195 Customer Service Roles jobs in Qatar

We are hiring a Client Relations Associate for one of our clients in Qatar.

If you have the right background, send us your application.

Skills

• Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus).

• Bachelor’s degree (preferably Marketing or Business) or equivalent.

• Background in corporate sales, business development, and marketing campaign execution.

• Must have valid QID and NOC.

About Us

Binuwara Cleaning Service is a leading provider of professional cleaning solutions in Qatar. We pride ourselves on delivering exceptional service to both residential and commercial clients. Our commitment to customer satisfaction and service excellence has helped us build long-term relationships based on trust and quality.

Key Responsibilities

• Act as the primary point of contact for clients, ensuring timely and professional communication.
• Handle client inquiries, service requests, and feedback with efficiency and courtesy.
• Coordinate with the cleaning operations team to schedule and monitor service delivery.
• Maintain accurate records of client accounts, agreements, and service history.
• Follow up with clients to ensure satisfaction and resolve any concerns promptly.
• Assist in preparing service proposals, quotations, and agreements as required.
• Support the sales and operations teams in maintaining strong client relationships.
• Identify opportunities to improve service quality and enhance client experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• Previous experience in client relations, customer service, or coordination role.
• Strong organizational and communication skills.
• Ability to multitask, prioritize, and work under minimal supervision.
• Proficiency in MS Office applications and basic CRM usage.
• Professional attitude and a customer-focused mindset.

What We Offer

• Competitive salary and benefits.
• Training and career development opportunities.
• Supportive team environment.
• Opportunity to grow within a customer-driven company.

Job Type: Full-time

Nair Systems
is currently looking
IT Helpdesk Support Engineer
for our
Qatar
operations with the following terms & conditions.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, or a related field

• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

• Effective communication skills in both written and verbal forms

• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over

the phone or email.

• support users on a functional level, by offering guidance on how to use systems and

equipment.

• Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

• Performing on-site installations and support.

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,

Printers, etc.)

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites

to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

C1-Internal

• Maintain backup system and processes.

• Research, resolve, and respond to questions received via telephone calls, e-mail,

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support

policies in order to provide technically accurate solutions to customers

• Maintains records of daily communication transactions, problems, remedial actions

taken, and installation activities by creating and updating the required tickets.

• Work effectively and professionally with other team members, learns from and

shares knowledge with others.

• Escalate irresolvable issues to Engineers, advanced support or vendor support.

• Identify and resolve problems of basic scope using proper tools and techniques

Offers suggestions for process improvements in the helpdesk area.

• Applies basic standards and procedures to accomplish tasks including learning how

to use and apply applicable technologies.

• Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central

• Has helpful customer service-oriented personality and enjoys interacting with and

helping others.

Joining time frame:
2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

Female Call Center Representative who has knowledge in Syrian Food

Job Type: Full-time

Pay: QAR3, QAR5,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• call center / customer representative: 2 years (Preferred)

Language:

• arabic and english (Preferred)

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Job Type: Full-time

Pay: Up to QAR2,200.00 per month

Language:

• English & Arabic (Required)

Job Title: Call Center Agent (Arabic Speaking)

Location: Qatar

Department: Sales & Customer Service

Job Purpose

To handle incoming and outgoing calls, provide accurate information about driving courses, assist in student registrations, and ensure excellent customer service to Arabic-speaking clients.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in Arabic.
• Provide detailed information on driving courses, packages, fees, and schedules.
• Register students and update their details in the system.
• Handle complaints, resolve issues, or escalate to the relevant department.
• Make outbound calls for follow-ups, reminders, and promotional offers.
• Maintain records of conversations and ensure accurate data entry.
• Work closely with the sales and operations team to ensure smooth coordination.
• Meet daily/weekly targets for calls and registrations.

Requirements

• Language: Fluent in Arabic (mandatory), basic English preferred.
• Previous experience in call center, telemarketing, or customer service (preferred).
• Good communication and problem-solving skills.
• Basic computer knowledge (MS Office, CRM systems).
• Ability to work under pressure and handle multiple calls.
• Positive attitude, patience, and strong customer service orientation.

Job Type: Full-time

Pay: QAR2, QAR2,500.00 per month

Job Title: Call Center Agent

Job Description:

• Handle inbound and outbound calls in a courteous and professional manner.
• Respond promptly to customer inquiries and provide accurate information about products, services, or policies.
• Record and update customer information in the CRM system.
• Escalate complex queries or complaints to the relevant department for resolution.
• Follow communication scripts when handling different topics.
• Ensure high levels of customer satisfaction by delivering a positive experience.
• Meet or exceed performance targets (call handling, response time, quality, etc.).
• Support other team members and contribute to continuous service improvement.

Requirements:

• Male candidates preferred.
• Bilingual proficiency: Arabic and English (spoken and written).
• High school diploma or bachelor's degree preferred.
• Minimum 6 months to 1 year of experience in a call center or customer service role.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with call center technology and CRM systems is an advantage.
• Customer-oriented attitude with problem-solving skills.

Salary: 4500 QAR

How to Apply:

Interested candidates are invited to submit their CVs to:

Job Type: Full-time

Pay: QAR4,500.00 per month