28 Customer Service Supervisor jobs in Qatar
Customer Service Supervisor
Posted today
Job Viewed
Job Description
- Staff supervision, operational functions, uplift management, on-time-performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service. Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.- Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.- Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.- Proper control of wastage and prepare appropriate wastage documents in order to document and control all issues that affect the department cost.- Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.- Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (ex. attendance, HACCP (Hazard Analysis Critical Control Point), KPl's and labour) as required.- To complete any investigation of Customer/ Staff Complaints Noyage Reports and other department's complaint and suggest a preventive/corrective action to avoid recurrence.- Review existing systems and procedures and forward timely recommendation to Service Delivery Manager. Co-ordinate with all concerned Manager on duty inside and outside the Organization in case of any Emergency that requires immediate action.- Supervise and to ensure that all Dispatch Chiller and Loading Bays are clear from Expired and Damaged products.- Promotes high standards of corporate values through correspondence/ telephone/ mailing and personal contact.- Perform other department duties related to his/her position as directed b the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
Job Specific Skills:
Essential- Computer Literate, with the knowledge of MS Office Word/Excel.- Good Communication in English (spoken and written).- Effective Communication skill with internal and external Customers.- Ability to work under pressure.- Flexible in working hours.- Knowledge of Food Safe and Airside Safe- Knowledge of Menu Specifications, Matrix and menu cycles.- Airside driving experience.- Time Management Skills
Preferred- Food and Beverage handling knowledge.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Client Relations Associate
Posted 2 days ago
Job Viewed
Job Description
We are hiring a Client Relations Associate for one of our clients in Qatar.
If you have the right background, send us your application.
Skills
• Minimum 2–3 years of experience in a similar or related role (supervisory experience is a plus).
• Bachelor’s degree (preferably Marketing or Business) or equivalent.
• Background in corporate sales, business development, and marketing campaign execution.
• Must have valid QID and NOC.
#J-18808-LjbffrClient Relations Associate
Posted 11 days ago
Job Viewed
Job Description
IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity.
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride to be a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID with a committed team of professionals maintains quality courses that meet international standards and certifications.
Join us as a Client Relations Associate. This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
- Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent.
- Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus).
- Background in corporate sales, business development and developing/executing marketing campaigns to name a few.
What is in store for you:
- Career Growth (Entry Level – Director’s Level)
- Tax Free Remuneration
- Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more)
- Exposure to diverse culture and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-LjbffrClient Relations Associate
Posted 11 days ago
Job Viewed
Job Description
IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride, and positivity.
A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing 80+ nationalities. IAID also takes pride in being a pioneer in conducting workshops for children and has performed in major local and international events promoting arts and culture. Currently, located in Doha City, the Academy is supported with fully equipped dance, music, and art studios suitable to bring out the best in each of the students. Privileged to be ranked in the top 50 SMEs of the country, IAID, with a committed team of professionals, maintains quality courses that meet international standards and certifications.
Join us as a Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times.
Requirements:
- Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent.
- Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus).
- Background in corporate sales, business development, and developing/executing marketing campaigns.
What is in store for you:
- Career growth opportunities (Entry Level to Director’s Level)
- Tax-free remuneration
- Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more)
- Exposure to diverse cultures and nationalities
If you share the same passion as us, then come and join our team!
You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-LjbffrClient Relations Associate
Posted 2 days ago
Job Viewed
Job Description
#J-18808-Ljbffr
Client Relations Associate
Posted 6 days ago
Job Viewed
Job Description
Client Relations Associate . This role is responsible for lead generation through the process of identifying and cultivating potential customers to enhance business profitability. The role also involves managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably in Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or a related position (supervisory experience is a plus). Background in corporate sales, business development, and developing/executing marketing campaigns. What is in store for you: Career growth opportunities (Entry Level to Director’s Level) Tax-free remuneration Value-added benefits (Accommodation, Transportation, Air Ticket, Visa, and more) Exposure to diverse cultures and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-Ljbffr
Client Relations Associate
Posted 6 days ago
Job Viewed
Job Description
Client Relations Associate.
This role is responsible for lead generation via the process of identifying and cultivating potential customers for the profitability of the business. The role is responsible for managing new and existing clients by providing quality and consistent customer service at all times. Requirements: Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent. Minimum of two (2) to three (3) years of experience in the same or related position (with supervisory experience a plus). Background in corporate sales, business development and developing/executing marketing campaigns to name a few. What is in store for you: Career Growth (Entry Level – Director’s Level) Tax Free Remuneration Value-added Benefits (Accommodation, Transportation, Air Ticket, Visa and many more) Exposure to diverse culture and nationalities If you share the same passion as us, then come and join our team! You may send your CV and portfolio to
(Qualified candidates will be contacted by the IAID HR Team)
#J-18808-Ljbffr
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About the latest Customer service supervisor Jobs in Qatar !
Call center agent
Posted 11 days ago
Job Viewed
Job Description
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
Call center agent
Posted 11 days ago
Job Viewed
Job Description
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Call Center Agent
Posted today
Job Viewed
Job Description
- Must have strong communication skills in both English and Arabic.
- Must have good customer service skills.
- Must have basic banking knowledge.
- Age must NOT be more than 35 years.
- Must have valid QID
- Must be available to join immediately
**Experience**:
- Call Center: 1 year (required)
**Language**:
- English and Arabic (required)