19 Cx Analyst jobs in Qatar

BAE Systems Strategic Aerospace Services WLL | Full time Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC) Job Type: Full time Province: Ad Dawhah Country: Qatar Postal Code: 000 Job Description

Managing the established directorate learning and development dashboard, metadata presented, quality and integrity of data to ensure timely reports are presented for the management team. Working with experts and teams across the organization to ensure quality data is collected, recorded, and reported in a timely and informative way for managers. Managing initiatives that support learning and development data quality, including skills development, communications, and guidelines for educators, facilitators, experts, and coordinators. Present performance reports, audits, and presentations to management team, with recommendations for quality improvement and efficient knowledge management processes. Establish statistical models that provide richer knowledge and insights to performance, gaps, and patterns for workforce development plans and annual learning and development planning cycle. Develop data visualization models to support managers in their decision-making and the strategy planning cycle. Perform data modeling and reporting for the management team from education and health sectors. Analyze large and diverse datasets from across the organization for L&D and those supported externally through external partner stakeholder groups. Analyze existing tools and databases and provide software solution recommendations. Write comprehensive reports for directorate management team. Developing Learning Management System tracking, management, and reporting module, with advanced programming skills to include development of data management processes supported by (but not limited to) programming languages, such as SQL, Oracle, and Python. Collecting and interpreting workforce learning and development data from data management tools and systems across PHCC. Analyzing results with statistical evidence to support KPIs, L&D performance, and quality. Producing data reports and data models for SMT to support decisions, strategy updates, and performance, with data visualization, development of report programs, presentation, maintenance of data integrity processes. Identifying patterns and trends in datasets through the use of program models, making recommendations for the management team on quality improvement or efficiency measures required. Working alongside teams to establish directorate needs for data management, and developing teams in data management, presentation, and reporting. Developing data management and knowledge management skills for team members and those supporting the learning and development cycle. Defining enhanced data collection and analysis processes, including management of data management system, directorate dashboard, balanced scorecard, and reporting cycle. Benchmarking effective knowledge management models, practice, and tools for health care workforce development. Supporting enhanced PHCC Learning Management System development and performance reporting updates for PHCC balanced scorecard. Providing technical expertise in data storage structures, data mining, and data cleansing. Development of knowledge management standards and models for directorate plans, PHCC Corporate Strategic Plan, delivery, and outcomes. Assessment and evaluation of newly introduced initiatives for quality improvement cycle and further development of knowledge – data management processes and models. The incumbent will undertake any such appropriate duties or responsibilities as directed. Ensure high standards of confidentiality to safeguard any sensitive information. Requirements

Bachelor’s degree in information technology, computer science, statistics, and/or mathematics, economics, or information management. Post Graduate Degree is preferred. Professional certification to include IT, programming or coding, statistical software, knowledge management, data management and analytics, education management, healthcare management or general management. 5 years’ experience in a specialist data analyst role working in the education or health sector. Other professional experience being considered for this role as an essential requisite includes: Management of health care data or business intelligence experience. IT professional certification, programming and statistical software, and data management. Developing data management, analysis, and reporting skills for team members. Performance reporting for strategy implementation, audit progress, standards compliance and governance, and decision-making processes supporting middle management teams. Strong verbal, presentation, and written communication skills. An analytical mind for problem-solving, making recommendations for performance and quality improvements. Attention to detail; interpreting data for meaningful action plans supporting directorate KPIs, with accuracy and attention to detail. Methodical and logical approach to problem solving and recommendations within context of business plan implementation and improvement to knowledge management practice. Strong interpersonal skills and teamwork across immediate team and stakeholders across PHCC. Risk and change management with impact assessment, including adoption of new innovative solutions to data management and knowledge. Bilingual in Arabic and English language (preference as data sets and management will include interpreting data in both languages, as well as business communications).

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Responsibilities:

1. Responsible for the sales data analysis of KA channels.
2. Identify business issues of the KA channel in various countries through data analysis, and communicate with distributors and sales teams to find solutions.
3. Coordinate the access of various products to KA channels in different countries and follow up on sales performance.

