58 Customer Facing Role jobs in Qatar

Overview

Job title: Customer Service Supervisor

Location: Qatar - Doha

Closing date: 01-Oct-2025

Description - External: An exciting opportunity to join the Qatar Aircraft Catering Company. In this role you will be responsible for ensuring that flights are dispatched, loaded and hi-loaders depart as per the agreed dispatch schedule and galley-loading plan. Responsible to ensure that all functions carried out within HACCP (Hazard Analysis Critical Control Point) standards and ramp safety procedures by utilizing Service Delivery resources in proper way to cover all operational activities as per the agreed timeline with customers.

• Staff supervision, operational functions, uplift management, on-time performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service.
• Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.
• Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.
• Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.
• Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.
• Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (e.g. attendance, HACCP, KPI’s and labor) as required.
• To complete any investigation of Customer/ Staff Complaints /Voyage Reports and other department’s complaint and suggest a preventive/corrective action to avoid recurrence.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications - External

You should have at least a High School Qualification / Vocational Qualification /Diploma and 6 years of job related experience or Bachelor’s Degree and 4 years of job-related experience. It is highly beneficial if you have worked in a large catering environment or a five star hotel and have knowledge and adherence of HACCP Policy and Standard Quality Procedures.

• Computer Literate, with the knowledge of MS Office/Word/Excel.
• Good Communication in English (spoken and written).
• Ability to speak in Arabic will be an added advantage
• Effective Communication skill with internal and external Customers.
• Ability to work under pressure.
• Flexible in working hours.
• Knowledge of Food Safety and Airside Safety.
• Knowledge of Menu Specifications, Matrix and menu cycles.
• Airside driving experience.
• Time Management Skills.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Bachelor degree or equivalent

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Bachelor degree or equivalent

This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

• Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the local real estate market is a plus.

Qatar > Doha, Qatar | Posted on 09/14/2025

This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

• Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the local real estate market is a plus.

Premium Solutions Consultancy is Hiring!
Position: Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
• Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
• Maintain a high level of customer satisfaction through positive and productive interactions.
• Process customer orders, returns, and exchanges following company policies.
• Manage customer accounts, resolve discrepancies, and provide updates.
• Assist customers with product inquiries and services, ensuring clarity and satisfaction.
• Stay updated on company products, services, and policies to provide comprehensive support.
• Collaborate with other departments to enhance the overall customer experience.

Qualifications:
• Fluency in Arabic (written and spoken) is mandatory.
• Proficiency in English is required.
• Previous experience in customer service or a similar role is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Local hiring only – Candidates must be currently residing in Qatar.
• QID holders with NOC ready are eligible to apply.
• Must be ready to join immediately.

Send your CV to with "Customer Service Executive – Qatar" in the subject line.

Job Description:

The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract.

Qualifications & Experience:

1. At least completion of high school (12) year of education.
2. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted.

Skills:

1. Capable of English speaking, reading, and writing.
2. Keyboarding skills with good speed.
3. Good attitudes and strong customer relations skills.
4. Ability to cooperate with colleagues and supervisors in a respectable manner.

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.