54 Customer Service jobs in Al Hilal
Customer Service Representative
Posted 7 days ago
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Management Solutions International (MSI) is hiring!
We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .
Requirements :
Diploma or higher qualification
3+ years experience in customer service within logistics / warehouse / distribution
Arabic language proficiency is mandatory
Familiarity with Warehouse Management Systems (WMS) preferred
Willing to work in rotational / shift-based schedules
Only shortlisted applicants will be contacted.
#J-18808-LjbffrCustomer Service Representative
Posted 7 days ago
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Customer Service Representative
Posted today
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Customer Service Representative Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Customer Service Representative Requirements**:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- With Valid Qatar ID
- Can join immediately
**Salary**: QAR5,000.00 - QAR6,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Customer Service Representative
Posted today
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By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
Support the rental sales team with handling customer enquiries, telephone rental sales and existing rental extensions/renewals/follow up. Suport the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions. Admin work to support the rental sales team.
**What you will do**:
- Achieve monthly sales target for new rental sales and existing rental extensions.
- Follow up existing customers for rental contract extensions and secure
Customer Service
Posted today
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- Respond to customer inquiries and provide information about our abaya products, pricing, and availability.
- Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges.
- Use effective communication and persuasion skills to close sales and meet sales targets.
- Build and maintain strong customer relationships by offering assistance and resolving issues promptly and professionally.
- Utilize marketing skills to identify opportunities to promote our abayas and increase brand visibility.
- Collaborate with the team to identify market trends and provide feedback for product development.
- Gather customer feedback and provide valuable insights for continuous business improvement.
- Maintain accurate records of customer interactions and transactions.
Qualifications:
- Reliable transportation (car) for occasional business-related tasks.
- Exceptional customer service and interpersonal skills.
- Sales-oriented with a track record of closing deals.
- Strong communication and negotiation skills.
- Marketing skills with an understanding of brand promotion.
- Ability to work independently and as part of a remote team.
- A commitment to improving the business and delivering exceptional service.
- Has graphic design skills.
**Benefits**:
- Competitive salary and sales commission.
- Work from the comfort of your own home.
- Opportunity to contribute to the growth and success of a growing business.
- Ongoing training and development.
- Flexible working hours.
- Full salary package is QAR 2,000
- 2% commission from every abaya sold
**Job Type**: Part-time
**Salary**: From QAR2,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
B2b Customer Service Representative (6 months contract)
Posted 20 days ago
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Job Description
The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards.
Context:
As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions.
B. Key Responsibilities
Customer Support & Request Handling
Receive and process business customer requests and documentation related to services and updates.
Enter customer data and service information accurately into internal systems.
Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media).
Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines.
Escalate unresolved or complex issues to appropriate internal stakeholders for resolution.
Order Management & Service Coordination
Proactively monitor pending requests to ensure timely closure.
Identify data inconsistencies and initiate correction procedures.
Ensure proper handling and storage of documents as per internal policies.
Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues.
Provide feedback on system usability and report any challenges encountered during operations.
Service Awareness & Communication
Educate business customers on available services and support tools.
Promote awareness of digital platforms and self-service solutions.
Support service improvement efforts through regular feedback and client insights.
Assist in generating scheduled and on-demand reports on service activities as needed.
C. Work Schedule
Rotational 24/7 shift coverage, including weekends and holidays.
D. Requirements
Willing and able to work full rotational shifts (including weekends and public holidays).
Must hold a valid Qatar ID (QID).
Can secure NOC/secondment from sponsor
#J-18808-LjbffrB2b Customer Service Representative (6 months contract)
Posted 6 days ago
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Customer Service Manager
Posted 20 days ago
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With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.
We are currently looking for a: Customer Service Manager
Location: Middle East
The Customer Service Manager is responsible for:
- Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
- Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
- Supervising staff according to policies and procedures.
- Evaluating operations and maintenance of facilities, recommending and implementing improvements.
- Managing team performance, including training, supervision, and direction.
- Working on client premises and being available for emergency calls.
- Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
- Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
- Removing blockages within sewage networks, including manual and mechanical cleaning.
- Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!
#J-18808-LjbffrCustomer Service Executive
Posted today
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Al Abdulghani Motors Co.
Doha, Qatar
Ref:JB
Job Description
Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services. Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery. Provide regular updates to customers on service progress and follow up as needed. Recommend and upsell additional services based on customer needs and vehicle condition. Maintain and update accurate customer records. Prepare service-based invoices and assist with billing documents. Resolve customer complaints and ensure a smooth, satisfying service experience.
Skills
Female candidate only. Bilingual - English and Arabic. Holding Bachelors Degree. Previous experience in automotive services, especially tinting, PPF installation, and underbody coating. Quality customer service skills. Experience in sales and upselling services. Strong in follow-up and coordination with both customers and internal teams.
Job Details
Job Location
Doha, Qatar
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3
Gender
Female
Degree
Bachelor's degree
About This Company
Al Abdulghani Motors Co.
Automotive Dealership & Distributor
Doha, Qatar
500 employees or more
+974.
Al Abdulghani Motors (AAM) is one of the leading automotive companies in Qatar being the sole distributor of Toyota & Lexus cars. The company also runs a Pre- Owned Vehicle and Rent a Car businesses and has the most extensive After Sales network of quick service centers in the country. AAM has also diversified its businesses in multi brand and multi- products through Commercial &.
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Customer Service Manager
Posted 1 day ago
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Job Description
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
#J-18808-Ljbffr