Qualifications:

1. More than three years of working experience in the mobile phone or consumer electronics industry, with experience in Qatar or Oman preferred.
2. Experience in sales management of KA channels and familiarity with the business model of KA channels.
3. Proficient in using Excel for data analysis.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Analyst

Industries

• Technology, Information and Media

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Xiaomi Technology. Responsibilities: Responsible for the sales data analysis of KA channels. Identify business issues of the KA channel in various countries through data analysis, and communicate with distributors and sales teams to find solutions. Coordinate the access of various products to KA channels in different countries and follow up on sales performance. Qualifications: More than three years of working experience in the mobile phone or consumer electronics industry, with experience in Qatar or Oman preferred. Experience in sales management of KA channels and familiarity with the business model of KA channels. Proficient in using Excel for data analysis. Seniority level

Entry level Employment type

Full-time Job function

Analyst Industries

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University of Doha for Science and Technology - Data Analysis and Research Specialist
- Profile:
**Duties & Responsibilities**:
He/she will identify patterns and trends in complex data sets provide ongoing reports based on analysis and present them in ways to help business users make decisions.

Other responsibilities include to assist in preparing institutional annual reports and publications provide technical expertise on data storage structures, data mining, and data cleansing data cleansing, and other duties as assigned.

**Qualifications**:
**Education and Certifications**:

- Bachelor’s degree from a reputable university in Data Science and Analysis; Statistics or related field
- Master’s Degree from a reputable university in Data Science and Analysis; Statistics or another related field is preferable

**Experience**:

- Experience of minimum 5 years relevant to duties and responsibilities at the similar level as specified is preferred

Minimum of 5 years experience in human resources with similar responsibilities related to data analytics
- Understand business process/requirements to analyse the feasibility with PHCC Human Resources functions.
- Collects and compiles HR metrics and data from a variety of sources, Analyzes data and statistics for trends, gaps and opportunities with attention to various HR related functions in the Corporation.
- Design and implement workforce analytics solutions/reporting processes in partnership with relevant stakeholders to meet various HR requirements.
- Support the team in delivering operational and project related reporting and analytics that transform, optimize, deliver, and Corporation wide HR reporting, analytics, and insights.
- Ensure proactive approach to plan and drive predictive analytics to ensure data-driven decisions are made on key HR related functions.
- Maintains and prepares reports that communicate findings from data analyses and provide recommendations for management in coordination with the respective teams.

Experience and Education:

- Bachelor's degree in business administration or human Resources, statistics, or a related stream relevant to the role.
- Knowledge of HR Practices and HR Trends
- Proven ability in statistical analysis.
- Ability to analyse data effectively in order to produce recommendations.
- High level of Computer literacy and Proficient in MS Office

This job has been sourced from an external job board.

About QNB Established in 1964 as the country s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor s (A), Moody s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary: The incumbent will be responsible for analyzing and interpreting data to provide insights and recommendations for business decisions, including collection, cleaning, and exploring data, and using various methods and tools to find patterns, trends, and correlations. They also communicate their findings using data visualization and storytelling techniques. A data analyst needs to have strong analytical, statistical, and problem-solving skills, as well as knowledge of business domains and data sources. Some of the tools and technologies that data analysts use: SQL, Python, R, Excel, Tableau, Power BI, Google Analytics
- Document, coordinate and obtain user approvals on the suggested new parameters, Data procedures and controls.
- Evaluate user information requirements and recommend and design the proper control & management reports in order to fulfil these needs.
- Prepare documentation for the system user guides as per the overall documentation policy.
- Design reports for the business (MIS) and provide the details to the data Scientist and Engineers to streamline their development or deployments.
- Liaise with Data Engineer to prepare test environments by loading adequate data for testing based on approved acceptance criteria and test cases.
- Review and approve data migration methods outcomes.
- Adhere to all data governing aspects issued by Data Governance Team or any control department related to data governance.
- Ensure to meet the set measures of data quality issued and published as guideline by Data Quality Team or any control department related to data quality.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Create interactive dashboards, reports, and presentations to effectively communicate complex analytical findings to stakeholders.
- Review existing analytic processes to identify best practices and opportunities for improvement.

