47 Customer Representative jobs in Qatar
Customer Service Representative
Posted 7 days ago
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Management Solutions International (MSI) is hiring!
We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .
Requirements :
Diploma or higher qualification
3+ years experience in customer service within logistics / warehouse / distribution
Arabic language proficiency is mandatory
Familiarity with Warehouse Management Systems (WMS) preferred
Willing to work in rotational / shift-based schedules
Only shortlisted applicants will be contacted.
#J-18808-LjbffrCustomer Service Representative
Posted 7 days ago
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#J-18808-Ljbffr
Customer Service Representative
Posted today
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Customer Service Representative Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Customer Service Representative Requirements**:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- With Valid Qatar ID
- Can join immediately
**Salary**: QAR5,000.00 - QAR6,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Customer Service Representative
Posted today
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**Job Roles and Responsibilities**
- Answering telephone calls in a timely manner and providing helpful accurate information to callers.
- Demonstrate high level of empathy during interactions with the caller.
- Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
- Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, administrative support and more as instructed by line manager.
- Keeping database up to date
- Ensure adherence to company policies, procedures and practices.
- Providing good customer service to clients by always demonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training as appropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in both Arabic and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and maintain strict confidentiality at all times
**Key Interactions**
- Customers
- Team Leaders
- Support Team
- HR
- IT Team
**Skill & Experience**
- Bi-lingual (Arabic and English) - required high fluency in both languages.
- Excellent communication skills in both English and Arabic languages.
- At least 1 year of experience in a Call Center
- Solution focused and High problem solving skills
- Excellent time management and self-organizing
- Good typing speed (Ability to type 30 WPM )
- Experience with usage of MS Windows and MS office and related tools
**Educational Qualification**
- High School and Above
**Behavioral Skill**
- Highly Empathetic
- Ability to work under pressure
- Flexible hours
- Patient, Motivated self-starter
- Excellent communication with the team
- Presentation and negotiation talent
- Displays positive professional outlook and behavior
Customer Service Representative
Posted today
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By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
Support the rental sales team with handling customer enquiries, telephone rental sales and existing rental extensions/renewals/follow up. Suport the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions. Admin work to support the rental sales team.
**What you will do**:
- Achieve monthly sales target for new rental sales and existing rental extensions.
- Follow up existing customers for rental contract extensions and secure
Customer Relations Executive
Posted 3 days ago
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QNB Group, the World's Strongest
Customer Relations Executive
Posted 11 days ago
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QNB Group, the World's Strongest
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Customer Relations Executive
Posted 10 days ago
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B2b Customer Service Representative (6 months contract)
Posted 20 days ago
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The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards.
Context:
As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions.
B. Key Responsibilities
Customer Support & Request Handling
Receive and process business customer requests and documentation related to services and updates.
Enter customer data and service information accurately into internal systems.
Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media).
Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines.
Escalate unresolved or complex issues to appropriate internal stakeholders for resolution.
Order Management & Service Coordination
Proactively monitor pending requests to ensure timely closure.
Identify data inconsistencies and initiate correction procedures.
Ensure proper handling and storage of documents as per internal policies.
Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues.
Provide feedback on system usability and report any challenges encountered during operations.
Service Awareness & Communication
Educate business customers on available services and support tools.
Promote awareness of digital platforms and self-service solutions.
Support service improvement efforts through regular feedback and client insights.
Assist in generating scheduled and on-demand reports on service activities as needed.
C. Work Schedule
Rotational 24/7 shift coverage, including weekends and holidays.
D. Requirements
Willing and able to work full rotational shifts (including weekends and public holidays).
Must hold a valid Qatar ID (QID).
Can secure NOC/secondment from sponsor
#J-18808-LjbffrB2b Customer Service Representative (6 months contract)
Posted 6 days ago
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