What Jobs are available for Crm Analyst in Qatar?

• Update, validate, and maintain accurate client records in the CRM system, ensuring data integrity and compliance.
• Serve as the main point of contact for clients, maintaining strong professional relationships.
• Regularly visit clients to strengthen relationships, understand their needs, and provide ongoing support.
• Ensure timely communication with clients regarding services, renewals, and feedback.
• Generate CRM reports and insights to support management in business decisions.
• Work closely with sales, marketing, and operations teams to ensure customer satisfaction.
• Gather client feedback during visits and share insights to enhance services and client retention.

Qualifications

• Bachelor's degree in Business Administration, Marketing, IT, or a related field.
• 2–4 years of experience in CRM, client relationship management, or customer service.
• Strong knowledge of CRM systems (Salesforce, Zoho, Microsoft Dynamics, HubSpot, or equivalent).
• Excellent communication and interpersonal skills in Hindi & English (preferred).
• Strong organizational, problem-solving, and follow-up skills.
• Proficiency in MS Office and CRM reporting tools.
• Valid Qatar Driving License is mandatory.
• Willingness to travel frequently within Qatar for client visits.

Job Types: Full-time, Contract

Pay: Up to QAR4,500.00 per month

Language:

• Do you speak hindi and english (Preferred)

License/Certification:

• Do you have qatar driving licence (Preferred)

• Business Unit

QNB - Qatar
- Division

Not Applicable
- Department

Procurement
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.

• Shareholder & Financial:

• Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management & Procurement Performance

• Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Assist internal customers in all their procurement requests/activities and seek solution to their requests.
• Prepare performance business reviews and provide ad-hoc support (as much as available bandwidth allows)
• Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings
• Support the Supplier performance manager to maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Support the Supplier performance manager to review and provide guidance on SLA's provided by stakeholders to quantifying potential risks and ensuring these are addressed and SLA's agreed are favourable to QNB
• Support the Supplier Performance and Procurement Performance Managers to Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance, capability and provide data extracts to internal stakeholders upon request
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.

C. Internal (Processes, Products, Regulatory):

• Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting:
• Support Procurement Performance manager to work closely with relevant departments to compile KPI data and fill procurement performance dashboard with KPI results.
• Support the Supplier performance to monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
• Consolidate qualitative feedback from teams to understand performance results.
• Support definition of procurement action plans and follow implementation by checking KPI evolution.
• Monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.

D.Learning & Knowledge:

• Ramp-up from the start on the knowledge required to succeed in the role, relying on the VP, Supplier Relationship Management & Procurement Performance and the Category Managers as needed. This includes but is not limited to: procurement best practices and category-specific technical specifications and operational insights.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

E.Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with the defined Group Procurement Policies and Procedures.-
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

• University graduate (Bachelors) preferably with a Major in the related field of study, Professional accreditation related to the function is an asset
• Proficiency in data analytics tools (Excel, Power BI) is desirable
• Supply chain and contract management experience is desirable

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate

• Business Unit

QNB - Qatar
- Division

Corporate Banking
- Department

Corporate Banking & Financial Institutions
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

• The incumbent will be primarily responsible for providing effective support to the SME Sales team.

• The key role includes, but is not limited to the following:

• Proactively assisting in managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures.

• Closely work with his senior team members to develop and expand the bank's corporate business from existing corporate customers and new relationships in line with the bank's strategy.
• Assist in the preparation of credit proposals, starting from negotiation stage with the customers until limit booking.
• Coordinate with other departments to ensure smooth operations of the accounts.

• Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group's goals/ objectives.
• Assist in servicing the needs / queries of the customers under the team's portfolio.
• Liaise with customers for their day-to-day banking requirements
• Ensure customers are well informed of their facilities and other matters,
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least (2) years of relevant experience, preferably within a highly rated international bank.
• Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organising, and analytical ability.
• Results oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
• Good track record in sales and client service.
• Awareness of risk management concepts and practices.
• Good knowledge of SME banking products.

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate

• Business Unit

QNB - Qatar
- Division

Corporate Banking
- Department

Corporate Banking & Financial Institutions
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is primarily responsible for providing effective support to the Contracting function, by providing relationship management support to Contracting customers. The incumbent will be responsible for proactively assisting in managing client relationships (within delegated authority), preparation of credit proposals and maintaining all Contracting function documentation after receipt in accordance with QNB credit policies and procedures.

A. Shareholder & Financial:

• Assist in monitoring and achievement of Key Performance Indicators on periodic basis.
• Implements KPI's and best practices for Assistant Manager Contracting Relationship Management
• Support in the upholding and monitoring the full compliance with prevailing best corporate banking documentation practices.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank
• Act within the limits of the powers delegated to the incumbent

B. Customer (Internal & External):

• Perform credit documentation for the Contracting function, in accordance with set policies and in coordination with Credit Risk.
• Provide timely and accurate information to the external and internal auditors and the Compliance function, as and when required.
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required

