5 Customer Support jobs in Qatar
0
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 19 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Qualifications
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
- Develop and execute PR strategies to promote Calo’s brand image in Qatar
- Handle press releases, media relations, and event planning
- Proactively engage with customers through calls, meetings, and digital channels
- Maintain excellent communication in both Arabic and English across all interactions
- Monitor customer feedback and work with internal teams to address pain points
- Support business development efforts by building and nurturing relationships with key stakeholders
- Manage and facilitate governmental and business clearances as needed
- Act as the primary point of contact for local media and public inquiries
- Identify opportunities for partnerships, collaborations, and community engagement
- Handle escalated customer concerns with empathy and efficiency
- Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Qualifications
- Qatari national with excellent communication skills in Arabic and English
- 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
- Proven experience in managing client relationships and handling media communications
- Strong understanding of B2B engagement and customer experience
- Skilled in public relations, media management, and brand promotion
- Knowledge of handling business clearances in Qatar
- Ability to develop and implement customer engagement strategies
- charismatic, confident, and approachable. Comfortable being the face of the brand
- Professional, proactive, and adaptable in fast-paced environments
- Strong problem-solving skills with the ability to think on your feet
- Balanced approach to managing PR priorities alongside customer service needs
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Public Relations & Customer Support Specialist
Doha, Doha
Calo Inc.
Posted 18 days ago
Job Viewed
Job Description
About Calo
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.
Main Responsibilities
Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies
Ideal candidate
Qualifications
Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications
Knowledge & Competency
Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies
Personality
charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs
Powered by JazzHR
mw9juV1t2L #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Ts Systems Engineer - Outstation Customer Support
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
About your Job:
Your focus in this role would be enhancing End-User experience and to ensure the System rollout, Project tasks, ITSRs and Incidents are completed within agreed SLOs.
Key Responsibilities Include:
- Primary point of contact during regional business hours to support & quickly resolve issues reported.
- Register all incoming Incident/Request in Service Manager Tool and take end to end ownership to track the progress till timely closure.
- Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
- Coordinate with multiple IT vendors, SITA, Telecom and ISP providers to fix the incidents on-time.
- Create and maintain reports as per request from team management.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
- Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
- Good practice of time management, Prioritization of task and calls with multitasking.
- Review company’s IT service portal system and respond to service requests (ITSRs) raised by internal stakeholders.
- The job demands the holder to be round the clock on-call support to ensure 24x7 smooth operations of IT systems.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About You:
To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with Senior Manager and internal teams to deliver results on deadlines.
You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support in a large organization with diverse work environment. IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
Your focus in this role would be enhancing End-User experience and to ensure the System rollout, Project tasks, ITSRs and Incidents are completed within agreed SLOs.
Key Responsibilities Include:
- Primary point of contact during regional business hours to support & quickly resolve issues reported.
- Register all incoming Incident/Request in Service Manager Tool and take end to end ownership to track the progress till timely closure.
- Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
- Coordinate with multiple IT vendors, SITA, Telecom and ISP providers to fix the incidents on-time.
- Create and maintain reports as per request from team management.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
- Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
- Good practice of time management, Prioritization of task and calls with multitasking.
- Review company’s IT service portal system and respond to service requests (ITSRs) raised by internal stakeholders.
- The job demands the holder to be round the clock on-call support to ensure 24x7 smooth operations of IT systems.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About You:
To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with Senior Manager and internal teams to deliver results on deadlines.
You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support in a large organization with diverse work environment. IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Agent (Bilingual: English and
Doha, Doha
Aldobi Online Trading and Service L.L.C
Posted today
Job Viewed
Job Description
**Job Overview**:
Position: Customer Support Agent (Bilingual: English and Arabic)
Company: Aldobi
Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.
**Key Responsibilities**:
- Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
- Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
- Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
- Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.
**Desired Skills and Qualifications**:
- Bilingual proficiency: Fluent in both English and Arabic, with excellent written and verbal communication skills in both languages.
- Customer-oriented: A strong commitment to delivering exceptional customer service and creating a positive customer experience.
- Problem-solving skills: Ability to analyze situations, identify issues, and offer effective solutions to customers' concerns.
- Patience and empathy: A patient and empathetic approach to handle customer inquiries and complaints with understanding and professionalism.
- Time management: Efficiently manage tasks and prioritize workload to meet customer needs and resolve issues promptly.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving customer needs and company processes.
- Previous experience: Prior experience in customer support or a related field would be advantageous but not mandatory.
Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual capabilities in English and Arabic.
**Job Types**: Full-time, Permanent
**Salary**: QAR3,000.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Position: Customer Support Agent (Bilingual: English and Arabic)
Company: Aldobi
Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.
**Key Responsibilities**:
- Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
- Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
- Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
- Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.
**Desired Skills and Qualifications**:
- Bilingual proficiency: Fluent in both English and Arabic, with excellent written and verbal communication skills in both languages.
- Customer-oriented: A strong commitment to delivering exceptional customer service and creating a positive customer experience.
- Problem-solving skills: Ability to analyze situations, identify issues, and offer effective solutions to customers' concerns.
- Patience and empathy: A patient and empathetic approach to handle customer inquiries and complaints with understanding and professionalism.
- Time management: Efficiently manage tasks and prioritize workload to meet customer needs and resolve issues promptly.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving customer needs and company processes.
- Previous experience: Prior experience in customer support or a related field would be advantageous but not mandatory.
Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual capabilities in English and Arabic.
**Job Types**: Full-time, Permanent
**Salary**: QAR3,000.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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