74 Customerservice jobs in Qatar
Customer Care Outstations Coordinator
Posted today
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Job Description
We are looking for a skilled Customer Care Outstation Coordinator to join our Customer Care department. You will be responsible for management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will also coordinate feedback and recommend solutions to underperformance of QR’s services.
As part of your daily responsibilities, you will also:
- Respond to customers in a timely manner according to local legislation. Respond to complaints and request for information and assistance, interpret, and explain procedures and policies. Investigate and analyze all customers complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with Department SLAs.
- Recommend level of compensation (monetary, vouchers, Avios) for service recovery and settlement of complaints according to QR's internal policies and procedures.
- Utilize and communicate management information and performance data, to ensure delivery of an effective operation and maximize customer retention.
- Manage a comprehensive database of customer feedback and generate reports.
- Regularly interact with Airport Stations in all QR network, Legal Department and Customer Care Team at the main Office in order to explain cases and seeks inputs on now to solve issues.
- Lead the discussion with local attorneys to handle customer related legal cases in order to address and resolve corporate cases. Represent QR when required on hearings at Court and ensure all responses and resolutions are based on fact, well-reasoned and legally sound to ensure that there are no risk implications which may result in legal actions against the Company.
- Liaise with functional departments at Head Office to gather information and carry out background investigations with regards to customer feedback and complaints
- Work with various internal departments and assist in the negotiation of case resolutions with customers and mediate where appropriate to ensure a mutually acceptable outcome, ensure retention of the customer.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**Qualifications**:
About You
- Bachelor’s Degree with minimum 3 years of job-related experience
- Airline Experience (preferred)
- Customer Relations-related field experience
- Commercial acumen, able to spot and interpret market trends
- Excellent command of English language
- Advanced of native knowledge of Russian / Spanish / any of any of the Scandinavian languages (Norwegian, Swedish, Finnish, Danish)
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Interpersonal skills
- Proven time management skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
Application Guidelines
Customer Care Agent (Arabic Speaking)
Posted today
Job Viewed
Job Description
- Have good Customer Care experience
- Application admin
- Communication with delivery hubs
- Managing Orders
**Salary**: QAR3,000.00 - QAR3,500.00 per month
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
QNB3413 - Officer Customer Care Call Center (Qatarization)
Posted 15 days ago
Job Viewed
Job Description
This role involves conducting business over the telephone, utilizing advanced contact technology to provide excellent customer service. About QNB
Established in 1964, QNB Group is the first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. It operates in over 31 countries with more than 28,000 employees, serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has received numerous awards. The bank also actively engages in community support programs. Job Purpose
The incumbent will primarily handle customer interactions via telephone, ensuring high-quality service and support. Responsibilities
Achieve KPIs such as call response time, query resolution time, and call handling volume. Implement and promote best practices in the Customer Care Call Center. Maintain cost efficiency and productivity. Respond promptly to customer inquiries, providing accurate information and solutions. Adhere to SLAs and build effective relationships with internal departments. Ensure compliance with data protection policies and regulatory requirements. Maintain thorough product knowledge and participate in ongoing training. Handle complaints professionally, aiming for positive resolutions. Participate in team meetings and professional development activities. Education and Experience
College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. No minimum experience required. Applicants are required to attach their Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.
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QNB3278 - Associate Customer Care Call Center (Qatarization)
Posted 20 days ago
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Job Description
About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center. Implement KPI’s and best practices for Officer, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. Assist customers in all their queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Adhere to the Group’s data protection policies/ procedures at all times. Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Education And Experience Requirements High School Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note: you will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate
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Client Relations Associate
Posted 17 days ago
Job Viewed
Job Description
IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.
Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
- Graduate of any bachelor's degree (preferably in Marketing or Business) or equivalent.
- Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
- Background in corporate sales, business development, and developing/executing marketing campaigns.
What is in store for you:
- Career growth opportunities (Entry Level to Director's Level)
- Tax-free remuneration
- Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
- Exposure to diverse cultures and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
Client Relations Associate
Posted 1 day ago
Job Viewed
Job Description
IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity.
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride to be a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID with a committed team of professionals maintains quality courses that meet international standards and certifications.
Join us as a Client Relations Associate. This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
- Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent.
- Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus).
- Background in corporate sales, business development and developing/executing marketing campaigns to name a few.
What is in store for you:
- Career Growth (Entry Level – Director’s Level)
- Tax Free Remuneration
- Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more)
- Exposure to diverse culture and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-LjbffrClient Relations Associate
Posted 1 day ago
Job Viewed
Job Description
IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.
Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
- Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent.
- Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
- Background in corporate sales, business development, and developing/executing marketing campaigns.
What is in store for you:
- Career growth opportunities (Entry Level to Director’s Level)
- Tax-free remuneration
- Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
- Exposure to diverse cultures and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
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Client Relations Associate
Posted 20 days ago
Job Viewed
Job Description
Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus). Background in corporate sales, business development, and developing/executing marketing campaigns. What is in store for you: Career growth opportunities (Entry Level to Director’s Level) Tax-free remuneration Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more) Exposure to diverse cultures and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-Ljbffr
Client Relations Associate
Posted 20 days ago
Job Viewed
Job Description
Client Relations Associate.
This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus). Background in corporate sales, business development and developing/executing marketing campaigns to name a few. What is in store for you: Career Growth (Entry Level – Director’s Level) Tax Free Remuneration Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more) Exposure to diverse culture and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-Ljbffr
Client relations associate
Posted today
Job Viewed
Job Description
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.
Join us as aClient Relations Associate. This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent.
Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
Background in corporate sales, business development, and developing/executing marketing campaigns.
What is in store for you:
Career growth opportunities (Entry Level to Director’s Level)
Tax-free remuneration
Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
Exposure to diverse cultures and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio
(Qualified candidates will be contacted by the IAID HR Team)#J-18808-Ljbffr