71 Customer Inquiries jobs in Qatar
Customer Support Specialist (Customer Support
Doha, Doha
BOEING
Posted today
Job Viewed
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Position Responsibilities**:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners
- Interfaces with customers and internal Boeing resources.
**Basic Qualifications (Required Skills/Experience)**:
- Understands supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Eager to learn and grow
- Ability for mínimal travel domestically and internationally
**Preferred Qualifications (Desired Skills/Experience)**:
- Experience in the Aerospace industry
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
**Typical Education & Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 8 years' related work experience, etc.)
**Relocation**:
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Position Responsibilities**:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners
- Interfaces with customers and internal Boeing resources.
**Basic Qualifications (Required Skills/Experience)**:
- Understands supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Eager to learn and grow
- Ability for mínimal travel domestically and internationally
**Preferred Qualifications (Desired Skills/Experience)**:
- Experience in the Aerospace industry
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
**Typical Education & Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 8 years' related work experience, etc.)
**Relocation**:
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Executive
Doha, Doha
EFFY SOLUTIONS
Posted today
Job Viewed
Job Description
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
Should Have Valid Qatar Driving License
Should be available in Qatar with NOC
**Salary**: QAR2,000.00 - QAR3,000.00 per month
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
Should Have Valid Qatar Driving License
Should be available in Qatar with NOC
**Salary**: QAR2,000.00 - QAR3,000.00 per month
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
1
E-commerce Customer Support
Doha, Doha
JoyBox Qatar
Posted today
Job Viewed
Job Description
**Department**: Sales and Operations
**Reports** to: Sales and Operations Team Leaders
**Hours**: Saturday-Thursday, 8 am-6 pm
**General Job Description**
As the first point of contact with customers, you are required to take an active role in sales and services within our online channels and telephone calls to ensure complete customer satisfaction. You are required to demonstrate a high degree of product knowledge, and customer awareness and accurately place customer orders online. You are responsible for processing messages and telephone orders. You will be responsible for coordinating with our operation team to ensure delivery to customers and for
keeping inventory levels monitored and updated.
**Duties and Responsibilities**
- Respond to customer messages and phone calls quickly and ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders on all online channels and telephone calls.
- Take the opportunity for recommendations and add-on sales.
- Ensure resolution to customer complaints, returns, replacements and cancellations.
- Assist customers with after-sales service issues.
- Monitor and update physical inventory levels and report stock count to team leaders.
- Liaise with delivery team to ensure satisfactory, seamless and timely delivery of online orders to customers and assist the team in possible rescheduling, returns, replacements and cancellations.
- Communicate and coordinate with vendors for the collection of items.
- Manage returns, exchanges and replacements from vendors' inventory.
- Communicate and coordinate with vendors to keep vendor inventory updated on the online store.
- Conduct product research. The necessary training will be provided.
- Perform minor adhoc tasks when required
**Education and Experience**
- 2+ years of experience in a customer service role is required.
- Excellent written and spoken English
- High-school diploma is required, university degree is preferred.
- Fast typing and computer skills.
- Must have excellent computer and social media knowledge.
**Reports** to: Sales and Operations Team Leaders
**Hours**: Saturday-Thursday, 8 am-6 pm
**General Job Description**
As the first point of contact with customers, you are required to take an active role in sales and services within our online channels and telephone calls to ensure complete customer satisfaction. You are required to demonstrate a high degree of product knowledge, and customer awareness and accurately place customer orders online. You are responsible for processing messages and telephone orders. You will be responsible for coordinating with our operation team to ensure delivery to customers and for
keeping inventory levels monitored and updated.
**Duties and Responsibilities**
- Respond to customer messages and phone calls quickly and ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders on all online channels and telephone calls.
- Take the opportunity for recommendations and add-on sales.
- Ensure resolution to customer complaints, returns, replacements and cancellations.
- Assist customers with after-sales service issues.
- Monitor and update physical inventory levels and report stock count to team leaders.
- Liaise with delivery team to ensure satisfactory, seamless and timely delivery of online orders to customers and assist the team in possible rescheduling, returns, replacements and cancellations.
- Communicate and coordinate with vendors for the collection of items.
- Manage returns, exchanges and replacements from vendors' inventory.
- Communicate and coordinate with vendors to keep vendor inventory updated on the online store.
- Conduct product research. The necessary training will be provided.
- Perform minor adhoc tasks when required
**Education and Experience**
- 2+ years of experience in a customer service role is required.
- Excellent written and spoken English
- High-school diploma is required, university degree is preferred.
- Fast typing and computer skills.
- Must have excellent computer and social media knowledge.
This advertiser has chosen not to accept applicants from your region.
2
E-commerce Customer Support
Doha, Doha
JoyBox Qatar
Posted today
Job Viewed
Job Description
**Department**: Sales and Operations
**Reports** to: Sales and Operations Team Leaders
**Hours**: Saturday-Thursday, 8 am-6 pm
**General Job Description**
As the first point of contact with customers, you are required to take an active role in sales and services within our online channels and telephone calls to ensure complete customer satisfaction. You are required to demonstrate a high degree of product knowledge, and customer awareness and accurately place customer orders online. You are responsible for processing messages and telephone orders. You will be responsible for coordinating with our operation team to ensure delivery to customers and for
keeping inventory levels monitored and updated.
