139 Customer Service Skills jobs in Qatar

Qatar > Doha, Qatar | Posted on 09/14/2025

This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

• Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the local real estate market is a plus.

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

Overview

To provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer. The customer service advisor will be responsible for interacting with customers on the phone and face-to-face to assist them with issues, queries and applications.

• Answering of customer calls, emails, web, fax, post, social media and other contact, with internal and external customers.
• Handling Switchboard calls
• Handling Outbound calls as needed
• Follow up on SR’s as assigned
• Take ownership for resolving customer’s enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well.
• Work on a 24/7 shift pattern
• Provide concise, accurate, complete and informative responses to the customer.
• Recognise where customer issues require escalation and follow the escalation procedure.
• Follow pre-agreed troubleshooting processes, scripts and call guides as directed by Ashghal to ensure correct diagnosis and appropriate resolution.
• Accurately record customer information manually and using Customer Management Software, relevant to the resolution of the customer enquiry or issue.
• Maintain an up to date level of service and procedural knowledge and proactively seek out information where required.
• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities.
• Maintain target levels of productivity and performance, as outlined by the Team Leader, in relation to the performance metrics, e.g. Quality scores, Attendance and Punctuality, Resolution Rate and others, as agreed.
• Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader.
• Feedback any trends noticed from customer calls to their Team Leader, as they are noticed.

Overview

Customer Service Representative - Fair chance vacancy in Doha Qatar. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

This listing contains additional postings and miscellaneous information not directly related to the Customer Service Representative role. The essential responsibilities above reflect the job’s core expectations.