65 Duty Manager Qatar Distribution Company jobs in Doha
Operations Manager
Doha, Doha
PPL Dynamics
Posted 2 days ago
Job Viewed
Job Description
Job Title: Operations Manager
Job Purpose: To lead, manage, and control the delivery of all operational services including but not limited to remittance, foreign exchange (FX), treasury, and wholesale activities across the company's branch network and back-office units. The Operations Manager is directly accountable for branch productivity, sales and revenue target achievement, operational efficiency, cash and treasury management, regulatory compliance, and service quality standards.
Key Responsibilities: Oversee day-to-day operational activities across all branches and back-office units, including customer service, wholesale, treasury, and dealing operations, ensuring timely, accurate, and efficient service delivery. Define and enforce branch-level targets for remittance volumes, FX transactions, revenue generation, and productivity; monitor performance against these targets and implement corrective actions as needed. Set monthly and quarterly sales and transaction targets for each branch and operational team, in alignment with company goals. Closely monitor branch and staff performance, ensuring achievement of individual and collective targets through ongoing tracking, feedback, and performance coaching. Supervise treasury and dealing room activities including procurement of foreign currencies, rate setting, and margin monitoring. Ensure sufficient currency availability across branches and allocate foreign currencies according to operational needs; oversee both local and international currency procurement to meet business requirements. Manage foreign currency rate maintenance, including system updates, application of special rates, and adjustments in response to market fluctuations; execute bulk purchases/sales and negotiate favorable foreign exchange deals with correspondent banks to fund company accounts profitably. Oversee and execute foreign exchange transactions to ensure effective margin control by comparing average buying rates against average transaction rates for each currency. Support the Finance Department by managing and executing FX deals to replenish company accounts held with correspondent banks at the most cost-effective rates. Ensure adequate insurance coverage and oversee all requirements related to the secure transportation and collection of cash across various locations. Lead branch productivity initiatives through improved resource utilization, queue management, service optimization, and front-line staff performance. Work closely with the HR Department to recruit, train, and evaluate operational staff, ensuring alignment with service excellence, compliance, and business targets. Enforce strict controls over cash handling, vault security, operational risk mitigation, and adherence to internal policies across all branches. Implement and maintain SOPs, internal control mechanisms, and audit compliance tools across operational areas. Liaise with Compliance and Risk Management departments to ensure adherence to QCB regulations, internal policies, and audit requirements. Oversee the operational deployment and readiness of new services, system upgrades, and automation solutions to improve process efficiency. Ensure timely, accurate, and compliant reporting to senior management, auditors, regulators, and other stakeholders. Conduct periodic branch visits and performance reviews with a focus on operational excellence, target achievement, risk controls, and continuous improvement. Prepare and submit timely reports on operational KPIs, branch target achievements, treasury performance, and audit findings.
Key Performance Indicators (KPIs): Branch target achievement rate (sales, transaction volumes, FX margins). Operational error rate (daily, monthly). Customer wait time and transaction turnaround time. Internal and external audit score results. Treasury profitability (spread/margin performance, cost of currency procurement). Vault balance accuracy and cash reconciliation efficiency. Staff productivity (transactions per staff/day). Customer satisfaction score from service touchpoints. Operational cost efficiency and process improvement initiatives.
Qualifications & Requirements: Bachelors degree in Finance, Operations, Banking, or related field. Minimum 12 years' experience in operational management within a remittance, money exchange, or banking institution, GCC experience is preferable. Proven experience managing multiple branches or operational units. Solid understanding of treasury and dealing room operations. Knowledge of QCB regulations and operational compliance frameworks. Demonstrated leadership and team management skills. Strong data analysis, reporting, and problem-solving capabilities. Fluent in English; and Arabic speaking is required. Familiarity with core remittance/FX systems and digital tools is highly preferred.
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Job Purpose: To lead, manage, and control the delivery of all operational services including but not limited to remittance, foreign exchange (FX), treasury, and wholesale activities across the company's branch network and back-office units. The Operations Manager is directly accountable for branch productivity, sales and revenue target achievement, operational efficiency, cash and treasury management, regulatory compliance, and service quality standards.
