100 Customer Centric Approach jobs in Doha

About The Role

Welcome to a world where ambitions fly high!

We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As the Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and operations through detailed evaluations and testing of all customer touch points and systems (online and in person) to allow stakeholders to make well informed decisions for customer service enhancements, improve operational strategies and help Qatar Airways to enhance competitive edge and customer satisfaction by rapidly evolving. Carryout end to end customer journey audits in a role of a mystery shopper. Track and articulate NPS dashboards, customer rating scores, key drivers and other relevant metrics. Develop and maintain the digital journey report platform. Build a constructive bridge between customer experience design, operations stakeholders and training in order to streamline and improve processes to ensure Qatar Airways service proposition is protected and delivering highest standards in the industry.

Some Of The Tasks Include The Following

• Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey.
• Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction.
• Responsible for understanding current customer proposition, feedback, industry standards, expectations and emerging trends through research, and use this to drive improved customer experience.
• Interact with employees and online platforms on all customer touch points to monitor and gauge customer service.
• Evaluate all ground experience touch points at base and in outstations and build on competitor research to further enhance Qatar's proposition.
• Review and evaluate relevant airport facilities and services in order to enhance the customer experience for all areas.
• Contribute to development of customer journey design, engagement standards and KPl 's for all customer experience touch points for airport, ground, digital and inflight experience.
• Perform other department related duties as directed by Line Manager or Head of Department.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Job Posting

Jun 24, 2025, 7:37:28 PM

About You

We are looking for a passionate and dynamic professional to join the Product Development and Design.

• High School, Diploma, Bachelor’s Degree, or equivalent with a minimum of 5+ years of experience leading end-to-end customer experience quality audits across digital, product, service design, and/or operations—preferably in luxury hospitality or full-service airline environments.
• Proven management experience, driving performance improvements across customer experience initiatives.
• Strong stakeholder management skills with a track record of delivering service insight reporting and strategic recommendations aligned with luxury/premium customer expectations.
• Deep understanding of industry trends, competitor benchmarking, and evolving standards in premium service environments.
• Excellent written reporting, attention to detail, and communication skills, with the ability to influence at senior levels.
• Advanced proficiency in Microsoft Office and data visualization tools such as Power BI or equivalent platforms.
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. #J-18808-Ljbffr

About The Role

Welcome to a world where ambitions fly high!

We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As the Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and operations through detailed evaluations and testing of all customer touch points and systems (online and in person) to allow stakeholders to make well informed decisions for customer service enhancements, improve operational strategies and help Qatar Airways to enhance competitive edge and customer satisfaction by rapidly evolving. Carryout end to end customer journey audits in a role of a mystery shopper. Track and articulate NPS dashboards, customer rating scores, key drivers and other relevant metrics. Develop and maintain the digital journey report platform. Build a constructive bridge between customer experience design, operations stakeholders and training in order to streamline and improve processes to ensure Qatar Airways service proposition is protected and delivering highest standards in the industry.

Some Of The Tasks Include The Following

Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. Responsible for understanding current customer proposition, feedback, industry standards, expectations and emerging trends through research, and use this to drive improved customer experience. Interact with employees and online platforms on all customer touch points to monitor and gauge customer service. Evaluate all ground experience touch points at base and in outstations and build on competitor research to further enhance Qatar's proposition. Review and evaluate relevant airport facilities and services in order to enhance the customer experience for all areas. Contribute to development of customer journey design, engagement standards and KPl 's for all customer experience touch points for airport, ground, digital and inflight experience. Perform other department related duties as directed by Line Manager or Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Job Posting

Jun 24, 2025, 7:37:28 PM

About You

We are looking for a passionate and dynamic professional to join the Product Development and Design.

High School, Diploma, Bachelor’s Degree, or equivalent with a minimum of 5+ years of experience leading end-to-end customer experience quality audits across digital, product, service design, and/or operations—preferably in luxury hospitality or full-service airline environments. Proven management experience, driving performance improvements across customer experience initiatives. Strong stakeholder management skills with a track record of delivering service insight reporting and strategic recommendations aligned with luxury/premium customer expectations. Deep understanding of industry trends, competitor benchmarking, and evolving standards in premium service environments. Excellent written reporting, attention to detail, and communication skills, with the ability to influence at senior levels. Advanced proficiency in Microsoft Office and data visualization tools such as Power BI or equivalent platforms.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. #J-18808-Ljbffr

About the role

You will be responsible in preparing, arranging and optimizing the rosters for Al Maha and Lounge staff members under Customer Experience.

