68 Cs Supervisor jobs in Qatar
Customer Service Supervisor
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Staff supervision, operational functions, uplift management, on-time-performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service. Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.- Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.- Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.- Proper control of wastage and prepare appropriate wastage documents in order to document and control all issues that affect the department cost.- Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.- Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (ex. attendance, HACCP (Hazard Analysis Critical Control Point), KPl's and labour) as required.- To complete any investigation of Customer/ Staff Complaints Noyage Reports and other department's complaint and suggest a preventive/corrective action to avoid recurrence.- Review existing systems and procedures and forward timely recommendation to Service Delivery Manager. Co-ordinate with all concerned Manager on duty inside and outside the Organization in case of any Emergency that requires immediate action.- Supervise and to ensure that all Dispatch Chiller and Loading Bays are clear from Expired and Damaged products.- Promotes high standards of corporate values through correspondence/ telephone/ mailing and personal contact.- Perform other department duties related to his/her position as directed b the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
Job Specific Skills:
Essential- Computer Literate, with the knowledge of MS Office Word/Excel.- Good Communication in English (spoken and written).- Effective Communication skill with internal and external Customers.- Ability to work under pressure.- Flexible in working hours.- Knowledge of Food Safe and Airside Safe- Knowledge of Menu Specifications, Matrix and menu cycles.- Airside driving experience.- Time Management Skills
Preferred- Food and Beverage handling knowledge.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
- Staff supervision, operational functions, uplift management, on-time-performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service. Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.- Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.- Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.- Proper control of wastage and prepare appropriate wastage documents in order to document and control all issues that affect the department cost.- Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.- Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (ex. attendance, HACCP (Hazard Analysis Critical Control Point), KPl's and labour) as required.- To complete any investigation of Customer/ Staff Complaints Noyage Reports and other department's complaint and suggest a preventive/corrective action to avoid recurrence.- Review existing systems and procedures and forward timely recommendation to Service Delivery Manager. Co-ordinate with all concerned Manager on duty inside and outside the Organization in case of any Emergency that requires immediate action.- Supervise and to ensure that all Dispatch Chiller and Loading Bays are clear from Expired and Damaged products.- Promotes high standards of corporate values through correspondence/ telephone/ mailing and personal contact.- Perform other department duties related to his/her position as directed b the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
Job Specific Skills:
Essential- Computer Literate, with the knowledge of MS Office Word/Excel.- Good Communication in English (spoken and written).- Effective Communication skill with internal and external Customers.- Ability to work under pressure.- Flexible in working hours.- Knowledge of Food Safe and Airside Safe- Knowledge of Menu Specifications, Matrix and menu cycles.- Airside driving experience.- Time Management Skills
Preferred- Food and Beverage handling knowledge.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
0
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc
Posted 8 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar.
- Handle press releases, media relations, and event planning.
- Proactively engage with customers through calls, meetings, and digital channels.
- Maintain excellent communication in both Arabic and English across all interactions.
- Monitor customer feedback and work with internal teams to address pain points.
- Support business development efforts by building and nurturing relationships with key stakeholders.
- Manage and facilitate governmental and business clearances as needed.
- Act as the primary point of contact for local media and public inquiries.
- Identify opportunities for partnerships, collaborations, and community engagement.
- Handle escalated customer concerns with empathy and efficiency.
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies.
Ideal candidate
Qualifications
- Qatari national with excellent communication skills in Arabic and English.
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
- Proven experience in managing client relationships and handling media communications.
Knowledge & Competency
- Strong understanding of B2B engagement and customer experience .
- Skilled in public relations, media management, and brand promotion.
- Knowledge of handling business clearances in Qatar.
- Ability to develop and implement customer engagement strategies.
Personality
- charismatic, confident, and approachable. Comfortable being the face of the brand.
- Professional, proactive, and adaptable in fast-paced environments.
- Strong problem-solving skills with the ability to think on your feet.
- Balanced approach to managing PR priorities alongside customer service needs.
This advertiser has chosen not to accept applicants from your region.
1
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 10 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc
Posted 7 days ago
Job Viewed
Job Description
About
Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the
Public Relations & Customer Support Specialist
, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in
both Arabic and English
across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate
governmental and business clearances
as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of
B2B engagement
and
customer experience
. Skilled in public relations, media management, and brand promotion. Knowledge of handling
business clearances
in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.
