60 Csr Associate jobs in Qatar

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Job Title:

Client Services Lead

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)

Barbershop Assistant (Beauty Therapy and Reception)

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• Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
• Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
• Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
• Assist the other departments in investigating and resolving transaction related queries.
• Identify ways of improving client service and recommend them to the Team Leader / General Manager.
• Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
• Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
• Interact with Customers and assist them for resolving their respective queries.
• Assisting other departments to get responses from Correspondent Banks for their respective tasks.
• Utilizing software, databases, and tools appropriately

• Must be a graduate as a minimum.
• Minimum two year’s customer service experience within a service industry.
• High standard of accuracy and attention to detail
• Exceptional customer service skills
• Good telephone etiquette
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proven team player
• Strong written and oral communication skills
• Must be able to speak fluent English language
• Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

- Annual leave (30 days)

- Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head. Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries. Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received. Assist the other departments in investigating and resolving transaction related queries. Identify ways of improving client service and recommend them to the Team Leader / General Manager. Make outbound calls for Sales/ Business Development by generating leads and fixing appointments. Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury. Interact with Customers and assist them for resolving their respective queries. Assisting other departments to get responses from Correspondent Banks for their respective tasks. Utilizing software, databases, and tools appropriately Must be a graduate as a minimum. Minimum two year’s customer service experience within a service industry. High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage - Annual leave (30 days) - Annual ticket to country of origin

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Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received Assist the other departments in investigating and resolving transaction related queries Identify ways of improving client service and recommend them to the Team Leader / General Manager Make outbound calls for Sales/ Business Development by generating leads and fixing appointments Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury Interact with Customers and assist them for resolving their respective queries Assisting other departments to get responses from Correspondent Banks for their respective tasks Utilizing software, databases, and tools appropriately

Requirements

Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

Annual leave (30 days) Annual ticket to country of origin

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QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

#J-18808-Ljbffr

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha. With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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An Exciting opportunity for freshers with a background in customer relations and marketing.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Customer Relationship Manager Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years’ experience, even freshers are also welcome.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.

**Job Types**: Full-time, Part-time, Permanent, Temporary, Internship, New grad
Contract length: 12 months
Part-time hours: 1-2 per week

**Salary**: QAR2,000.00 - QAR5,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (preferred)

**About the role**

Manage Customer Care team, by monitoring their performance in handling the customer complaints and enquiries; to reply to Customer Relation and other stakeholders within the agreed time frame, ensure the reports are accurate and recommend corrective action to the Line Managers in operation by supporting repeated issues with case studies, briefings or other forms of communication to avoid recurrence of any attributed cases.

**Key accountabilities include**:

- Improve the customer service standards by providing monthly comprehensive report to Hub Management which is highlighting the gaps from the customer’s feedback to contribute in meeting the company goal of Customer First. In addition, ensure the team produce the daily updated reports in order to monitor the trends and correct any gap at an early stage.
- Manage customer feedback and internal investigations process through the entire cycle, starting from:

- Analysing the complaint when we receive it from Customer Relation or other stakeholders
- Lead the investigation
- Establish the facts
- Reply back to Customer Relation with our findings
- Update the operation management with the outcome of the investigation and the root cause.
- Maintain investigation tracker to make sure all investigations are carried out within 72 hours to achieve customer satisfaction and retention.
- Investigate confidential cases which are required by higher management, by interviewing the staff involved and reviewing the CCTV footage to maintain the confidentiality and sensitivity of the case to achieve customer satisfaction.
- Analyse the customer’s complaints and compliments, by reviewing the monthly statistics, sharing the results with the management, to improve the customer service standards.
- Create case studies or any appropriate form of communication highlighting staff errors that are repeated leading to customer complaints.
- When possible join the shift briefings or have the team be a part of the briefings to highlight repeated trends. Gather relevant feedback and challenges that staff highlight that could streamline existing procedures to benefit customer delivery.
- Seek opportunities to improve service standards that were observed through investigations. Coordinate with other departments to drive the change.
- Re-evaluate all GCEO cases by reviewing the findings to confirm all aspects are covered.
- Perform other department duties related to his/her position as directed by the Head of the Department

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**
- Minimum 5 years’ operational experience
- Previous experience in an equivalent role, airline / airport related setting or a similar environment.
- Past experience in a role on conducting investigations
- Work experience in an airline, airport, ground handling agent pertaining to handling customers.
- Experience of working in a HUB environment.
- Good analytical and decision-making skills.
- High degree of self-motivation and personal enthusiasm.
- Ability to write reports.
- Able to adapt to multi-cultural work environment.
- Good command in English language written and spoken communication skills.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Join to apply for the Associate Linux Support Engineer role at Canonical

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Join to apply for the Associate Linux Support Engineer role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location: This is a globally remote role.

The role entails

• Working from your remote home office to provide technical support for employees.
• Being available to take ownership of new cases via telephone, email and web
• Acting as an internal customer advocate keeping them updated in a timely manner
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first
• Keeping on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely
• Identifying and suggesting any opportunities to provide a better service
• Participating in a regular weekend working rotation
  
  

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Knowledge or basic hands-on experience on 2 or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
  

Noting that we require and will perform a background check for this role.

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Sign in to set job alerts for “Support Engineer” roles. Software Engineer - Immutable Ubuntu Desktop Community Engineer (multiple roles and seniority levels) Linux Cryptography and Security Engineer Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Python Software Engineer - Ubuntu Hardware Certification Team Software Engineer - Solutions Engineering Software Engineer - Data Infrastructure - Kafka

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