Education & Experience Requirements: University graduate preferably with a Major in computer science, data science, information science, statistics, mathematics, information science, or related field. At least 8 years of relevant experience, preferably within a highly rated international bank. Proven project experience with data analysis and visualization tools such as Tableau, Power BI, and Excel, Google Analytics. Proven experience in utilization of related programming languages such as SQL, Python, R, etc. Excellent oral and written communication skills (including report writing) in English and Arabic. Knowledge of programming languages; R & Python in addition to Libraries like pandas, NumPy, and scikit-learn for data manipulation and analysis. Ability to query databases using SQL is essential for extracting data, and fair knowledge of database systems like MySQL, PostgreSQL, Oracle, or MS SQL. Knowledge of using tools and libraries like Tableau, Power BI, Matplotlib, Seaborn, or ggplot2 to represent data in a visual format that is easy to understand. Critical Thinking. Problem Solving. Communication and teamwork.

Note: you will be required to attach the following: 1. Resume / CV 2. Copy of Passport or QID 3. Copy of Education Certificate

This job has been sourced from an external job board.

A Little Bit About Us:
At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By:

Be Customer Obsessed:
Focus on the customer and all else will follow.

Act with Integrity: We are honest, ethical, and trustworthy in everything we do.

Be Curious and Creative:
We constantly innovate and create solutions to bring a lasting positive impact.

Lead by Example and Take Ownership:
Be the change you want to see and take ownership.

Work Smart and Deliver Results: You can do more by doing less, better, and faster.

It's All About People:
Be a team player; together, we are stronger.

About the Role:

We’re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.

You’ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact — we’d love to hear from you.

What You’ll Do:

Root Cause & Issue Analytics

• Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
• Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
• Develop frameworks to categorize and quantify the impact of systemic CX issues.

Retention & Churn Analysis

• Analyze customer lifecycle data to understand key drop-off points and churn predictors.
• Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
• Identify cohorts at risk and provide insights for lifecycle interventions.

Behavioral Segmentation & Journey Mapping

• Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
• Design and run analyses to evaluate the impact of experiments and personalization efforts.
• Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.

Insight Delivery & Stakeholder Influence

• Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
• Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
• Support the continuous improvement of CX KPIs and feedback loops.

We’re Excited About You Because You Have…

• 3–5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
• Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
• Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
• Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
• Ability to manipulate and analyze large datasets to find actionable insights.
• Strong problem-solving skills and a hypothesis-driven approach to analysis.
• Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
• A growth mindset and curiosity about customer behavior.

Preferred Qualifications

• Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
• Background in experimentation (A/B testing, test vs. control).
• Familiarity with customer segmentation, recommender systems, or churn modeling.

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**About the role**

We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar.

The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You will implement policies and processes designed to continuously improve operational performance. You will ensure compliance with set standard and procedures.

**Your specific responsibilities include**:

- Responsible for managing Service level of all customer service aspects of the Contact Centre.
- Responsible for achieving all KPIs as outline in the CC KPI Scorecard.
- Implement new skills and new techniques geared towards operational and service excellence,
- Ensuring call quality and high level of customer services
- Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team.
- Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters.
- Communicating existing and new policies
- Ensure first call resolution, zero error and operational excellence.
- Provide CC with regular updates and reports on operational performance.
- Make recommendations to CC manager on improving or safeguarding operations performance.
- Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
- Perform other department duties related to his/her position as directed by the Head of Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About you**
- Relevant Bachelor’s degree or equivalent
- Minimum of 3 years of work experience in Contact Centre environment
- Experience of managing team in excess of 50 people.
- Strong knowledge of Contact Centre Operations and well-versed in all service delivery aspects of contact centre operations.
- Previous experience in managing team in Contact Centre environment
- Good working knowledge of Amadeus and understanding of airline process and procedure is a definite advantage.
- Excellent written and verbal communication skills.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

About the role:

Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:

• Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader.
• Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
• Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
• Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
• Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
• Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.

Qualifications

About you:

• Bachelors Degree or Equivalent with Minimum 6 years of job – related experience
• Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
• Experience in luxury tourism or hospitality environment
• Project or Program Management experience required
• PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage

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