58 Customer Service Management jobs in Qatar

Job Overview:

We are seeking a skilled
ITSM Developer
with over 5 years of experience to support our IT Service Management initiatives within the banking domain. The ideal candidate will have hands-on experience in ITSM platform development and integration, with a focus on enterprise-scale tools like Ivanti, ServiceNow, or BMC Remedy.

Key Responsibilities:

• Design, develop, and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring Tools, CMDB).
• Configure and develop APIs, web services, and middleware components to support ITSM processes.
• Collaborate with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather and implement integration requirements.
• Develop and customize workflows, automation scripts, and business rules within the ITSM platform.
• Ensure integration solutions meet data quality, security, and performance standards.
• Troubleshoot integration-related issues including connectivity, data flow, and service disruptions.
• Maintain comprehensive technical documentation for all integration configurations and workflows.
• Support platform upgrades, patches, and migrations ensuring continuity of integrations.
• Collaborate with cross-functional teams (IT Operations, Security, Applications, etc.) to ensure seamless service delivery.
• Develop custom reports, scripts, workflows, and complex queries across various ITSM tools.
• Build enterprise-class monitoring and event management integrations, consolidating alerts into unified dashboards or channels.
• Maintain and support service management tools, asset management modules, and configuration management databases (CMDB).
• Create service dependency maps via logical and physical CI (Configuration Item) relationships.
• Automate IT operational tasks using appropriate tools and scripts.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• 5+ years of hands-on experience with ITSM tools (Ivanti preferred; ServiceNow or BMC Remedy acceptable).
• Proficiency in integration technologies including APIs (REST, SOAP), web services, and middleware.
• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• Knowledge of ITIL v4 and core ITSM processes (Incident, Change, Problem, Asset, CMDB).
• Familiarity with middleware and iPaaS tools such as ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.
• Strong understanding of relational (SQL) and NoSQL databases.
• Solid troubleshooting, debugging, and root cause analysis skills.
• Experience with Git, version control, and CI/CD pipelines.

Qualifications and Experience:

Bachelor's degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities:

Strategy and Governance:

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Architecture Implementation:

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards:

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement:

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Continuous Improvement:

Support the bank's digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Competencies:

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments

ITSM Developer:

Skill – ITSM Developer

Location – Qatar

Exp Range – 8+ yrs

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
• Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
• Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes, workflows, and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends, tools, and best practices.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure, CI classes, and relationships.
• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
• Experience troubleshooting discovery probes, patterns, and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Job Summary:

The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.

Key Responsibilities:

Integration Design & Development

• Design, develop, and maintain integrations between ITSM tools (e.g.,
  Ivanti
  ,
  ServiceNow
  ,
  BMC Remedy
  ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and implement
  APIs, web services, and middleware components
  to support ITSM processes.
• Ensure integrations comply with organizational standards for
  data quality, performance, and security
  .
• Develop and customize
  workflows, automation scripts, and business rules
  within ITSM platforms.
• Troubleshoot and resolve
  integration-related incidents
  , ensuring reliable connectivity and data flow.

Process & Platform Support

• Collaborate with
  ITSM process owners
  (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
• Support
  platform upgrades, patches, and migrations
  , ensuring integrations remain compatible and stable.
• Maintain
  technical documentation
  for all integration configurations, workflows, and APIs.
• Develop and maintain
  reports, dashboards, scripts, and queries
  to enhance visibility and automation.

Monitoring & Configuration Management

• Develop
  enterprise-class monitoring and event management integrations
  to provide unified visibility and automated alerts.
• Support and maintain
  ITSM and Asset Management software versions
  and patching.
• Maintain and enhance
  Configuration Management Databases (CMDB)
  , ensuring accuracy through data federation.
• Create and maintain
  service dependency maps
  reflecting physical and logical configuration item relationships.

Automation & Operational Support

• Support and deliver
  IT operational processes
  both manually and through
  task automation tools
  .
• Work collaboratively with
  IT Operations, Security, and Application teams
  to ensure effective end-to-end service delivery.

Required Qualifications & Skills:

Education:

• Bachelor's degree in
  Computer Science, Information Systems
  , or a related technical field.

Technical Skills:

• Hands-on experience with at least one
  ITSM platform
  (preferably
  Ivanti
  ,
  ServiceNow
  , or
  BMC Remedy
  ).
• Strong understanding of
  APIs
  ,
  REST/SOAP web services
  , and
  integration design patterns
  .
• Experience in scripting languages such as
  JavaScript, Python, or PowerShell
  .
• Familiarity with
  middleware/integration tools
  (e.g.,
  ServiceNow IntegrationHub
  ,
  MuleSoft
  ,
  Boomi
  ,
  Azure Logic Apps
  ).
• Good knowledge of
  databases (SQL/NoSQL)
  and data modeling.
• Knowledge of
  ITIL v4
  principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Proficiency with
  version control systems (Git)
  and
  CI/CD pipelines
  .

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025