Key Responsibilities: Oversee day-to-day operational activities across all branches and back-office units, including customer service, wholesale, treasury, and dealing operations, ensuring timely, accurate, and efficient service delivery. Define and enforce branch-level targets for remittance volumes, FX transactions, revenue generation, and productivity; monitor performance against these targets and implement corrective actions as needed. Set monthly and quarterly sales and transaction targets for each branch and operational team, in alignment with company goals. Closely monitor branch and staff performance, ensuring achievement of individual and collective targets through ongoing tracking, feedback, and performance coaching. Supervise treasury and dealing room activities including procurement of foreign currencies, rate setting, and margin monitoring. Ensure sufficient currency availability across branches and allocate foreign currencies according to operational needs; oversee both local and international currency procurement to meet business requirements. Manage foreign currency rate maintenance, including system updates, application of special rates, and adjustments in response to market fluctuations; execute bulk purchases/sales and negotiate favorable foreign exchange deals with correspondent banks to fund company accounts profitably. Oversee and execute foreign exchange transactions to ensure effective margin control by comparing average buying rates against average transaction rates for each currency. Support the Finance Department by managing and executing FX deals to replenish company accounts held with correspondent banks at the most cost-effective rates. Ensure adequate insurance coverage and oversee all requirements related to the secure transportation and collection of cash across various locations. Lead branch productivity initiatives through improved resource utilization, queue management, service optimization, and front-line staff performance. Work closely with the HR Department to recruit, train, and evaluate operational staff, ensuring alignment with service excellence, compliance, and business targets. Enforce strict controls over cash handling, vault security, operational risk mitigation, and adherence to internal policies across all branches. Implement and maintain SOPs, internal control mechanisms, and audit compliance tools across operational areas. Liaise with Compliance and Risk Management departments to ensure adherence to QCB regulations, internal policies, and audit requirements. Oversee the operational deployment and readiness of new services, system upgrades, and automation solutions to improve process efficiency. Ensure timely, accurate, and compliant reporting to senior management, auditors, regulators, and other stakeholders. Conduct periodic branch visits and performance reviews with a focus on operational excellence, target achievement, risk controls, and continuous improvement. Prepare and submit timely reports on operational KPIs, branch target achievements, treasury performance, and audit findings.
Key Performance Indicators (KPIs): Branch target achievement rate (sales, transaction volumes, FX margins). Operational error rate (daily, monthly). Customer wait time and transaction turnaround time. Internal and external audit score results. Treasury profitability (spread/margin performance, cost of currency procurement). Vault balance accuracy and cash reconciliation efficiency. Staff productivity (transactions per staff/day). Customer satisfaction score from service touchpoints. Operational cost efficiency and process improvement initiatives.
Qualifications & Requirements: Bachelors degree in Finance, Operations, Banking, or related field. Minimum 12 years' experience in operational management within a remittance, money exchange, or banking institution, GCC experience is preferable. Proven experience managing multiple branches or operational units. Solid understanding of treasury and dealing room operations. Knowledge of QCB regulations and operational compliance frameworks. Demonstrated leadership and team management skills. Strong data analysis, reporting, and problem-solving capabilities. Fluent in English; and Arabic speaking is required. Familiarity with core remittance/FX systems and digital tools is highly preferred.
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0
Operations Manager
Doha, Doha
Premium Solutions
Posted 23 days ago
Job Viewed
Job Description
Premium Solutions Consultancy
is recruiting on behalf of a reputable client in Qatar for the position of
Operations Manager . We are looking for a dynamic and experienced professional to lead and enhance operational efficiency .
Key Responsibilities: • Align operational activities with company mission and vision • Supervise manpower and site supervisors for optimal performance • Handle customer requirements and deliver services as per standards • Provide operational data and insights to clients • Oversee scheduling, tools, timing, and revenue management • Maintain quality of service and standardization across teams • Support supervisors to ensure top-level service delivery • Coordinate manpower planning and deployment • Ensure compliance with company rules, procedures, and policies • Monitor team performance and address issues as needed • Track transportation schedules and report delays • Drive service improvement and consistency across all sites Requirements: Diploma or Master’s Degree in Business or relevant field Minimum 8 years’ experience in operations Proficient in Microsoft Office tools Fluent in English (Reading, Writing, Speaking) Strong communication and interpersonal skills Ability to read timetables and follow directions on maps and schedules Driving License: Valid home country license or Qatar license preferred Preferred Local Candidates , with Transferable Visa Potential and interested candidates whose profile closely matches the requirements may send their CV to: Please mention " Operations Manager – Qatar " in the subject line.
