction and application. Ability to maintain independence from areas to be audited. Ability to support a continuous improvement culture underpinned by appropriate management reporting systems and escalation processes. This is a role for an individual who is able to carry out assurance activities with a minimum of supervision. An Analytical thinker with strong detail orientation and an understanding of the root cause analysis. Ability to analyse & interpret data trends and understand the impact potential of cumulative risk. Understanding and applying current IT systems used for assurance and Team Management activities. Full understanding of Maintenance and Training Regulations. Human Factors – Standard Course Specification E&PW Awareness – Standard Course Specification ITAR Awareness – Standard Course Specification IT Literate
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Quality Assurance Manager
Posted today
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Job Description
- Assisting in setting, managing and controlling corporate brand compliance and assurance related budgets
- Providing inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Quality Service unit and assist in monitoring their achievement on periodic basis
- Suggest & implement plans to amend and enhance any quality assurance based programs
- develop and deploy the facility quality plan ensuring alignment to quality objectives and management direction
- Coordinate the Quality Management Review process and ensures timely execution of management reviews including follow up on action items
**Skills & Qualifications**:
- Bachelor’s degree
- Minimum five (5) years experience in similar role
- Good command of English - both written and spoken
- Good written and verbal communication skills and facilitation skills
- Analytical, creative/innovative problem solving and critical thinking skills
- Attention to detail, well organized and time efficient
- Proficiency in MS Office
**Job Types**: Full-time, Permanent
**Salary**: QAR8,000.00 - QAR12,000.00 per month
Quality Assurance Manager (OCONUS)
Posted 9 days ago
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Job Description
SOS International LLC (SOSi) is seeking a Quality Assurance Manager to implement and oversee a quality management system (QMS) for operations and maintenance services provided by SOSi at Camp As Sayliyah in Doha, Qatar.
Essential Job Duties
- Establish quality objectives and key performance indicators in coordination with the Program Manager (PM) and Operations Manager (OM) to measure and monitor process performance and product/service quality.
- Design and execute quality assurance processes, procedures, and protocols to identify and mitigate risks, defects, and nonconformances.
- Perform scheduled and unscheduled quality inspections and audits to verify compliance with contract plans, applicable codes and standards, specifications, and other contractual requirements.
- Recommend, document, and ensure implementation of corrective/preventive actions and process improvements needed to ensure quality and safety.
- Elevate unresolved deficiencies in quality and safety to the PM, OM, Maintenance Inspector, or Safety Manager as appropriate.
Minimum Requirements
- Bachelor’s degree in construction, engineering, or business administration; OR
- 20 years of experience in lieu of a bachelor’s degree.
- Professional certification such as the American Society for Quality (ASQ), Construction Quality Management for Contractors (CQM-C), ISO 9001:2015 Quality Management Systems; OR
- 5+ years’ experience as a quality assurance manager or similar role.
Work Environment
- Living and working conditions at the assignment location could be remote and uncomfortable.
- Long hours, exposure to harsh weather and other hazardous conditions.
- Position may require movement on short notice and under adverse conditions.
- Wearing task appropriate PPE is required.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
#J-18808-LjbffrPMC Quality Assurance Engineer
Posted 11 days ago
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Job Description
CH2M HILL PMC Quality Assurance Engineer - Doha, Qatar
Qatar will be hosting the 2022 FIFA World Cup™ football tournament, becoming the first Middle East nation to stage this event. The construction programme includes infrastructure and non-competitive venues as part of a major regeneration project.
CH2M Hill is the programme management contractor (PMC) responsible for managing competition precincts, training venues, common domain precincts, operations, post-Games works, and coordinating regeneration programme integration works, acting on behalf of the Qatar 2022 Supreme Committee.
Role ContextTo support the delivery of the Q22 Programme and ensure compliance with the quality standards of the Integrated Management Systems and its certification.
Role PurposeTo provide high-quality advice to management and delivery teams to position the 2022 FIFA World Cup Programme as an industry leader. To carry out quality activities across the programme, review and update IMS procedures, conduct internal audits, track non-conformances, and assist with CAPA processes. To understand and communicate the IMS intent, measure ISO 9001 compliance, ensure QA activities are documented, and support presentations of the IMS to stakeholders. To continuously challenge and improve QA functions.
Key Qualifications- Diploma or equivalent (preferable)
- 5-10 years experience on large construction projects
- Training in auditing
- Excellent administrative, written, and verbal communication skills
- Knowledge of PC and standard applications software
As a global leader in consulting, design, operations, and program management, CH2M HILL has the resources, international presence, and expertise to help clients succeed worldwide. We strive to exceed expectations and deliver solutions that satisfy clients' needs, regardless of project complexity.
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