17 Dynamics Consultant jobs in Qatar

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Dynamics 365 CRM Consultant

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Vistas Global . Job Description The

Dynamics 365 CRM Consultant

will be responsible for configuring, customizing, and supporting Microsoft Dynamics 365 CRM solutions to meet business needs. This role includes developing workflows, dashboards, and integrations, as well as providing training and technical support to end users. The consultant will work closely with internal teams and stakeholders to ensure the system supports streamlined processes and delivers strong user experiences. Key Responsibilities CRM Customization: Configure and customize Dynamics 365 CRM to support business processes and user requirements. Workflow & Dashboard Development: Create automated workflows, dashboards, and forms for different user groups. User Support: Provide day-to-day user assistance, issue resolution, and training across teams. System Maintenance: Ensure system stability, apply updates, and troubleshoot technical issues. Integration: Coordinate with developers and IT teams to integrate CRM with other enterprise systems. Documentation: Maintain system documentation and contribute to CRM best practices. Skills In-depth knowledge of Microsoft Dynamics 365 CRM, especially in configuration and customization. Experience developing workflows, dashboards, forms, and business rules. Familiarity with CRM integrations and data migration processes. Strong problem-solving and communication skills. Comfortable working in a fast-paced, cross-functional environment. Ability to support users and translate business needs into technical solutions. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in Dynamics 365 CRM implementation and support. Microsoft Dynamics 365 Fundamentals certification is required; Customer Service Functional Consultant Associate certification is preferred. Applicants currently residing in Qatar and holding a valid QID will be given priority. Job ID: 14072511-114VG Seniority level:

Mid-Senior level Employment type:

Full-time Job function:

Consulting, Information Technology, and Sales Industries:

IT Services and IT Consulting Referrals increase your chances of interviewing at Vistas Global by 2x. Get notified about new Customer Relationship Management Consultant jobs in

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4 weeks ago Be among the first 25 applicants

Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Key Responsibilities

• Design, configure, and implement Microsoft Dynamics 365 Billing & Invoicing solutions
• Customize and optimize billing models, pricing structures, and payment processing in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE)
• Ensure seamless integration between CRM, ERP, financial systems, and payment gateways
• Develop automated workflows for billing cycles, recurring invoices, and financial reconciliation
• Support subscription-based, consumption-based, and contract-based billing models
• Work closely with business teams to gather requirements and provide technical solutions for billing automation, tax calculations, and revenue recognition
• Ensure compliance with financial regulations, tax policies, and security standards
• Troubleshoot and resolve billing-related issues, performance bottlenecks, and data inconsistencies
• Assist in system upgrades, migrations, and custom reporting for financial analytics
• Provide guidance and mentorship to junior consultants and support teams
  
  

Requirements

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• 5+ years of experience in Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE) with a focus on billing and invoicing
• Strong knowledge of financial processes, accounts receivable, revenue recognition, and payment processing
• Expertise in Power Platform, Power Automate, and Dataverse for billing automation
• Proficiency in C#, JavaScript, .NET, and SQL Server for customizations and integrations
• Experience integrating Dynamics 365 with payment gateways, ERP, and third-party financial systems
• Understanding of REST/SOAP APIs, Azure Functions, and Logic Apps
• Familiarity with subscription-based business models and financial regulations (IFRS, GAAP, VAT, tax policies, etc.)
• Strong problem-solving and analytical skills
• Microsoft Dynamics 365 certifications in Finance & Operations or Customer Engagement are a plus

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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4 weeks ago Be among the first 25 applicants Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365. Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Key Responsibilities

Design, configure, and implement Microsoft Dynamics 365 Billing & Invoicing solutions Customize and optimize billing models, pricing structures, and payment processing in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE) Ensure seamless integration between CRM, ERP, financial systems, and payment gateways Develop automated workflows for billing cycles, recurring invoices, and financial reconciliation Support subscription-based, consumption-based, and contract-based billing models Work closely with business teams to gather requirements and provide technical solutions for billing automation, tax calculations, and revenue recognition Ensure compliance with financial regulations, tax policies, and security standards Troubleshoot and resolve billing-related issues, performance bottlenecks, and data inconsistencies Assist in system upgrades, migrations, and custom reporting for financial analytics Provide guidance and mentorship to junior consultants and support teams

Requirements

Qualifications & Skills

Bachelor's degree in Computer Science, Information Technology, Finance, or a related field 5+ years of experience in Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE) with a focus on billing and invoicing Strong knowledge of financial processes, accounts receivable, revenue recognition, and payment processing Expertise in Power Platform, Power Automate, and Dataverse for billing automation Proficiency in C#, JavaScript, .NET, and SQL Server for customizations and integrations Experience integrating Dynamics 365 with payment gateways, ERP, and third-party financial systems Understanding of REST/SOAP APIs, Azure Functions, and Logic Apps Familiarity with subscription-based business models and financial regulations (IFRS, GAAP, VAT, tax policies, etc.) Strong problem-solving and analytical skills Microsoft Dynamics 365 certifications in Finance & Operations or Customer Engagement are a plus

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SWATX by 2x Get notified about new Billing Consultant jobs in

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Job Purpose The Dynamics 365 CRM Techno-Functional Consultant will lead the design, configuration, customization, and implementation of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing, Field Service). This role combines deep functional knowledge with strong technical skills to deliver tailored CRM solutions that meet business requirements and ensure successful adoption.Key Responsibilities

• Collaborate with business stakeholders to gather and document CRM requirements.
• Analyze current processes and design optimized workflows leveraging Dynamics 365 capabilities.
• Translate business needs into detailed functional specifications and solution blueprints.
• Configure Dynamics 365 CRM modules (Sales, Service, Marketing, Field Service).
• Design and implement workflows, Power Automate flows, dashboards, and security roles.
• Customize Dynamics 365 using C# plugins, custom workflows, and business rules.
• Develop JavaScript for form scripting and UI enhancements.
• Create and customize SSRS reports, dashboards, and views.
• Work with Web APIs, Azure services, and integration tools for third-party system connectivity.
• Conduct unit testing and support UAT.
• Participate in solution deployment, post-go-live support, and performance optimization.
• Prepare end-user training materials and deliver workshops.
• Provide ongoing support for CRM users and resolve technical/functional issues.
• Act as a liaison between business stakeholders, vendors, and technical teams.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 7 years of experience in Microsoft Dynamics 365 CRM (Customer Engagement).
• Strong knowledge of CRM modules: Sales, Customer Service, Marketing, and Field Service.
• Hands-on experience in:
• - Programming: C#, JavaScript, TypeScript (for custom development and form scripting).
• - Customizations: Plugins, workflows, Power Automate, web resources.
• - Integrations: REST/SOAP Web APIs, Azure Logic Apps, Data Export Service.
• - Data Migration: KingswaySoft, SSIS, or equivalent ETL tools.
• - Reporting: SSRS, Power BI dashboards.
• Familiarity with Power Platform (PowerApps, Power Automate, Power BI).
• Basic understanding of DevOps pipelines for CRM deployment (Azure DevOps).

Preferred Certifications

• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Azure Fundamentals (AZ-900) – Advantage

Key Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Consulting mindset with strong presentation and client interaction skills.

Key Performance Indicators (KPIs)

• Project Delivery: Achieve 95% on-time delivery of CRM projects and enhancements.
• User Adoption: Reach 85%+ active user engagement within 3 months post-implementation.
• System Uptime: Maintain CRM system availability at 99.9%.
• Issue Resolution: Resolve 90% of CRM-related support tickets within SLA timelines.
• Stakeholder Satisfaction: Achieve 90% satisfaction rate in post-implementation surveys.
• Customization Quality: Ensure zero critical defects in customizations post-go-live.

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Job Purpose The Dynamics 365 CRM Techno-Functional Consultant will lead the design, configuration, customization, and implementation of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing, Field Service). This role combines deep functional knowledge with strong technical skills to deliver tailored CRM solutions that meet business requirements and ensure successful adoption. Key Responsibilities

Collaborate with business stakeholders to gather and document CRM requirements. Analyze current processes and design optimized workflows leveraging Dynamics 365 capabilities. Translate business needs into detailed functional specifications and solution blueprints. Configure Dynamics 365 CRM modules (Sales, Service, Marketing, Field Service). Design and implement workflows, Power Automate flows, dashboards, and security roles. Customize Dynamics 365 using C# plugins, custom workflows, and business rules. Develop JavaScript for form scripting and UI enhancements. Create and customize SSRS reports, dashboards, and views. Work with Web APIs, Azure services, and integration tools for third-party system connectivity. Conduct unit testing and support UAT. Participate in solution deployment, post-go-live support, and performance optimization. Prepare end-user training materials and deliver workshops. Provide ongoing support for CRM users and resolve technical/functional issues. Act as a liaison between business stakeholders, vendors, and technical teams. Qualifications & Skills

Bachelor’s degree in Computer Science, Information Systems, or related field. 7 years of experience in Microsoft Dynamics 365 CRM (Customer Engagement). Strong knowledge of CRM modules: Sales, Customer Service, Marketing, and Field Service. Hands-on experience in: - Programming: C#, JavaScript, TypeScript (for custom development and form scripting). - Customizations: Plugins, workflows, Power Automate, web resources. - Integrations: REST/SOAP Web APIs, Azure Logic Apps, Data Export Service. - Data Migration: KingswaySoft, SSIS, or equivalent ETL tools. - Reporting: SSRS, Power BI dashboards. Familiarity with Power Platform (PowerApps, Power Automate, Power BI). Basic understanding of DevOps pipelines for CRM deployment (Azure DevOps). Preferred Certifications

Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Azure Fundamentals (AZ-900) – Advantage Key Competencies

Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Ability to manage multiple priorities in a fast-paced environment. Consulting mindset with strong presentation and client interaction skills. Key Performance Indicators (KPIs)

Project Delivery: Achieve 95% on-time delivery of CRM projects and enhancements. User Adoption: Reach 85%+ active user engagement within 3 months post-implementation. System Uptime: Maintain CRM system availability at 99.9%. Issue Resolution: Resolve 90% of CRM-related support tickets within SLA timelines. Stakeholder Satisfaction: Achieve 90% satisfaction rate in post-implementation surveys. Customization Quality: Ensure zero critical defects in customizations post-go-live.

Apply Now

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Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

Role Overview

This role is kingpin to our client’s customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is our client.

Job Location : Silema, Malta

Work Type : Hybrid

Job Type : Full-time, Permanent

Working Hours : GMT +1

Salary : Base + Benefits (Paid in Euros €)

Relocation : VISA & Relocation Package Included

Requirements

• Confident in abilities and can demonstrate this in front of the client
• Works independently as well as in a team environment
• Acts with professional demeanour
• Manages time and multiple tasks accordingly
• Thinks clearly and calmly under pressure
• Solves complex problems with creative solutions
• Places emphasis on client satisfaction
• Desires to constantly assess and incorporate new technologies and software into their skillset
• Promotes the Values of our company
• Good communication skills
• A University graduate with relevant degree within a computing or business discipline
• Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable
• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors
• Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must
• At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service
• Strong exposure to presales
• Conducting interviews to hire talent
• Mentoring juniors
• Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI)
• Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions
• Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
• Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes
• A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals
• A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution
• Experience of consultancy roles in software delivery
• Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
• Adept at Business Requirement Analysis
• The ability to see the greater picture and suggest solutions both within and outside the current implementation
• Project documentation experience especially for work packages to be implemented by offshore teams
• Business process mapping, modelling and documentation knowledge.

Responsibilities

Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams;

Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables;

Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client’s requirements;

Leading the solution on a work stream, making design decisions and creating solution documentation;

Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation;

Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration / customisations;

The creation of high quality and sustainable client solutions and project documentation including support for testing activities;

Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully : on time and on budget;

Contribute to activities as required including building demo and proof of concept solutions for various client presentations;

Work on the creation of Dynamics 365 solutions and industry templates;

Meet and exceed customer expectations of business knowledge, skills and behaviour;

Identify business / project / support risks and mitigate or communicate as necessary;

Communicate progress updates to relevant parties both formally and informally;

Support practice development activities such as defining and configuring industry specific solutions;

A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management

In all activities, ensure timely completion of internal processes and mandatory training;

Work on own initiative and with minimal support if needed;

Carry out additional duties as may occur from time to time as instructed and agreed by the management team;

Always represent our client’s Microsoft Business Solutions team in a professional and positive manner.

Have awareness of product roadmap and the content of future releases of D365FO

Demonstrate awareness around upselling and company capabilities

The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

This sets out all the different ways you’ll be rewarded at our client’s firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

For this exciting opportunity our client has put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

#J-18808-Ljbffr

Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview This role is kingpin to our client’s customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is our client. Job Location :

Silema, Malta Work Type :

Hybrid Job Type :

Full-time, Permanent Working Hours :

GMT +1 Salary :

Base + Benefits (Paid in Euros €) Relocation :

VISA & Relocation Package Included Requirements Confident in abilities and can demonstrate this in front of the client Works independently as well as in a team environment Acts with professional demeanour Manages time and multiple tasks accordingly Thinks clearly and calmly under pressure Solves complex problems with creative solutions Places emphasis on client satisfaction Desires to constantly assess and incorporate new technologies and software into their skillset Promotes the Values of our company Good communication skills A University graduate with relevant degree within a computing or business discipline Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service Strong exposure to presales Conducting interviews to hire talent Mentoring juniors Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI) Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution Experience of consultancy roles in software delivery Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies Adept at Business Requirement Analysis The ability to see the greater picture and suggest solutions both within and outside the current implementation Project documentation experience especially for work packages to be implemented by offshore teams Business process mapping, modelling and documentation knowledge. Responsibilities Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams; Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables; Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client’s requirements; Leading the solution on a work stream, making design decisions and creating solution documentation; Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation; Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration / customisations; The creation of high quality and sustainable client solutions and project documentation including support for testing activities; Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully : on time and on budget; Contribute to activities as required including building demo and proof of concept solutions for various client presentations; Work on the creation of Dynamics 365 solutions and industry templates; Meet and exceed customer expectations of business knowledge, skills and behaviour; Identify business / project / support risks and mitigate or communicate as necessary; Communicate progress updates to relevant parties both formally and informally; Support practice development activities such as defining and configuring industry specific solutions; A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management In all activities, ensure timely completion of internal processes and mandatory training; Work on own initiative and with minimal support if needed; Carry out additional duties as may occur from time to time as instructed and agreed by the management team; Always represent our client’s Microsoft Business Solutions team in a professional and positive manner. Have awareness of product roadmap and the content of future releases of D365FO Demonstrate awareness around upselling and company capabilities The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times Microsoft Business Solutions Overview Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities. This sets out all the different ways you’ll be rewarded at our client’s firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you. Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future. For this exciting opportunity our client has put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family. Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

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Microsoft Dynamics 365 F&O Functional Consultant ( Temporary 4 Months )

Join to apply for the Microsoft Dynamics 365 F&O Functional Consultant ( Temporary 4 Months ) role at ECCO Gulf WLL

Microsoft Dynamics 365 F&O Functional Consultant ( Temporary 4 Months )

1 day ago Be among the first 25 applicants

Join to apply for the Microsoft Dynamics 365 F&O Functional Consultant ( Temporary 4 Months ) role at ECCO Gulf WLL

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Job Summary

To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.

Job Summary

To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.

Duties & Responsibilities

• Collect and document business requirements for Dynamics 365 F&O based on department needs.
• Configure and customize D365 F&O modules (Finance, Procurement, Projects, and Supply Chain) to support Organization workflows.
• Collaborate with internal stakeholders to define project scopes, timelines, and deliverables.
• Perform functional testing, identify system issues, and coordinate resolutions.
• Provide user training and technical support to internal teams across departments and field offices.
• Prepare and maintain detailed documentation for configurations, processes, and customizations.
• Coordinate with developers for system integrations with third-party platforms (e.g. fundraising, logistics).
• Continuously assess system performance and recommend enhancements aligned with Organization's digital transformation goals.
  
  

Qualification & Experience

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Minimum of 3–5 years of hands-on experience with Microsoft Dynamics 365 F&O implementations.
• In-depth knowledge of finance, procurement, project, and logistics processes within NGOs or similar organizations.
• Proven experience in system configuration, module customization, and functional support.
• Familiarity with integration tools and techniques (e.g. APIs, Power Platform).
• Strong analytical, documentation, and communication skills.
• Ability to work effectively with cross-functional teams, including finance, operations, and humanitarian field staff.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Temporary

Job function

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

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Job Summary

To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.

Duties & Responsibilities

•Collect and document business requirements for Dynamics 365 F&O based on department needs.

•Configure and customize D365 F&O modules (Finance, Procurement, Projects, and Supply Chain) to support Organization workflows.

•Collaborate with internal stakeholders to define project scopes, timelines, and deliverables.

•Perform functional testing, identify system issues, and coordinate resolutions.

•Provide user training and technical support to internal teams across departments and field offices.

•Prepare and maintain detailed documentation for configurations, processes, and customizations.

•Coordinate with developers for system integrations with third-party platforms (e.g. fundraising, logistics).

•Continuously assess system performance and recommend enhancements aligned with Organization's digital transformation goals.

Qualification & Experience

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Minimum of 3–5 years of hands-on experience with Microsoft Dynamics 365 F&O implementations.
• In-depth knowledge of finance, procurement, project, and logistics processes within NGOs or similar organizations.
• Proven experience in system configuration, module customization, and functional support.
• Familiarity with integration tools and techniques (e.g. APIs, Power Platform ).
• Strong analytical, documentation, and communication skills.
• Ability to work effectively with cross-functional teams, including finance, operations, and humanitarian field staff.

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