125 Customer Service Management jobs in Qatar

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

• Listening to customers' concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

Job Type: Full-time

Pay: QAR4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales: 4 years (Required)

License/Certification:

• Driving License (Required)

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you’ll ensure that Calo is loved, trusted, and top of mind.

As the Public Relations & Customer Support Specialist, you’ll represent Calo in Qatar with professionalism and warmth. You’ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo’s standards of excellence.

You’ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo’s presence and reputation in the Qatari market.

• Develop and execute PR strategies to strengthen Calo’s brand image in Qatar.
• Manage press releases, media relations, and public events.
• Proactively engage with customers via calls, meetings, and digital platforms.
• Ensure flawless bilingual communication (Arabic & English).
• Monitor customer feedback and collaborate with internal teams to solve challenges.
• Support business development through stakeholder relationship management.
• Handle governmental and business clearances with accuracy and efficiency.
• Act as the main point of contact for local media and public inquiries.
• Identify partnership and community engagement opportunities.
• Resolve escalated customer issues with empathy and speed.
• Stay ahead of market trends and competitor activity to sharpen CX and PR strategies.

• Nationality: Qatari
• Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities.
• Proven track record in client relationship management and media communication.
• Skilled in media management, PR, and brand promotion.
• Strong understanding of B2B engagement and customer experience best practices.
• Familiarity with business clearance processes in Qatar.
• Fluent in Arabic and English (spoken and written).

• Charismatic, approachable, and a natural brand ambassador
• Professional and proactive, adaptable in fast-paced environments
• Confident problem-solver with strong decision-making skills
• Able to balance strategic PR priorities with customer service needs

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• 2nd Technical interview with the team (30 mins)
• Culture-fit interview (30 mins)
• Offer stage

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

Bachelor's degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities :

Strategy and Governance :

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards :

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement :

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Support the bank's digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments

Bachelor’s degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities :

Strategy and Governance :

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards :

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement :

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Support the bank’s digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments