162 Customer Service Representatives jobs in Qatar

Client Services Coordinator - vacancy in Ar-Ruwais Qatar

Overview: The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

• Be well-versed in all hotel packages for various events and cities, including understanding the nuances of each hotel and event.
• Maintain PCI-compliance at all times, including completing a background check prior to start date.
• Provide excellent guest experience while assisting guests with individual reservations via phone.
• Manage room block requests, including discussing and helping guests select the best hotel option for their needs via phone and email.
• Use Passkey software to build room blocks and deadlines.
• Draft and send email templates for room blocks.

Preferred: experience in call center, front desk, sales, group housing, and/or administrative roles in hotels.

Purpose:

The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and making sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.

Responsibilities:

• Provide Outstanding Customer Service to clients.
• Check in clients and welcome them.
• Sell Retail and Addons
• Provide reservations
• Process POS transactions
• Assist with salon operations such as resolving client complaints, stock management and other day to day salon activities.

Required Role Competencies:

• Strong English Speaking and writing skills
• Customer service experience
• Sales experience
• Sales driven
• Ability to deal with client complaints
• Confident
• Fast learner, ability to understand and memorize lots of information within a timely manner
• Ability to work under pressure or occasional stressful circumstances

Pay Package:

• Salary: Competitive Salary
• FREE Transportation
• • Booking commission
• • Retail commission
• Generous annual leave
• Free medical provided
• Free Salon Services

About the Company:

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It's a fun and great place to work.

Website: /

WE are looking with MALE candidate.

Are you fluent in Arabic, Malayalam, and English?

Do you have experience in a call center environment?

We want YOU to join our growing team

Requirements:

Proficiency in Arabic, Malayalam, and English (spoken & written)

Previous experience working in a call center is a MUST

Excellent communication and customer service skills

Ability to multitask and handle high-pressure situations professionally

What We Offer:

Competitive Salary

Supportive Work Environment

Career Growth Opportunities

Training & Development Programs

Transferable visa

Job Type: Full-time

Pay: From QAR3,000.00 per month

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Overview

POSITION SUMMARY: Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Job ID: VG

• QNB3331 - Associate Customer Services (Qatarization)
• QNB3278 - Associate Customer Care Call Center (Qatarization)
• QNB3460 - Associate Customer Services (Qatarization)
• QNB3412 - Associate Customer Services (Qatarization)
• QNB3330 - Associate Card Center Customer Service (Qatarization)

Call center operator vacancy in Umm-Salal Qatar

Attention! This vacancy is temporarily suspended!

Positions:

• CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE
• TECHNICAL SUPPORT REPRESENTATIVE
• SALES AGENT
• FIBER TECHNICIAN

ALL NATIONALITIES ARE ACCEPTED

FULL TIME

8 hrs work + 1 hr break

Very competitive salary for the qualified applicants. Will discuss during the interview.

• Excellent communication skills in English and/or Arabic (verbal and written)
• Customer service experience
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude and willingness to learn
• Computer proficiency and the ability to use multiple systems simultaneously
• Bachelor's degree or equivalent work experience preferred
• Experience in handling high-volume customer inquiries is a plus
• Experience in the hospitality industry is a plus

• Answer phone calls and emails from customers
• Provide information about products or services
• Resolve customer complaints and issues
• Process orders and returns
• Generate sales leads
• Build and maintain customer relationships
• Collect customer feedback
• Troubleshoot problems and provide technical support

For interested applicant please register to this link: and submit your application. We will contact you as soon as possible.