99 Customer Service Operations jobs in Qatar

About Us

Binuwara Cleaning Service is a leading provider of professional cleaning solutions in Qatar. We pride ourselves on delivering exceptional service to both residential and commercial clients. Our commitment to customer satisfaction and service excellence has helped us build long-term relationships based on trust and quality.

Key Responsibilities

• Act as the primary point of contact for clients, ensuring timely and professional communication.
• Handle client inquiries, service requests, and feedback with efficiency and courtesy.
• Coordinate with the cleaning operations team to schedule and monitor service delivery.
• Maintain accurate records of client accounts, agreements, and service history.
• Follow up with clients to ensure satisfaction and resolve any concerns promptly.
• Assist in preparing service proposals, quotations, and agreements as required.
• Support the sales and operations teams in maintaining strong client relationships.
• Identify opportunities to improve service quality and enhance client experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• Previous experience in client relations, customer service, or coordination role.
• Strong organizational and communication skills.
• Ability to multitask, prioritize, and work under minimal supervision.
• Proficiency in MS Office applications and basic CRM usage.
• Professional attitude and a customer-focused mindset.

What We Offer

• Competitive salary and benefits.
• Training and career development opportunities.
• Supportive team environment.
• Opportunity to grow within a customer-driven company.

Job Type: Full-time

Client Relations Officer and Administrative Assistant (Bilingual)

· Represent the company in client meetings, presenting company services professionally and maintaining strong business relationships.

· Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely resolution and customer satisfaction.

· Prepare, review, and process client contracts, ensuring accuracy, compliance, and proper documentation.

· Coordinate with internal departments to ensure smooth execution of agreements, projects, and service delivery.

· Draft business correspondence, reports, meeting minutes, and official communications for clients and management.

· Maintain updated client records, contract files, and communication logs for reference and audit purposes.

· Follow up with clients on proposals, contract renewals, and pending documentation to support business continuity.

· Assist management in meetings by preparing presentations, agendas, and providing key updates on client accounts.

· Support administrative operations, including scheduling, filing, documentation, and report preparation.

· Monitor office supplies, coordinate with vendors, and support day-to-day administrative operations.

· Facilitate communication between departments to support workflow efficiency.

· Support special projects, events, and other administrative tasks as required.

Skills & Competencies:

· Strong organizational and time management skills.

· Excellent communication and interpersonal abilities.

· Attention to detail and accuracy in documentation.

· Professional demeanor and ability to represent the company in client interactions.

· Proficient in Microsoft Office Suite, email, and office management tools.

Job Type: Full-time

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

Responsibilities

• Represent our companys technical services starting with a deep and comprehensive understanding and following with business research to identify how our solutions meet needs.
• Meet weekly monthly and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
• Generate leads and build relationships by planning and organizing a daily work schedule to call on existing or potential sales.
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.
• Possess indepth service knowledge and be able to conduct demos and present technical skills.
• Prepare professional complete concise and accurate proposals and other documentation as required for project closing.
• Achieve sales goals by assessing current client needs and following a defined selling process with potential companies often utilizing service demos and skills.
• Coordinate with other sales reps to meet company quotas and standards performing market research and regular competitor monitoring.
• Identify appropriate prospects set appointments make effective qualifying sales calls and manage the sales cycle to close new business in all service categories offered.

• Should be able to speak and write Native Arabic.
• 12 years of experience in Computer Science.
• Should be super technical and understands the sales things.
• Should be able to work in hybrid mode.

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Full-Time

Department: Customer Service

Experience: years

Vacancy: 1

Unclear Seniority

Job Description

• Greet all customers promptly and provide timely professional service on Vehicle services, Tire services , Tinting & PPF jobs.
• Explain customers on the benefits of products to generate additional revenue through products upgrade.
• Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats while receiving the vehicles.
• Provide clear cost estimations and delivery time information to customers; monitor the work progress and keep customers informed of additional jobs, changes in the costing and work completion.
• Ensure all customers data in the job cards are accurate based on the customers'' request and upload the necessary information in the system on time.
• Actively promote the value added services and benefits of tinting and PPF to increase the revenue.
• Assist on the marketing and promoting the services being offered to improve the sales revenue.
• Achieve the targets in revenue, customer satisfaction Index and fix-it-right set by the management.
• Handling cashier responsibilities such as Receiving cash, Open and close the cash desk, petty cash transactions and provide the necessary reports to Finance dept.

• Customer Service Skills
• Selling Skills (Service / Product)
• Excellent Communication Skills (English and Arabic is a must)
• Team player

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.