47 Customer Orders jobs in Qatar
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc
Posted 7 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar.
- Handle press releases, media relations, and event planning.
- Proactively engage with customers through calls, meetings, and digital channels.
- Maintain excellent communication in both Arabic and English across all interactions.
- Monitor customer feedback and work with internal teams to address pain points.
- Support business development efforts by building and nurturing relationships with key stakeholders.
- Manage and facilitate governmental and business clearances as needed.
- Act as the primary point of contact for local media and public inquiries.
- Identify opportunities for partnerships, collaborations, and community engagement.
- Handle escalated customer concerns with empathy and efficiency.
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies.
Ideal candidate
Qualifications
- Qatari national with excellent communication skills in Arabic and English.
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
- Proven experience in managing client relationships and handling media communications.
Knowledge & Competency
- Strong understanding of B2B engagement and customer experience .
- Skilled in public relations, media management, and brand promotion.
- Knowledge of handling business clearances in Qatar.
- Ability to develop and implement customer engagement strategies.
Personality
- charismatic, confident, and approachable. Comfortable being the face of the brand.
- Professional, proactive, and adaptable in fast-paced environments.
- Strong problem-solving skills with the ability to think on your feet.
- Balanced approach to managing PR priorities alongside customer service needs.
This advertiser has chosen not to accept applicants from your region.
0
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 9 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc
Posted 7 days ago
Job Viewed
Job Description
About
Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the
Public Relations & Customer Support Specialist
, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in
both Arabic and English
across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate
governmental and business clearances
as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of
B2B engagement
and
customer experience
. Skilled in public relations, media management, and brand promotion. Knowledge of handling
business clearances
in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.
#J-18808-Ljbffr
Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the
Public Relations & Customer Support Specialist
, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in
both Arabic and English
across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate
governmental and business clearances
as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of
B2B engagement
and
customer experience
. Skilled in public relations, media management, and brand promotion. Knowledge of handling
business clearances
in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 9 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience - Welfare & Support Officer
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**About the role**
You will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.
**Operational role includes**:
Provide necessary support by assisting with any Cabin Crew related matters during their tenure.
Responsible for handling an effective administrative support function within the Department.
Provide care and support to Cabin Crew who need of any counselling through illness or any other personal challenges.
Monitor Cabin Crew absences which may be due to sickness or non
- availability for duty, and provide them with the required guidance.
Assisting Cabin Crew with a direct view into resolving issues or by referral to relevant department / person in order to provide a solution to issues faced.
Liaise with internal and external departments for any employee related issues whilst ensuring that all stakeholders are up to date with the latest information.
Provide assistance to Cabin Crew by acting as a key liaison between external parties.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**
- Relevant College or University qualification to min Bachelor's level with minimum 3 years of job-related experience required or High School/Vocational/ relevant Diploma with minimum 4 years of job-related experience.
It is essential to have
- Ability to use logic and reasoning to identify and analyse the pros/cons of alternative solutions, conclusions, or approaches to problems.
- Highly developed interpersonal skills and the ability to be empathetic
- Excellent English communication skills, both verbal and written
- Possess excellent people management skills
- Ability to work in shift pattern, roster based including night shifts.
- Holding a valid Qatar Driving license will be an added advantage.
- Cabin Crew experience will be an added advantage
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
You will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.
**Operational role includes**:
Provide necessary support by assisting with any Cabin Crew related matters during their tenure.
Responsible for handling an effective administrative support function within the Department.
Provide care and support to Cabin Crew who need of any counselling through illness or any other personal challenges.
Monitor Cabin Crew absences which may be due to sickness or non
- availability for duty, and provide them with the required guidance.
Assisting Cabin Crew with a direct view into resolving issues or by referral to relevant department / person in order to provide a solution to issues faced.
Liaise with internal and external departments for any employee related issues whilst ensuring that all stakeholders are up to date with the latest information.
Provide assistance to Cabin Crew by acting as a key liaison between external parties.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**
- Relevant College or University qualification to min Bachelor's level with minimum 3 years of job-related experience required or High School/Vocational/ relevant Diploma with minimum 4 years of job-related experience.
It is essential to have
- Ability to use logic and reasoning to identify and analyse the pros/cons of alternative solutions, conclusions, or approaches to problems.
- Highly developed interpersonal skills and the ability to be empathetic
- Excellent English communication skills, both verbal and written
- Possess excellent people management skills
- Ability to work in shift pattern, roster based including night shifts.
- Holding a valid Qatar Driving license will be an added advantage.
- Cabin Crew experience will be an added advantage
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
4
Customer Experience - Welfare & Support Specialist
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About the role
As a Welfare and Support Specialist, you will be leading and inspiring a team of Welfare and Support Officers, provide constant coaching and encourage them to provide a high standard of wellbeing services to the Cabin Crew.
You will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.
You will be accountable for working with internal and external partners.
You will be responsible in enhancing the performance by providing suggestions to implement efficient and innovative processes to improve the service delivery to the Cabin Crew population.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**
- Bachelor's level with minimum 4 years of relevant experience required or High School/Vocational/ Diploma or Equivalent with minimum 5 years of job-related experience.
It is essential to have
- Ability to delegate tasks, mentor, coach and ensure smooth workflow
- Highly developed interpersonal skills and the ability to be empathetic
- Excellent English communication skills, both verbal and written
- Possess excellent people management skills
- Ability to work under flexible working hours
- Holding a valid Qatar Driving license will be an added advantage.
- Cabin Crew experience will be an added advantage
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
As a Welfare and Support Specialist, you will be leading and inspiring a team of Welfare and Support Officers, provide constant coaching and encourage them to provide a high standard of wellbeing services to the Cabin Crew.
You will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.
You will be accountable for working with internal and external partners.
You will be responsible in enhancing the performance by providing suggestions to implement efficient and innovative processes to improve the service delivery to the Cabin Crew population.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
**About you**
- Bachelor's level with minimum 4 years of relevant experience required or High School/Vocational/ Diploma or Equivalent with minimum 5 years of job-related experience.
It is essential to have
- Ability to delegate tasks, mentor, coach and ensure smooth workflow
- Highly developed interpersonal skills and the ability to be empathetic
- Excellent English communication skills, both verbal and written
- Possess excellent people management skills
- Ability to work under flexible working hours
- Holding a valid Qatar Driving license will be an added advantage.
- Cabin Crew experience will be an added advantage
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
5
Executive - Customer Service
Doha, Doha
Apparel Group
Posted today
Job Viewed
Job Description
Join to apply for the Executive - Customer Service role at Apparel Group
Join to apply for the Executive - Customer Service role at Apparel Group
Job Description
Objective:
This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
Key Responsibility:
Customer Relationship Management
- Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
- Maintain up-to-date customer records, delivery status reports, and order documentation.
- Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
- Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
- Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
- Follow up on open service requests and ensure escalations are handled promptly.
- Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
- Update customers proactively on order status, stock availability, or delivery timelines.
- Support the preparation of customer service KPIs and periodic service-level reports.
- Recommend process enhancements and digital tools to improve service response and customer satisfaction.
- Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
- Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
- 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
- Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
- Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Retail
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Doha, Qatar QAR300.00-QAR350.00 1 month ago
Manager Customer Service and Accessibility Guest Experience Expert (Front Desk Agent) B2b Customer Service Representative (6 months contract) Guest Experience Expert (Service Express Team Leader)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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6
Customer Service Representative
Doha, Doha
ABC Group
Posted 3 days ago
Job Viewed
Job Description
We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.
- Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
- Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
- Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
- Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed
- Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
- Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
- Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
- Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams
- CRM Software Experience - Familiarity with customer relationship management systems
- Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
- Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
- Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Doha, Doha
Arabnews
Posted 11 days ago
Job Viewed
Job Description
- Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
- Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
- Provide regular updates to customers on service progress and follow up as needed.
- Recommend and upsell additional services based on customer needs and vehicle condition.
- Maintain and update accurate customer records.
- Prepare service-based invoices and assist with billing documents.
- Resolve customer complaints and ensure a smooth, satisfying service experience.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager
Doha, Doha
Aguas de Valencia International
Posted 11 days ago
Job Viewed
Job Description
With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.
We are currently looking for a: Customer Service Manager
Location: Middle East
The Customer Service Manager is responsible for:
- Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
- Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
- Supervising staff according to policies and procedures.
- Evaluating operations and maintenance of facilities, recommending and implementing improvements.
- Managing team performance, including training, supervision, and direction.
- Working on client premises and being available for emergency calls.
- Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
- Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
- Removing blockages within sewage networks, including manual and mechanical cleaning.
- Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!
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9