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is recruiting on behalf of a reputable client in Qatar for the position of
Operations Manager . We are looking for a dynamic and experienced professional to lead and enhance operational efficiency .
Key Responsibilities: • Align operational activities with company mission and vision • Supervise manpower and site supervisors for optimal performance • Handle customer requirements and deliver services as per standards • Provide operational data and insights to clients • Oversee scheduling, tools, timing, and revenue management • Maintain quality of service and standardization across teams • Support supervisors to ensure top-level service delivery • Coordinate manpower planning and deployment • Ensure compliance with company rules, procedures, and policies • Monitor team performance and address issues as needed • Track transportation schedules and report delays • Drive service improvement and consistency across all sites Requirements: Diploma or Master’s Degree in Business or relevant field Minimum 8 years’ experience in operations Proficient in Microsoft Office tools Fluent in English (Reading, Writing, Speaking) Strong communication and interpersonal skills Ability to read timetables and follow directions on maps and schedules Driving License: Valid home country license or Qatar license preferred Preferred Local Candidates , with Transferable Visa Potential and interested candidates whose profile closely matches the requirements may send their CV to: Please mention " Operations Manager – Qatar " in the subject line.
#J-18808-Ljbffr
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1
Operations Manager
Doha, Doha
Hilton
Posted today
Job Viewed
Job Description
Operations Manager
This is a Guest facing role which ensures smooth and efficient delivery of the experience for all Guests who visit the Waterpark. This position ensures Guest safety by managing the Operations team, rides, slides and attractions, responding to emergencies, giving clear directions and instructions, communicating with other departments regarding operational needs, attending and delivering on-going training and maintaining essential swimming, lifeguarding, basic life support skills as well as lifeguard instructor/facilitation skills.
- Manage a team of Team Leaders and their respective front-line Team Members to include they're on and off job training, daily attendance, grooming, coaching, appraisals and personal development plans.
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
- Ensure guest, Team Members and contractor safety at all times as it relates to park attractions.
- Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed.
- Focus on guest satisfaction and interaction within the Operations team along with Team Leader and frontline supervision.
- Mentor and develop subordinates.
- Collaborate on strategic planning with department Director and implement plans.
- Ensure their area meets financial targets through tracking expenditures and revenue and as appropriate taking action to affect either.
- Foster a harmonious atmosphere among Team Members in their area and brings team members together through team buildings.
**What are we looking for?**
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Customer Service experience in supervisory or higher capacity
- Ability to listen and respond to demanding guest needs.
- Excellent leadership skills
- Excellent interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous waterpark or theme park management experience
- International Lifeguard Training Program (ILTP) Instructor or Instructor Trainer License
- Previous guest service experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
This is a Guest facing role which ensures smooth and efficient delivery of the experience for all Guests who visit the Waterpark. This position ensures Guest safety by managing the Operations team, rides, slides and attractions, responding to emergencies, giving clear directions and instructions, communicating with other departments regarding operational needs, attending and delivering on-going training and maintaining essential swimming, lifeguarding, basic life support skills as well as lifeguard instructor/facilitation skills.
- Manage a team of Team Leaders and their respective front-line Team Members to include they're on and off job training, daily attendance, grooming, coaching, appraisals and personal development plans.
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
- Ensure guest, Team Members and contractor safety at all times as it relates to park attractions.
- Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed.
- Focus on guest satisfaction and interaction within the Operations team along with Team Leader and frontline supervision.
- Mentor and develop subordinates.
- Collaborate on strategic planning with department Director and implement plans.
- Ensure their area meets financial targets through tracking expenditures and revenue and as appropriate taking action to affect either.
- Foster a harmonious atmosphere among Team Members in their area and brings team members together through team buildings.
**What are we looking for?**
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Customer Service experience in supervisory or higher capacity
- Ability to listen and respond to demanding guest needs.