#J-18808-Ljbffr
Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the
Public Relations & Customer Support Specialist
, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in
both Arabic and English
across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate
governmental and business clearances
as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of
B2B engagement
and
customer experience
. Skilled in public relations, media management, and brand promotion. Knowledge of handling
business clearances
in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 9 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Call center agent
Doha, Doha
SWATX
Posted 11 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
This advertiser has chosen not to accept applicants from your region.
5
Call center agent
Doha, Doha
SWATX
Posted 11 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent
Doha, Doha
ECCO Gulf
Posted today
Job Viewed
Job Description
We are hiring Call Center Agents (Arab Nationals) with following requirements
- Must have strong communication skills in both English and Arabic.
- Must have good customer service skills.
- Must have basic banking knowledge.
- Age must NOT be more than 35 years.
- Must have valid QID
- Must be available to join immediately
**Experience**:
- Call Center: 1 year (required)
**Language**:
- English and Arabic (required)
- Must have strong communication skills in both English and Arabic.
- Must have good customer service skills.
- Must have basic banking knowledge.
- Age must NOT be more than 35 years.
- Must have valid QID
- Must be available to join immediately
**Experience**:
- Call Center: 1 year (required)
**Language**:
- English and Arabic (required)
This advertiser has chosen not to accept applicants from your region.
7
Call Center Reception
Doha, Doha
Triangle Management Company Ltd
Posted today
Job Viewed
Job Description
Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Manage a high volume of inbound and outbound calls and online chats.
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets
**Salary**: QAR3,000.00 - QAR5,000.00 per month
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Manage a high volume of inbound and outbound calls and online chats.
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets
**Salary**: QAR3,000.00 - QAR5,000.00 per month
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
**Key Responsibilities**:
- **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions.
- **Product Knowledge**: Maintain a deep understanding of the company’s products, services, and policies to effectively assist customers.
- **Data Entry**: Accurately enter and update customer information in the company's database.
- **Problem Solving**: Identify and escalate priority issues to the appropriate channels and follow up on customer calls as needed.
- **Sales Support**: Upsell products and services where appropriate, meeting or exceeding sales targets.
- **Quality Assurance**: Adhere to all company policies and procedures, including quality assurance guidelines and compliance standards.
- **Documentation**: Document all call information according to standard operating procedures, ensuring clear and concise records.
- **Team Collaboration**: Collaborate with team members and other departments to improve customer service and achieve company goals.
- **Training Participation**: Participate in ongoing training and development programs to stay updated on product knowledge and customer service skills.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional education or relevant certifications (e.g., customer service certification) are a plus.
- **Experience**: Previous experience in a call center or customer service role is preferred.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational and multitasking skills.
- **Attitude**: Positive attitude, patient, and empathetic towards customers.
- **Availability**: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Pay: QAR5,000.00 - QAR6,000.00 per month
Application Question(s):
- Are you available to join immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Arabic Fluently (preferred)
License/Certification:
- Qatar ID (required)
- **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions.
- **Product Knowledge**: Maintain a deep understanding of the company’s products, services, and policies to effectively assist customers.
- **Data Entry**: Accurately enter and update customer information in the company's database.
- **Problem Solving**: Identify and escalate priority issues to the appropriate channels and follow up on customer calls as needed.
- **Sales Support**: Upsell products and services where appropriate, meeting or exceeding sales targets.
- **Quality Assurance**: Adhere to all company policies and procedures, including quality assurance guidelines and compliance standards.
- **Documentation**: Document all call information according to standard operating procedures, ensuring clear and concise records.
- **Team Collaboration**: Collaborate with team members and other departments to improve customer service and achieve company goals.
- **Training Participation**: Participate in ongoing training and development programs to stay updated on product knowledge and customer service skills.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional education or relevant certifications (e.g., customer service certification) are a plus.
- **Experience**: Previous experience in a call center or customer service role is preferred.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational and multitasking skills.
- **Attitude**: Positive attitude, patient, and empathetic towards customers.
- **Availability**: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Pay: QAR5,000.00 - QAR6,000.00 per month
Application Question(s):
- Are you available to join immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Arabic Fluently (preferred)
License/Certification:
- Qatar ID (required)
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