**Duties and Responsibilities**
- Respond to customer messages and phone calls quickly and ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders on all online channels and telephone calls.
- Take the opportunity for recommendations and add-on sales.
- Ensure resolution to customer complaints, returns, replacements and cancellations.
- Assist customers with after-sales service issues.
- Monitor and update physical inventory levels and report stock count to team leaders.
- Liaise with delivery team to ensure satisfactory, seamless and timely delivery of online orders to customers and assist the team in possible rescheduling, returns, replacements and cancellations.
- Communicate and coordinate with vendors for the collection of items.
- Manage returns, exchanges and replacements from vendors' inventory.
- Communicate and coordinate with vendors to keep vendor inventory updated on the online store.
- Conduct product research. The necessary training will be provided.
- Perform minor adhoc tasks when required
**Education and Experience**
- 2+ years of experience in a customer service role is required.
- Excellent written and spoken English
- High-school diploma is required, university degree is preferred.
- Fast typing and computer skills.
- Must have excellent computer and social media knowledge.
**Reports** to: Sales and Operations Team Leaders
**Hours**: Saturday-Thursday, 8 am-6 pm
**General Job Description**
As the first point of contact with customers, you are required to take an active role in sales and services within our online channels and telephone calls to ensure complete customer satisfaction. You are required to demonstrate a high degree of product knowledge, and customer awareness and accurately place customer orders online. You are responsible for processing messages and telephone orders. You will be responsible for coordinating with our operation team to ensure delivery to customers and for
keeping inventory levels monitored and updated.
**Duties and Responsibilities**
- Respond to customer messages and phone calls quickly and ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders on all online channels and telephone calls.
- Take the opportunity for recommendations and add-on sales.
- Ensure resolution to customer complaints, returns, replacements and cancellations.
- Assist customers with after-sales service issues.
- Monitor and update physical inventory levels and report stock count to team leaders.
- Liaise with delivery team to ensure satisfactory, seamless and timely delivery of online orders to customers and assist the team in possible rescheduling, returns, replacements and cancellations.
- Communicate and coordinate with vendors for the collection of items.
- Manage returns, exchanges and replacements from vendors' inventory.
- Communicate and coordinate with vendors to keep vendor inventory updated on the online store.
- Conduct product research. The necessary training will be provided.
- Perform minor adhoc tasks when required
**Education and Experience**
- 2+ years of experience in a customer service role is required.
- Excellent written and spoken English
- High-school diploma is required, university degree is preferred.
- Fast typing and computer skills.
- Must have excellent computer and social media knowledge.
This advertiser has chosen not to accept applicants from your region.
3
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 6 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 6 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Customer Support - 3 Months Project Visa - Qr 4500
Doha, Doha
HRK
Posted today
Job Viewed
Job Description
Monthly payable all-inn QR 4500 (Including basic, housing & transport)
- Good English communication
- Strong personality handling crowd management
- Customer oriented, assistance, informative
**Job Type**: Contract
Contract length: 3 months
**Salary**: QAR4,499.00 - QAR4,500.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Assistance: 2 years (required)
- Crowd Management: 2 years (required)
**Language**:
- Fluent English (required)
- Good English communication
- Strong personality handling crowd management
- Customer oriented, assistance, informative
**Job Type**: Contract
Contract length: 3 months
**Salary**: QAR4,499.00 - QAR4,500.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Assistance: 2 years (required)
- Crowd Management: 2 years (required)
**Language**:
- Fluent English (required)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor
Commercial Bank
Posted today
Job Viewed
Job Description
Key Accountabilities
- Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
- Build sustainable relationships and trust with customer through open and engaged communication model
- Well presented in terms of manners, dress, turnout and client attitude.
- Identify and assess client needs holistically at point of contact & deliver delightful experiences
- Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
- Generate sales leads at point of contact based on assessment of client needs.
- Provide accurate, valid and complete information by using the right tools & process
- Meet personal / customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Tracking customer experiences across online and offline channels.
- Collaborating with other Retail teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Developing feedback surveys
- Scheduling in-person and video meetings with customers & prospects as and when needed.
- Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Bachelor degree or equivalent
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor
Doha, Doha
Commercial Bank
Posted today
Job Viewed
Job Description
Key Accountabilities
- Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
- Build sustainable relationships and trust with customer through open and engaged communication model
- Well presented in terms of manners, dress, turnout and client attitude.
- Identify and assess client needs holistically at point of contact & deliver delightful experiences
- Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
- Generate sales leads at point of contact based on assessment of client needs.
- Provide accurate, valid and complete information by using the right tools & process
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Tracking customer experiences across online and offline channels.
- Collaborating with other Retail teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Developing feedback surveys
- Scheduling in-person and video meetings with customers & prospects as and when needed.
- Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Bachelor degree or equivalent
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Doha, Doha
Levante Holding
Posted 2 days ago
Job Viewed
Job Description
This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.
Responsibilities- Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
- Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
- Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
- Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
- Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
- Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
- Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.
- High school diploma or equivalent; degree in business or related field is a plus.
- Proven experience in customer service, preferably in real estate or a related industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of the local real estate market is a plus.
This advertiser has chosen not to accept applicants from your region.
9