You will ensure all roster related activities are maintained, prepared within the deadlines by prioritising as per the operational requirements.

You will be responsible in managing, planning and scheduling adequate coverage while ensuring that it is in compliance with company policies and procedures, and requirements from the departments.

You will liaise with departments /staff and respond to their queries efficiently and provide assistance in daily management of rosters based on ad-hoc requirements or developments.

You will maintain and update online systems/database with appropriate data in order to provide reports and to ensure optimum utilization/allocation of resources.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About you**
- Bachelor's level with minimum 3 years of job-related experience required or High School/Vocational/ Diploma or Equivalent with minimum 4 years of job-related experience.

It is essential to have
- Working knowledge in resource planning and rostering.
- Excellent English communication skills, both verbal and written
- Ability to work collaboratively with various departments

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

As a Safety Instructor, you will be responsible for the delivery of Safety and Emergency Procedures training to the operational personnel and third parties. Training will encompass the correct use of emergency equipment during all phases of operations including initial conversion, requalification and recurrent training, which corresponds with the Qatar Civil Aviation requirements. Your audience will include but not limited to Flight Crew, Cabin Crew and third parties in accordance with the published syllabus and approved trainer guide. You will lead the trainees and ensure that they are empowered and highly motivated through implementation of high safety standards and services.

Safety Instructors are required to maintain a valid flying license in order to operate flights to assess and review the Safety standards onboard.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You will find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what has never been done before. Together, everything is possible.

**Qualifications**:
To be successful in this role, you must have a diploma or associate degree. This position requires you to have a total of 7 years of work experience as a Cabin Crew with at least 1 year as a Safety Instructor with a comparable airline.You should have sound understanding of Aviation Safety, excellent communication skills and organizational skills, and be proficient in Microsoft Office suite.

Job Description

About the role

To lead and direct the support services team. Ensuring the highest quality of service is maintained in HIA Lounges. To be hands on and guarantee that a positive work environment with professional standards are practiced so that our internal and external customers are satisfied.

**Your key accountabilities include**:

- Monitor and control daily housekeeping operations as per standard operating procedures (SOP’s).
- To conduct daily briefings with the team and update procedural changes or requirements as necessary.
- Ensure that supporting departments are provided with the assistance they need when it comes to cleaning or maintenance requirements.
- To ensure consistency on the standard of services delivered in the lounges by Housekeeping or other relevant departments.
- To ensure that there is a strict control on stock in terms of financial value and consistent reporting is done on any discrepancies promptly and resolved effectively.
- To ensure the roster of contractors are prepared and monitored to ensure optimum staffing levels.
- Ensure close working relationship with relevant departments with regards to maintenance follow up and schedule of external contractors.
- Ensure that Interaction with suppliers and contractors are maintained to ensure good working relationships.
- Ensuring strict timings are kept and correct grooming standard are maintained while visiting HIA Lounges.
- Assist in resolving customer complaints and collect feedback and forward complicated issues to the Support Services Manager for resolution.
- Actively promote an awareness of customer requirements throughout HIA Lounges.

Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**Job Requirement**

**About you**

**Qualifications and Experience**:
**Without a Degree**:**
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience** OR**
**With a Degree**:**
Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience

Preferred
- Previous experience in a leadership role preferably within support services i.e. housekeeping, maintenance in a five-star hotel/or Customer Service related industry.
- Airline experience will be an added advantage.

**Job Specific Skills**:
Essential
- Fully conversant in English
- Good communication skills-verbal and written
- Adequate knowledge and understanding of housekeeping operations
- High level of interpersonal skills with the ability to lead and motivate a team
- Ability to train and develop subordinate's skills.
- Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

Job Description

About the role

To lead and direct the support services team. Ensuring the highest quality of service is maintained in HIA Lounges. To be hands on and guarantee that a positive work environment with professional standards are practiced so that our internal and external customers are satisfied.

