135 Customer Service Teams jobs in Qatar

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

• Listening to customers' concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

Job Type: Full-time

Pay: QAR4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales: 4 years (Required)

License/Certification:

• Driving License (Required)

Bringing together traditional and alternative investments, Goldman Sachs Asset Management provides clients around the world with a dedicated partnership and focus on long-term performance.

We help our clients navigate todayâs dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the worldâs leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

Job Summary & Responsibilities

The Client Coverage Group (CCG) within Asset Management is dedicated to retaining, expanding and supporting existing client relationships by ensuring exceptional client service, operational support and risk management.

We are looking for a highly competent, experienced individual to work in the CCG team, leading our CRM efforts for a number of MENA Institutional clients, based out of our office in Doha,Qatar.

You must exhibit strong communication skills, with the ability to thrive in a dynamic environment. You will support a diverse set of investment products - equities, fixed income, and alternatives - through various bespoke investment vehicles (separate accounts, dedicated funds, funds of one, etc).

Responsibilities:

• Act as lead CRM on a number of institutional clients, with responsibility for developing and maintaining those relationships.
• Build an understanding of clients' objectives, structure, portfolios and information needs.
• Have a strong awareness of investment trends coupled with the intellectual curiosity to explore and research those areas in order to best deliver the resources of the firm to our clients.
• Act as the clients' point of access into GS Asset Management and the wider organisation.
• Proactively provide a superior level of service across all aspects of the client experience, including but not limited to portfolio reviews, management of client inquiries, ad hoc issue resolution, coordination of liquidity needs, negotiation of customised and standardised report delivery, and management of client meetings.
• Help coordinate life-cycle events of client accounts, including implementation of new business, account/dedicated fund restructures and terminations.
• Have a commercial mindset with the ability to uncover changing needs /new opportunities where relevant.
• Attend and lead client meetings, as well as relevant client events and conferences where required.
• Develop relationships internally across various GSAM product teams, including Fixed Income & Currency, Equity, Quantitative Strategies, Alternative Investments, Multi-Asset Solutions, as well as other functions such as risk & performance, legal, compliance and operations.
• Work on broader projects that build out the service model and infrastructure to create scale and efficiencies within the client relationship manager function.
• Grow within the role to become an effective client advocate and find creative ways to deliver the resources of the firm.

SKILLS & EXPERIENCE WE'RE LOOKING FOR

• University graduate or equivalent with a minimum of 5-10+ years of relevant experience.
• Knowledge of financial markets and asset management essential.
• Fluency (written and oral proficiency) in English required.
• Strong client orientation and ability to build the trust and confidence of clients.
• Excellent interpersonal skills, ability to excel in a team-environment.
• Strong project management skills including ability to organise and track multiple threads of activity, ability to deliver on tight timelines, hands-on approach to resolving issues, detail oriented, excellent communication skills.
• Exceptional organisation and time management skills.
• Good commercial instincts.
• Motivated and proactive self-starter with a strong work ethic.
• Strong analytical skills.
• Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools.

Bringing together traditional and alternative investments, Goldman Sachs Asset Management provides clients around the world with a dedicated partnership and focus on long-term performance.

We help our clients navigate todayâs dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the worldâs leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

Job Summary & Responsibilities

The Client Coverage Group (CCG) within Asset Management is dedicated to retaining, expanding and supporting existing client relationships by ensuring exceptional client service, operational support and risk management.

We are looking for a highly competent, experienced individual to work in the CCG team, leading our CRM efforts for a number of MENA Institutional clients, based out of our office in Doha,Qatar.

You must exhibit strong communication skills, with the ability to thrive in a dynamic environment. You will support a diverse set of investment products - equities, fixed income, and alternatives - through various bespoke investment vehicles (separate accounts, dedicated funds, funds of one, etc).

Responsibilities:

• Act as lead CRM on a number of institutional clients, with responsibility for developing and maintaining those relationships.
• Build an understanding of clients' objectives, structure, portfolios and information needs.
• Have a strong awareness of investment trends coupled with the intellectual curiosity to explore and research those areas in order to best deliver the resources of the firm to our clients.
• Act as the clients' point of access into GS Asset Management and the wider organisation.
• Proactively provide a superior level of service across all aspects of the client experience, including but not limited to portfolio reviews, management of client inquiries, ad hoc issue resolution, coordination of liquidity needs, negotiation of customised and standardised report delivery, and management of client meetings.
• Help coordinate life-cycle events of client accounts, including implementation of new business, account/dedicated fund restructures and terminations.
• Have a commercial mindset with the ability to uncover changing needs /new opportunities where relevant.
• Attend and lead client meetings, as well as relevant client events and conferences where required.
• Develop relationships internally across various GSAM product teams, including Fixed Income & Currency, Equity, Quantitative Strategies, Alternative Investments, Multi-Asset Solutions, as well as other functions such as risk & performance, legal, compliance and operations.
• Work on broader projects that build out the service model and infrastructure to create scale and efficiencies within the client relationship manager function.
• Grow within the role to become an effective client advocate and find creative ways to deliver the resources of the firm.

SKILLS & EXPERIENCE WE'RE LOOKING FOR

• University graduate or equivalent with a minimum of 5-10+ years of relevant experience.
• Knowledge of financial markets and asset management essential.
• Fluency (written and oral proficiency) in English required.
• Strong client orientation and ability to build the trust and confidence of clients.
• Excellent interpersonal skills, ability to excel in a team-environment.
• Strong project management skills including ability to organise and track multiple threads of activity, ability to deliver on tight timelines, hands-on approach to resolving issues, detail oriented, excellent communication skills.
• Exceptional organisation and time management skills.
• Good commercial instincts.
• Motivated and proactive self-starter with a strong work ethic.
• Strong analytical skills.
• Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools.

Client Services Coordinator - vacancy in Ar-Ruwais, Qatar

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

• Being well-versed in all hotel packages for various events and cities including understanding the nuances of each hotel and event
• Maintaining PCI-compliance at all times including completing a background check prior to start date
• Provide excellent guest experience while assisting guests with individual reservations via phone
• Manage room block requests, including discussing and helping guests select best hotel option for their needs via phone and email
• Using Passkey software to build room blocks and deadlines
• Drafting and sending email templates for room blocks

Preferred: experience in call center, front desk, sales, group housing, and/or administrative roles within hotels. Other requirements include ability to assist guests via phone and email and to maintain PCI-compliance (including background checks prior to start date).

What we give

With Canon you'll get the support and encouragement you need to grow from people who share your ambition. Well invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Graduate Degree.

Background within Businessrelated field (preferred).

Working experience of 23 years in a customer facing role.

Strong customer service orientation & excellent communication skills both on the phone & in person.

Proficiency in MS Office: Word Excel & PowerPoint.

Fluency in written and spoken English.

Ability to deliver extraordinary levels of customer service & provide creative solutions to clients.

Dynamic & a finisher with an eye for detail & the ability to drive through solutions.

Strong commercial orientation with broad business understanding & skills equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information.

Flexible to new situations & challenge.

Canon is an equal opportunity employer. Canon recruits employs trains compensates and promotes regardless of race religion national origin sex disability age veteran status or other protected status as required by law.

Unclear Seniority

• Criminal Justice
• Account Payable
• Economics
• Front End
• Facilities Management
• Domestic

Employment Type: Full-Time

Department / Functional Area: Sales

Experience: years

Vacancy: 1