- Excellent leadership skills
- Excellent interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous waterpark or theme park management experience
- International Lifeguard Training Program (ILTP) Instructor or Instructor Trainer License
- Previous guest service experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager
Doha, Doha
YM Ship Management (part of Sendian Group)
Posted today
Job Viewed
Job Description
**#hiring for our ship management division**
**Job Title**: Operations Manager - Ship Management
**Location**: Doha, Qatar
**Company**: Sendian Group
**About Us**: Sendian Group is a leading conglomerate committed to delivering innovative and high-quality solutions across various industries. Our ship management division specializes in providing comprehensive management services for a diverse fleet, ensuring the highest standards of safety, efficiency, and compliance.
**Key Responsibilities**:
- Manage and oversee the daily operations of the ship management division.
- Ensure compliance with international maritime regulations and company policies.
- Develop and implement operational strategies to enhance efficiency and service quality.
- Monitor and analyze operational performance, identifying areas for improvement.
- Prepare and present regular reports to senior management on operational performance and metrics.
- Manage budgeting processes, including forecasting and financial planning.
- Develop and oversee tender processes, ensuring competitive and compliant bids.
- Formulate and implement strategic plans to achieve long-term business objectives.
- Maintain strong relationships with clients, stakeholders, and regulatory bodies.
**Qualifications & Skills**:
- Bachelor’s degree in Marine Engineering, Naval Architecture, or a related field.
- Minimum of 7 years of experience in ship management and marine operations.
- Strong knowledge of international maritime regulations and industry standards.
- Proven experience in budgeting, tender management, and strategic planning.
- Proven leadership and team management skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficiency in marine management software and tools.
- Fluent in English; knowledge of Arabic is an advantage.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and innovative work environment.
- Involvement in diverse and challenging maritime projects.
**Sendian Group**
Doha, Qatar
Pay: From QAR6,000.00 per month
**Job Title**: Operations Manager - Ship Management
**Location**: Doha, Qatar
**Company**: Sendian Group
**About Us**: Sendian Group is a leading conglomerate committed to delivering innovative and high-quality solutions across various industries. Our ship management division specializes in providing comprehensive management services for a diverse fleet, ensuring the highest standards of safety, efficiency, and compliance.
**Key Responsibilities**:
- Manage and oversee the daily operations of the ship management division.
- Ensure compliance with international maritime regulations and company policies.
- Develop and implement operational strategies to enhance efficiency and service quality.
- Monitor and analyze operational performance, identifying areas for improvement.
- Prepare and present regular reports to senior management on operational performance and metrics.
- Manage budgeting processes, including forecasting and financial planning.
- Develop and oversee tender processes, ensuring competitive and compliant bids.
- Formulate and implement strategic plans to achieve long-term business objectives.
- Maintain strong relationships with clients, stakeholders, and regulatory bodies.
**Qualifications & Skills**:
- Bachelor’s degree in Marine Engineering, Naval Architecture, or a related field.
- Minimum of 7 years of experience in ship management and marine operations.
- Strong knowledge of international maritime regulations and industry standards.
- Proven experience in budgeting, tender management, and strategic planning.
- Proven leadership and team management skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficiency in marine management software and tools.
- Fluent in English; knowledge of Arabic is an advantage.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and innovative work environment.
- Involvement in diverse and challenging maritime projects.
**Sendian Group**
Doha, Qatar
Pay: From QAR6,000.00 per month
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3
Venue Operations Manager
Doha, Doha
Supreme Committee for Delivery & Legacy
Posted today
Job Viewed
Job Description
Freelancer contract based in QATAR (LOC Role)
Contract Duration from Sep till December
Responsibilities
- Develop the Operations projects and teams for the planning and delivery of the tournament.
- Ensure stadium and operations planning coordination.
- Assist to integrate all relevant functional areas operational plans for the event.
- Develop pre-event, event-time and post-event procedures and timelines.
- Communications and relationship management with all functional areas and stakeholders involved in the planning and delivery of the tournament.
- Support the Operations team to ensure that all competition and operation requirements are met in the planning and design phases.
- Responsible for establishing objectives with direct reports that align to both departmental and organizational objectives.
- Line management responsibility for all capability resources, this includes: IDPs, objectives, leave plans, job descriptions, performance management and appraisals.
- Perform any other duties assigned by the supervisor directly related or relevant to the job.
- Ensure the assigned responsibilities are delivered to a high standard of quality and timeliness in full compliance with the Quality Policy and the Safety and Security rules and requirements in line with any standards and objectives designated in the Employee Performance Management system.
- Priority to people that have experience in previous experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Venue Management experience.
Qualifications
- Minimum 12 years of management experience in operations in the organisation of major sporting events with 4 years of supervisory or managerial experience.
Preferred Skills
- Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Venue Management experience.
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4
Traffic Operations Manager
Doha, Doha
Egis Group
Posted 3 days ago
Job Viewed
Job Description
About Us
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world."
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
About the Role
Job Purpose:
The Traffic Operations Manager is responsible for leading and overseeing all traffic management activities for a large part of the road network in Qatar within the Ashghal infrastructure program.
Reporting directly to the General Manager, this role ensures strategic alignment of traffic operations with Client’s and Egis’project goals, regulatory compliance, and stakeholder expectations.
Key Responsibilities:
- Define and implement the overall traffic operations strategy for a large part of road network managed by the Ashghal program.
- Lead a multidisciplinary team of traffic engineers and coordinators to ensure safe and efficient traffic flow across all project sites.
- Serve as the primary point of contact for traffic-related matters with government authorities, contractors, and internal stakeholders.
- Monitor performance indicators and operational risks, proposing corrective actions where necessary.
- Review and approve traffic management plans and incident response protocols.
- Coordinate with the General Manager to align traffic operations with broader project milestones and priorities.
- Prepare and present regular reports on traffic operations status, challenges, and achievements.
- Ensure compliance with regional traffic regulations and Ashghal standards.
- Mentor and develop team members, fostering a culture of safety, accountability, and continuous improvement.
What do we need from you
Qualifications:
- Bachelor’s degree in Civil Engineering, Transportation Engineering, or related field.
- Minimum 10 years of professional experience, including at least 5 years in traffic operations or similar roles.
- Proven experience in managing teams and reporting to executive leadership.
- Regional experience within GCC countries preferred.
Key Competencies:
- Strategic leadership and decision-making.
- Expertise in traffic engineering and operations.
- Strong stakeholder engagement and communication skills.
- Risk management and performance monitoring.
- Ability to lead cross-functional teams in a complex infrastructure environment.
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5
Banquet Operations Manager
Doha, Doha
The Ned & Ned's Club
Posted 14 days ago
Job Viewed
Job Description
Overview
As a Banquet Operations Manager, you will oversee and coordinate all aspects of banquet operations, ensuring flawless execution of events, from conferences to weddings. Your leadership and organizational skills will be key in delivering exceptional service, managing staff, and collaborating with clients to ensure their vision is brought to life.
Responsibilities- Manage and supervise banquet operations, ensuring events are executed flawlessly from start to finish.
- Work closely with clients to understand their event needs and provide tailored service to exceed expectations.
- Coordinate with kitchen, catering, and other departments to ensure smooth and efficient event operations.
- Oversee banquet setup, including décor, seating arrangements, and audio-visual needs.
- Supervise and train banquet staff, ensuring adherence to service standards and operational procedures.
- Ensure timely and efficient service during events, maintaining high standards of hospitality.
- Handle client inquiries, requests, and concerns professionally and promptly.
- Monitor inventory levels of banquet equipment and supplies, ensuring adequate stock is available for events.
- Manage budgets and control costs while maintaining high levels of guest satisfaction.
- Proven experience as a Banquet Manager or in a similar role in the hospitality industry.
- Strong leadership, communication, and organizational skills.
- Exceptional attention to detail and ability to manage multiple events simultaneously.
- Knowledge of food and beverage operations, event planning, and customer service.
- Ability to work under pressure and adapt to changing event requirements.
- Flexible schedule, including the ability to work evenings, weekends, and holidays as required.
- Proficiency in MS Office and event management software.
- One of the most iconic places to be and work
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Banquet Operations Manager!
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6
FM Operations Manager
Doha, Doha
Artan Holding
Posted 21 days ago
Job Viewed
Job Description
Accountabilities
Main focus will be on ensuring that all assigned tasks are met in a professional and timely manner. You will be expected to be available as business dictates and ensure maintenance standards are adhered to. As part of the MPFM team you will be expected to attend management meetings (if required) and be proactive in improving our business. You will take ownership of the role and responsibilities and respect all work colleagues. You will be expected to report immediately any circumstances that might bring the company into disrepute or cause loss/damage to any of the company’s or landlord’s assets.
Duties and Responsibilities- Ensure that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the institution’s needs.
- Complete a review of existing standards and procedures, while implementing new best practices to ensure a seamless delivery of FM Operations and FM Services.
- To ensure systems, procedures and resources are in place to ensure those needs are delivered.
- Produce quarterly reports on service usage and service issues to ensure management receive appropriate information in an accurate and timely manner.
- Support Head of Facilities in the strategic implementation of new working practices to ensure the successful roll out of initiatives which will result in consistency to customers and improvement overall service offering.
- People management responsibilities for FM team including: Recruitment, development and performance reviews. Leading, monitoring, motivating and inspiring the team; providing guidance and support. Manage rotas to ensure adequate cover at all times to ensure the provision of a consistent service. – Ensure that the team are correctly attired and project a professional image at all times.
- Undertake weekly building audits and Health & Safety checks and compile risk assessments for projects.
- Provide support and guidance on H&S related matters to other teams.
- Manage the FM workflow actions for all new starters, leavers and changes in a timely manner – including undertaking Induction training sessions.
- Respond to any maintenance issues reported by the Buildings and liaise with the Head of Facilities and/or third parties to rectify any issues.
- Investigate and implement Value Adds and new initiatives to enhance work place.
- Dealing with any shortfalls in service delivery in a timely manner through effective coaching and mentoring and ultimately if necessary, through performance management mechanisms available.
- Assist Head of Facilities where necessary in Incident Management and Business Continuity.
- Provide cover within the team as and when required, including deputizing for the Head of Facilities tasks during periods of sickness and annual leave.
- Undertake any other duties associated with the nature of this role which may be required from time to time.
- Ability plan and coordinate daily work stream.
- Effective written, verbal and listening communications skills.
- Attention to detail and high level of accuracy.
- Good problem-solving skills.
- Be flexible and adaptable.
- The ability to use your initiative.
- English
- Arabic an advantage
- Qatar driving license
- First Aid Training
- Fire Fighting Training
- HSE Management Systems
- ISO Program (Certification)
- FM certification
Degree in Mechanical, Electrical of Civil Engineering.
Experience- Minimum 8 years’ related experience in technical maintenance of a building/facility.
- Proven work experience as an FM Operations at Management level.
- Previous experience of working in a similar role within the field of property management required.
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7
Senior Operations Manager
Doha, Doha
confidential
Posted 3 days ago
Job Viewed
Job Description
Duties and Responsibilities
Duties may vary from the list below and are at the discretion of the Country Operations Manager. Additional duties may be assigned based on the requirements of a specific project. Managing a team of diverse technical professionals in hard services. Leading all maintenance processes and operations in all assigned projects. Tracking expenses and overseeing the budget for maintenance activities in projects. Maintaining all machinery to ensure it’s at working standards. Creating and implementing maintenance procedures. Conducting regular inspections of the facilities to detect and resolve problems. Planning and managing all repair and installation activities. Ensuring all department workers adhere to the safety policies and procedures. Assigning repair schedules and evaluating repair cost estimates. Documenting and preparing daily progress reports and maintenance logs. Overseeing equipment stock and placing orders for new supplies when necessary. Promote an operating culture to create exceptional value to the customers through quality and efficient service delivery. Execute the strategic initiatives as required. Team Development: Define required skills and capabilities for the team. Ensure timely execution of all required training. Understand and achieve all required targets for safety, customer satisfaction, and financial and operating performance, KPIs. Make sure all required materials and tools are available on all sites. Establish great relationships with all internal stakeholders. Customer: Ensure the clients’ value proposition is clearly understood by the onsite team and that the level of customer satisfaction is validated in the customer’s KPI’s. Participate in tenders for hard services. Experience and Qualifications
Experience Required 5 Years Educational Qualification Bachelor of Degree in Engineering Required - MMUP Certification Preferred Required - Qatar Driving License Required - QCDD Required - PMP & Valid Certifications
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Duties may vary from the list below and are at the discretion of the Country Operations Manager. Additional duties may be assigned based on the requirements of a specific project. Managing a team of diverse technical professionals in hard services. Leading all maintenance processes and operations in all assigned projects. Tracking expenses and overseeing the budget for maintenance activities in projects. Maintaining all machinery to ensure it’s at working standards. Creating and implementing maintenance procedures. Conducting regular inspections of the facilities to detect and resolve problems. Planning and managing all repair and installation activities. Ensuring all department workers adhere to the safety policies and procedures. Assigning repair schedules and evaluating repair cost estimates. Documenting and preparing daily progress reports and maintenance logs. Overseeing equipment stock and placing orders for new supplies when necessary. Promote an operating culture to create exceptional value to the customers through quality and efficient service delivery. Execute the strategic initiatives as required. Team Development: Define required skills and capabilities for the team. Ensure timely execution of all required training. Understand and achieve all required targets for safety, customer satisfaction, and financial and operating performance, KPIs. Make sure all required materials and tools are available on all sites. Establish great relationships with all internal stakeholders. Customer: Ensure the clients’ value proposition is clearly understood by the onsite team and that the level of customer satisfaction is validated in the customer’s KPI’s. Participate in tenders for hard services. Experience and Qualifications
Experience Required 5 Years Educational Qualification Bachelor of Degree in Engineering Required - MMUP Certification Preferred Required - Qatar Driving License Required - QCDD Required - PMP & Valid Certifications
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8
Traffic Operations Manager
Doha, Doha
Egis Group
Posted 3 days ago
Job Viewed
Job Description
About Us Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world." With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
About the Role Job Purpose: The Traffic Operations Manager is responsible for leading and overseeing all traffic management activities for a large part of the road network in Qatar within the Ashghal infrastructure program. Reporting directly to the General Manager, this role ensures strategic alignment of traffic operations with Client’s and Egis’project goals, regulatory compliance, and stakeholder expectations. Key Responsibilities: Define and implement the overall traffic operations strategy for a large part of road network managed by the Ashghal program. Lead a multidisciplinary team of traffic engineers and coordinators to ensure safe and efficient traffic flow across all project sites. Serve as the primary point of contact for traffic-related matters with government authorities, contractors, and internal stakeholders. Monitor performance indicators and operational risks, proposing corrective actions where necessary. Review and approve traffic management plans and incident response protocols. Coordinate with the General Manager to align traffic operations with broader project milestones and priorities. Prepare and present regular reports on traffic operations status, challenges, and achievements. Ensure compliance with regional traffic regulations and Ashghal standards. Mentor and develop team members, fostering a culture of safety, accountability, and continuous improvement.
What do we need from you Qualifications: Bachelor’s degree in Civil Engineering, Transportation Engineering, or related field. Minimum 10 years of professional experience, including at least 5 years in traffic operations or similar roles. Proven experience in managing teams and reporting to executive leadership. Regional experience within GCC countries preferred. Key Competencies: Strategic leadership and decision-making. Expertise in traffic engineering and operations. Strong stakeholder engagement and communication skills. Risk management and performance monitoring. Ability to lead cross-functional teams in a complex infrastructure environment.
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About the Role Job Purpose: The Traffic Operations Manager is responsible for leading and overseeing all traffic management activities for a large part of the road network in Qatar within the Ashghal infrastructure program. Reporting directly to the General Manager, this role ensures strategic alignment of traffic operations with Client’s and Egis’project goals, regulatory compliance, and stakeholder expectations. Key Responsibilities: Define and implement the overall traffic operations strategy for a large part of road network managed by the Ashghal program. Lead a multidisciplinary team of traffic engineers and coordinators to ensure safe and efficient traffic flow across all project sites. Serve as the primary point of contact for traffic-related matters with government authorities, contractors, and internal stakeholders. Monitor performance indicators and operational risks, proposing corrective actions where necessary. Review and approve traffic management plans and incident response protocols. Coordinate with the General Manager to align traffic operations with broader project milestones and priorities. Prepare and present regular reports on traffic operations status, challenges, and achievements. Ensure compliance with regional traffic regulations and Ashghal standards. Mentor and develop team members, fostering a culture of safety, accountability, and continuous improvement.
What do we need from you Qualifications: Bachelor’s degree in Civil Engineering, Transportation Engineering, or related field. Minimum 10 years of professional experience, including at least 5 years in traffic operations or similar roles. Proven experience in managing teams and reporting to executive leadership. Regional experience within GCC countries preferred. Key Competencies: Strategic leadership and decision-making. Expertise in traffic engineering and operations. Strong stakeholder engagement and communication skills. Risk management and performance monitoring. Ability to lead cross-functional teams in a complex infrastructure environment.
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