**Your key accountabilities include**:

- Monitor and control daily housekeeping operations as per standard operating procedures (SOP’s).
- To conduct daily briefings with the team and update procedural changes or requirements as necessary.
- Ensure that supporting departments are provided with the assistance they need when it comes to cleaning or maintenance requirements.
- To ensure consistency on the standard of services delivered in the lounges by Housekeeping or other relevant departments.
- To ensure that there is a strict control on stock in terms of financial value and consistent reporting is done on any discrepancies promptly and resolved effectively.
- To ensure the roster of contractors are prepared and monitored to ensure optimum staffing levels.
- Ensure close working relationship with relevant departments with regards to maintenance follow up and schedule of external contractors.
- Ensure that Interaction with suppliers and contractors are maintained to ensure good working relationships.
- Ensuring strict timings are kept and correct grooming standard are maintained while visiting HIA Lounges.
- Assist in resolving customer complaints and collect feedback and forward complicated issues to the Support Services Manager for resolution.
- Actively promote an awareness of customer requirements throughout HIA Lounges.

Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**Job Requirement**

**About you**

**Qualifications and Experience**:
**Without a Degree**:**
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience** OR**
**With a Degree**:**
Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience

Preferred
- Previous experience in a leadership role preferably within support services i.e. housekeeping, maintenance in a five-star hotel/or Customer Service related industry.
- Airline experience will be an added advantage.

**Job Specific Skills**:
Essential
- Fully conversant in English
- Good communication skills-verbal and written
- Adequate knowledge and understanding of housekeeping operations
- High level of interpersonal skills with the ability to lead and motivate a team
- Ability to train and develop subordinate's skills.
- Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

Job Description

About the role

To lead and direct the support services team. Ensuring the highest quality of service is maintained in HIA Lounges. To be hands on and guarantee that a positive work environment with professional standards are practiced so that our internal and external customers are satisfied.

**Your key accountabilities include**:

- Monitor and control daily housekeeping operations as per standard operating procedures (SOP’s).
- To conduct daily briefings with the team and update procedural changes or requirements as necessary.
- Ensure that supporting departments are provided with the assistance they need when it comes to cleaning or maintenance requirements.
- To ensure consistency on the standard of services delivered in the lounges by Housekeeping or other relevant departments.
- To ensure that there is a strict control on stock in terms of financial value and consistent reporting is done on any discrepancies promptly and resolved effectively.
- To ensure the roster of contractors are prepared and monitored to ensure optimum staffing levels.
- Ensure close working relationship with relevant departments with regards to maintenance follow up and schedule of external contractors.
- Ensure that Interaction with suppliers and contractors are maintained to ensure good working relationships.
- Ensuring strict timings are kept and correct grooming standard are maintained while visiting HIA Lounges.
- Assist in resolving customer complaints and collect feedback and forward complicated issues to the Support Services Manager for resolution.
- Actively promote an awareness of customer requirements throughout HIA Lounges.

Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**Job Requirement**

**About you**

**Qualifications and Experience**:
**Without a Degree**:**
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience** OR**
**With a Degree**:**
Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience

Preferred
- Previous experience in a leadership role preferably within support services i.e. housekeeping, maintenance in a five-star hotel/or Customer Service related industry.
- Airline experience will be an added advantage.

**Job Specific Skills**:
Essential
- Fully conversant in English
- Good communication skills-verbal and written
- Adequate knowledge and understanding of housekeeping operations
- High level of interpersonal skills with the ability to lead and motivate a team
- Ability to train and develop subordinate's skills.
- Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

Begin your journey with us.

Join our award-winning Cabin Crew team.

As the market conditions are improving and our network is growing, we are now looking to grow our Cabin Crew team, Qatar Airways’ Ambassadors to the world.

We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.

As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings - including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.

We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.

Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.

**Qualifications**:
To be successful in this role, you will have the following:

- Minimum age: 21 years
- Minimum arm reach: 212 cm (on tip toes)
- Minimum education: high school education
- Fluent in written and spoken English (ability to speak another language is an asset)
- Excellent health and fitness
- Willingness to relocate to Doha, Qatar
- Outgoing personality with good interpersonal skills and the ability to work with a multinational team
- Passion for service

You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality and professionalism.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

Begin your journey with us.

Join our award-winning Cabin Crew team.

As the market conditions are improving and our network is growing, we are now looking to grow our Cabin Crew team, Qatar Airways’ Ambassadors to the world.

We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.

As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings - including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.

We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.

Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.

**Qualifications**:
To be successful in this role, you will have the following:

- Minimum age: 21 years
- Minimum arm reach: 212 cm (on tip toes)
- Minimum education: high school education
- Fluent in written and spoken English (ability to speak another language is an asset)
- Excellent health and fitness
- Willingness to relocate to Doha, Qatar
- Outgoing personality with good interpersonal skills and the ability to work with a multinational team
- Passion for service

You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality and professionalism.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply