152 Customer Service Managers jobs in Qatar

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

• Listening to customers' concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

Job Type: Full-time

Pay: QAR4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales: 4 years (Required)

License/Certification:

• Driving License (Required)

Public Relations & Customer Support Specialist

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you’ll ensure that Calo is loved, trusted, and top of mind.

As the Public Relations & Customer Support Specialist, you’ll represent Calo in Qatar with professionalism and warmth. You’ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo’s standards of excellence.

You’ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo’s presence and reputation in the Qatari market.

• Develop and execute PR strategies to strengthen Calo’s brand image in Qatar.
• Manage press releases, media relations, and public events.
• Proactively engage with customers via calls, meetings, and digital platforms.
• Ensure flawless bilingual communication (Arabic & English).
• Monitor customer feedback and collaborate with internal teams to solve challenges.
• Support business development through stakeholder relationship management.
• Handle governmental and business clearances with accuracy and efficiency.
• Act as the main point of contact for local media and public inquiries.
• Identify partnership and community engagement opportunities.
• Resolve escalated customer issues with empathy and speed.
• Stay ahead of market trends and competitor activity to sharpen CX and PR strategies.

• Nationality: Qatari
• Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities.
• Proven track record in client relationship management and media communication.
• Skilled in media management, PR, and brand promotion.
• Strong understanding of B2B engagement and customer experience best practices.
• Familiarity with business clearance processes in Qatar.
• Fluent in Arabic and English (spoken and written).

• Charismatic, approachable, and a natural brand ambassador
• Professional and proactive, adaptable in fast-paced environments
• Confident problem-solver with strong decision-making skills
• Able to balance strategic PR priorities with customer service needs

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• 2nd Technical interview with the team (30 mins)
• Culture-fit interview (30 mins)
• Offer stage

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!

I would like to re-enable my disabled employer account.

I am a recruiter or staffing firm hiring on behalf of an employer.My name is: Mohammed Nowshad

My work email is:

My recruiting/staffing agency is: Customer care

My company name is: QueensMobile

My recruiting company is hiring on behalf of: Customer care

My work phone number is:

A brief summary of the nature of the roles available, and other relevant details about my account: Location: (Doha / Al Rayyan )

Working Hours: 10:00 AM — 10:00 PM

We are looking for a dedicated and hardworking female Customer Care Executive to join our team.

Responsibilities:

• Handle WhatsApp and Instagram messages professionally.

• Manage customer inquiries, complaints, and service requests.

• Schedule appointments for Apple home repair services.

• Provide excellent customer support and follow up until job completion.

• Communicate fluently in English and Arabic (spoken & written).

Requirements:

• Female candidate preferred.

• Strong communication and customer service skills.

• Must be hardworking, responsible, and supportive.

• Previous experience in customer care is a plus.

We Offer:

• Friendly work environment.

• Growth opportunities in a professional service company.

Apply Now — Send your CV/WhatsApp to:

Or email:

Job Type: Full-time

Pay: QAR2, QAR5,000.00 per month

Language:

• English (Preferred)

Location:

• Doha (Preferred)

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.

Role Overview:

As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand's commitment to excellence and empathy.

Key Responsibilities:

• Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals.
• Develop and implement customer support strategies aligned with Dieture's mission and values.
• Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement.
• Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience.
• Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability.
• Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution.
• Recruit, train, and onboard new support team members.
• Foster a culture of continuous improvement, feedback, and customer-centricity within the team.

Requirements:

• Bachelor's degree in Business, Communications, or a related field; relevant certifications are a plus.
• 5+ years of experience in customer support or service roles, with at least 2 years in a team management position.
• Proven leadership skills with experience managing remote or hybrid teams.
• Strong analytical skills with the ability to use customer data to drive decisions.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficient with CRM software and customer support tools (e.g., Freshdesk).
• Passion for health, wellness, and customer advocacy is highly desirable.
• Fluency in Arabic and English language.

Diversity and Inclusion:

At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.

Job Types: Full-time, Permanent