91 Customerservice jobs in Qatar

Requirement:
**Experience : 1+ Years**

**Designation : Arabic Agent**

**Location : Qatar**

**Responsibilities**:

- Answering or making calls to customers to receive their orders, learn about and address their needs, complaints, or other issues with our products or services.
- Fluency in English is a must.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making suggestive/ up selling or recommendations for products or services that may better suit customer needs.
- Taking part in training and other learning opportunities to expand knowledge of our brand and its products and services and continuously being updated on the new launches and promotions offered to the customers.
- Adhering to all company policies and procedures.

Salary : 2000 QAR with Accommodation.

**Salary**: Up to QAR2,000.00 per month

**Language**:

- Arabic (required)
- English (required)

Maintaining a positive, empathetic, and professional attitude toward tenants at all times.
Responding promptly to customer inquiries/ tenant requests.
Communicating with customers through various channels.
Acknowledging and resolving customer/tenants complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary. (Accounts department, Maintenance Team, Real Estate Manager)
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Local hire only.

**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 1 month

Application Question(s):

- Do you have a driving license?

**Experience**:

- Real Estate: 2 years (required)

As Customer Care Duty Manager within Qatar Aircraft Catering Company, you will be responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. You will contribute towards and assist in establishing of QACC marketing strategy, managing and facilitating all internal finance and contracts related communication linked to Catering Agreements.

**Responsibilities**:

- Work together and along with other members of Customer Service department in order to participate in achieving the set targets.
- Liaise and communicate with internal departments (Production, Assembly and Service Delivery Team) in order to obtain solid information which needs to be consolidated and passed on to relevant parties.
- Liaise and follow up with Finance & Contracts department in reference to Catering Agreements, ensuring these are handled and processed in a timely and professional manager.
- Plan and support menu presentation ensuring all the feedback and requirements are recorded and assigned for appropriate action.
- Participate in establishing, enhancing and maximizing Customer Service KPIs.
- Gather customer related data utilizing feedback from Cabin Crew reporting, customer meetings and analysis of computer-generated complaints from the customer. Generate statistical reports in order to better target customer needs and requirements, whilst assist with Voyage reporting mechanisms.
- Assist and lead Customer Service projects that are profitable, innovative and enhance customer experience.
- Lead and/or participate in functional initiatives as set out by the supervising manager.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- Bachelor’s Degree with minimum 4 years of relevant experience
- Airline catering experience is a must or caterer
- Essentially an Account Manager within the industry

**Job Specific Skills**:

- Customer service orientation
- Excellent administration skills
- Ability to engage, inspire and influence people
- Creative and Innovative with ability to propose new and innovative solutions
- Strong team focus and commitment attitude
- Excellent computer skills, including MS Word, Office, Power Point and Internet
- Knowledge of HACCP is preferred

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

QNB3413 - Officer Customer Care Call Center (Qatarization)

This role involves conducting business over the telephone, utilizing advanced contact technology to provide excellent customer service. About QNB

Established in 1964, QNB Group is the first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. It operates in over 31 countries with more than 28,000 employees, serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has received numerous awards. The bank also actively engages in community support programs. Job Purpose

The incumbent will primarily handle customer interactions via telephone, ensuring high-quality service and support. Responsibilities

Achieve KPIs such as call response time, query resolution time, and call handling volume. Implement and promote best practices in the Customer Care Call Center. Maintain cost efficiency and productivity. Respond promptly to customer inquiries, providing accurate information and solutions. Adhere to SLAs and build effective relationships with internal departments. Ensure compliance with data protection policies and regulatory requirements. Maintain thorough product knowledge and participate in ongoing training. Handle complaints professionally, aiming for positive resolutions. Participate in team meetings and professional development activities. Education and Experience

College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. No minimum experience required. Applicants are required to attach their Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.

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QNB3278 - Associate Customer Care Call Center (Qatarization)

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center. Implement KPI’s and best practices for Officer, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. Assist customers in all their queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Adhere to the Group’s data protection policies/ procedures at all times. Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Education And Experience Requirements High School Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note: you will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate

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QNB3470 - Senior Associate Customer Care Call Center (Qatarization)

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QNB Group QNB3470 - Senior Associate Customer Care Call Center (Qatarization)

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QNB Group Get AI-powered advice on this job and more exclusive features. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center. Implements KPI’s and best practices for Senior Associate, Customer Care Call Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Responsible for responding to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Adhere to the Group’s data protection policies/ procedures at all times Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

Seniority level

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Employment type Full-time Job function

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IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity.

A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride to be a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID with a committed team of professionals maintains quality courses that meet international standards and certifications.

Join us as a Client Relations Associate. This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times.

Requirements:

1. Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent.
2. Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus).
3. Background in corporate sales, business development and developing/executing marketing campaigns to name a few.

What is in store for you:

1. Career Growth (Entry Level – Director’s Level)
2. Tax Free Remuneration
3. Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more)
4. Exposure to diverse culture and nationalities

If you share the same passion as us, then come and join our team!

You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

#J-18808-Ljbffr

IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.

A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.

Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.

Requirements:

• Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent.
• Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
• Background in corporate sales, business development, and developing/executing marketing campaigns.

What is in store for you:

• Career growth opportunities (Entry Level to Director’s Level)
• Tax-free remuneration
• Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
• Exposure to diverse cultures and nationalities

If you share the same passion as us, then come and join our team!

You may send your CV and portfolio to

(Qualified candidates will be contacted by the IAID HR Team)

#J-18808-Ljbffr