C. Internal (Processes, Products, Regulatory):

• Develop and manage on day-to-day basis potential target name corporate customers and assigned portfolio of existing customers to meet assigned financial and non-financial targets in compliance with established QNB credit policies, procedures and standards.
• Maintain high credit documentation standards, including but not limited to updated policies / procedures and compliance with the same.
• Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
• Obtain all requisite facility and account documentation to ensure each customer's file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details (name, type of business, shareholders etc.) and details on the credit request and amount.
• Maintain the timely review of contracting credit applications and documents within set turn around time, in coordination with Credit Risk. . During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.
• Prepare comprehensive credit review for existing portfolio customers that adequately address all relevant and current risk factors and the latest developments in the industry, market and business and identify and timely report on all red flags and early warning signals on potential problematic accounts / relationships.
• Maintain the Contracting records and organize and maintain corporate banking customer files.
• Monitor QNB Contracting credit positions for full compliance with set limits and QNB's Investment and Credit Strategy.
• Support in the preparation of periodic Management and Business Information reports to the SVP Contracting Relationship Management and to other executive management of the Group to appraise them about the unit's performance and the assigned portfolio of clients.
• Spread the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls.
• Draft financial analysis for assigned clients to measure its performance and capacity of repayment.

D. Learning & Knowledge:

• Possess a good knowledge of corporate banking products, documentation, regulatory requirements and report preparation together with a superior knowledge of controls.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

• University graduate (Bachelor - preferably Engineering) with minimum 4 years relevant experience in the banking industry, preferably with local / Gulf experience.

• Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment.

• Good people relationship and credit documentation skills and awareness of risk management concept and practices.
• Good oral and written communication skills in English and Arabic (preferred).
• Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
• Good knowledge in financial statements and ratios relevant to corporate banking and the contracting industry
• General understanding of construction financing mechanism and underlying risks.
• Personal integrity and self-management.
• Outstanding problem solving skills.
• Planning, organizing and analytical ability.
• Outstanding customer service orientation.
• Strong performance orientation.

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate

• Business Unit

QNB - Qatar
- Division

Asset & Wealth Management
- Department

Asset & Wealth Management
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

• The incumbent will be a member of the relationship management/ sales team which is responsible for implementing the 'Domestic' (Qatar) element of AM's global investment product/service distribution strategy. He/she will therefore have individual responsibility for the achievement of that part of the set budget targets which is allocated to him/her.
• Successful delivery will be contingent on effective participation in the Domestic Sales team and a focus on the optimization of all available distribution channels. As such, there is a requirement to work jointly, in close coordination with functional business heads and domestic branch managers.
• The incumbent will engage closely with other staff members, from across the Group, in order to ensure the identification, origination and development of new client relationships - and to broaden and deepen those which are already in existence.
• The incumbent will participate in the development and motivation of the Domestic Sales team.
• The incumbent will ensure adherence to established policies, procedures, standards of conduct and regulatory obligations.

A. Shareholder & Financial:

Contributes to the formulation of an investment client origination, sales and business development strategy, based on the established KPIs.

Actively participates in the execution of the domestic (Qatar) element of AWM's global strategy.

Ensures the achievement of pre-determined revenue and profitability objectives (KPIs) in this context.

Participates in periodic reviews of team and individual performance.

Helps to identify (and take advantage of) all possible domestic AM product/service delivery channels.

Ensures the highest personal standards of contact and the adherence to 'best market practice' in all aspects of the AM Domestic Sales function's activities.

Implements KPI's and best practices for "Senior Associate, Asset Management Domestic Sales"

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

Co-ordinates closely with nominated "on-the-ground" local staff throughout the Group, in order to ensure the effective distribution of a broad range of financial products and services.

Actively contributes to the maintenance of the existing client base as well as building new relationships.

Contributes to the enhancement of intra-group relationships, especially with the domestic branches and Retail (QNB 1st), but also with International, Corporate, Treasury and supporting functions.

Actively propose ideas for new products and services, based on discussions with clients.

Actively supports cross-selling activity with the aim of enhancing the Group's overall relationships with clients by means of the co-ordination of activity with other divisions/ departments.

Contributes to the supply of timely and accurate information to external and internal auditors, Group Compliance and Group Risk, whenever required.

C. Internal (Processes, Products, Regulatory):

Ensures regulatory compliance at all times.

Acts within the limits of the powers delegated to the incumbent.

Works to enhance service quality and meet assigned financial and non-financial targets.

Supports the collation of periodic MIS reports/information, for review by management.

Helps to implement any remedial measures which may be recommended by Group Internal Audit, Group Risk, Group Legal, external auditors, regulatory authorities and/or Group Compliance re: any potential control weaknesses or compliance issues which may become apparent in connection with the Domestic Sales function.

Works with colleagues to ensure the timely execution and maintenance of all associated documentation.

Actively contributes to discussions with the Product Development Manager in terms of the development of products which meet the requirements of targeted clients.

Gathers information on competitors' offerings and market intelligence.

• University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• 2 years' relevant experience
• Required Special Skills:
• Excellent verbal and written communication skills.
• First-class sales (influencing) skills.
• Good knowledge of the Investment Banking business.
• Understanding of the laws, regulations and practices pertaining to Investment Banking products and services.
• Knowledge and understanding of risk management concepts and techniques.
• Effective leadership and problem-solving skills.
• Excellent inter-personal and presentational skills.

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate