107 Customer Relations jobs in Qatar
Customer Relations Executive
Doha, Doha
Qatar National Bank (QNB)
Posted 2 days ago
Job Viewed
Job Description
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.
QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.
The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).
Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.
Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.
This advertiser has chosen not to accept applicants from your region.
0
Customer Relations Executive
Doha, Doha
Qatar National Bank (QNB)
Posted 1 day ago
Job Viewed
Job Description
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha. With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.
QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.
The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).
Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.
#J-18808-Ljbffr
QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.
The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).
Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Customer relations executive
Qatar National Bank
Posted today
Job Viewed
Job Description
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.
Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.#J-18808-Ljbffr
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.
Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Female Customer Relations Executive - Services
Doha, Doha
JKR Infra Trading & Services
Posted today
Job Viewed
Job Description
a. Attending the walk-in customers and phone calls
b. Coordinating the service calls
c. Giving product demo to the customers
d. Coordinating with the call center
e. System updates & Reporting
f. Petty cash management
g. Telemarketing & Office management
h. Warranty claim management
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: From QAR3,000.00 per month
COVID-19 considerations:
NA
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 2 years (preferred)
- office management & accounting: 1 year (preferred)
**Language**:
- English (preferred)
- Arabic (preferred)
License/Certification:
- Qatar Driving License (preferred)
b. Coordinating the service calls
c. Giving product demo to the customers
d. Coordinating with the call center
e. System updates & Reporting
f. Petty cash management
g. Telemarketing & Office management
h. Warranty claim management
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: From QAR3,000.00 per month
COVID-19 considerations:
NA
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 2 years (preferred)
- office management & accounting: 1 year (preferred)
**Language**:
- English (preferred)
- Arabic (preferred)
License/Certification:
- Qatar Driving License (preferred)
This advertiser has chosen not to accept applicants from your region.
3
I.t Customer Support
Doha, Doha
Ertibat Technology Solutions
Posted today
Job Viewed
Job Description
Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
This advertiser has chosen not to accept applicants from your region.
4
I.t Customer Support
Doha, Doha
Ertibat Technology Solutions
Posted today
Job Viewed
Job Description
Ertibat Technology Solutions (ETS) was established with the aim of becoming a major provider in the IT Industry in Qatar. With the founding staff having more than twenty years of experience in the Information Technology field, ETS commenced its business under the umbrella of Ertibat International
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
Issue Resolution: Diagnose and resolve software problems by analyzing system logs, conducting research, and utilizing available resources. Provide step-by-step instructions or guidance to customers to help them overcome software-related challenges.
Troubleshooting: Identify and troubleshoot hardware and software compatibility issues that may affect the functionality of the POS system. Collaborate with other IT teams, such as hardware support or software development, to resolve complex issues.
Documentation: Create and update technical documentation, including FAQs, user guides, and knowledge base articles, to assist customers in self-solving common issues and to improve the efficiency of the support process.
Escalation Management: Prioritize and escalate unresolved issues to appropriate teams or higher-level support, ensuring timely resolution of critical customer concerns.
Customer Training: Conduct training sessions or provide remote assistance to customers on using the POS software effectively, including new feature introductions and software updates.
Quality Assurance: Test and validate software updates, patches, or bug fixes before they are released to customers. Provide feedback to the development team regarding the performance, usability, and overall quality of the software.
Customer Feedback: Actively gather customer feedback and suggestions, identifying trends or recurring issues. Share feedback with the product development team to contribute to software improvements and enhancements.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Engineer- Infrastructure
Doha, Doha
TAT IT Technolgies
Posted 24 days ago
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar
Key Responsibilities
Key Responsibilities
- Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
- Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
- Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
- Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
- Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
- Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
- Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
- Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
- Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
- Maintain support assignment records and update support tickets on a daily basis.
- Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
- Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
- Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
- Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
- Maintain the company standard in performing quality work, documentations and procedures.
- Observe tidiness and be presentable in attending customer meetings and engagements.
- Observe good behavior at all times and adhere to company policies and procedures.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Engineer- Infrastructure
Doha, Doha
TAT IT Technolgies
Posted 24 days ago
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha,Qatar
Key Responsibilities
Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.
Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr
Key Responsibilities
Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution. Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions. Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project. Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head. Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed. Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead. Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends. Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors. Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer. Maintain support assignment records and update support tickets on a daily basis. Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements. Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings. Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities. Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads. Maintain the company standard in performing quality work, documentations and procedures. Observe tidiness and be presentable in attending customer meetings and engagements. Observe good behavior at all times and adhere to company policies and procedures.
Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Customer support engineer- infrastructure
TAT IT Technolgies
Posted today
Job Viewed
Job Description
We have an urgent requirement for Customer Support Engineer- Infrastructure with our client-based Doha, QatarKey ResponsibilitiesCarry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
Maintain support assignment records and update support tickets on a daily basis.
Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
Maintain the company standard in performing quality work, documentations and procedures.
Observe tidiness and be presentable in attending customer meetings and engagements.
Observe good behavior at all times and adhere to company policies and procedures.Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support
#J-18808-Ljbffr
Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
Maintain support assignment records and update support tickets on a daily basis.
Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
Maintain the company standard in performing quality work, documentations and procedures.
Observe tidiness and be presentable in attending customer meetings and engagements.
Observe good behavior at all times and adhere to company policies and procedures.Skills: vendor management,it management solutions,infrastructure,hyper converged solutions,microsoft core enterprise solutions,customer,data protection,project documentation,technical support,virtualization,customer support
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Female - Customer Support Admin
Doha, Doha
Astrea Group Trading & Contracting W.L.L.
Posted today
Job Viewed
Job Description
You will provide administrative support for the smooth functioning of the department on a daily basis.
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Salary**: To be discussed upon interview
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- highly-fluent English (required)
- You will undertake projects as directed by the Manager in order to support the daily operations.
- You will provide business documentation support to the Procurement department.
- You will answer calls from customers regarding orders and requests.
**Qualifications**
- **Excellent **written and spoken English communication skills is a must; preferably with call center experience
- Female
- Knowledgeable in MS office (Word, Excel, Powerpoint,.) preferred.
- Ability to work in a cross-culture environment.
- Excellent computer skills.
- Maintain confidentiality and self-discipline.
- Should be motivated, responsible, and focused.
**Salary**: To be discussed upon interview
COVID-19 considerations:
- All applicants / clients are required to wear a mask upon entry
- Sanitation readily available in the office
- Common areas are cleaned regularly
**Language**:
- highly-fluent English (required)
This advertiser has chosen not to accept applicants from your region.
9