22 Dynamics Crm jobs in Qatar

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Job Description

The Dynamics 365 CRM Consultant will be responsible for configuring, customizing, and supporting Microsoft Dynamics 365 CRM solutions to meet business needs. This role includes developing workflows, dashboards, and integrations, as well as providing training and technical support to end users. The consultant will work closely with internal teams and stakeholders to ensure the system supports streamlined processes and delivers strong user experiences.

Key Responsibilities

• CRM Customization: Configure and customize Dynamics 365 CRM to support business processes and user requirements.
• Workflow & Dashboard Development: Create automated workflows, dashboards, and forms for different user groups.
• User Support: Provide day-to-day user assistance, issue resolution, and training across teams.
• System Maintenance: Ensure system stability, apply updates, and troubleshoot technical issues.
• Integration: Coordinate with developers and IT teams to integrate CRM with other enterprise systems.
• Documentation: Maintain system documentation and contribute to CRM best practices.

Skills

• In-depth knowledge of Microsoft Dynamics 365 CRM, especially in configuration and customization.
• Experience developing workflows, dashboards, forms, and business rules.
• Familiarity with CRM integrations and data migration processes.
• Strong problem-solving and communication skills.
• Comfortable working in a fast-paced, cross-functional environment.
• Ability to support users and translate business needs into technical solutions.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in Dynamics 365 CRM implementation and support.
• Microsoft Dynamics 365 Fundamentals certification is required; Customer Service Functional Consultant Associate certification is preferred.
• Applicants currently residing in Qatar and holding a valid QID will be given priority.

Job ID: 14072511-114VG

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales

Industries: IT Services and IT Consulting

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Job Purpose The Dynamics 365 CRM Techno-Functional Consultant will lead the design, configuration, customization, and implementation of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing, Field Service). This role combines deep functional knowledge with strong technical skills to deliver tailored CRM solutions that meet business requirements and ensure successful adoption.Key Responsibilities

• Collaborate with business stakeholders to gather and document CRM requirements.
• Analyze current processes and design optimized workflows leveraging Dynamics 365 capabilities.
• Translate business needs into detailed functional specifications and solution blueprints.
• Configure Dynamics 365 CRM modules (Sales, Service, Marketing, Field Service).
• Design and implement workflows, Power Automate flows, dashboards, and security roles.
• Customize Dynamics 365 using C# plugins, custom workflows, and business rules.
• Develop JavaScript for form scripting and UI enhancements.
• Create and customize SSRS reports, dashboards, and views.
• Work with Web APIs, Azure services, and integration tools for third-party system connectivity.
• Conduct unit testing and support UAT.
• Participate in solution deployment, post-go-live support, and performance optimization.
• Prepare end-user training materials and deliver workshops.
• Provide ongoing support for CRM users and resolve technical/functional issues.
• Act as a liaison between business stakeholders, vendors, and technical teams.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 7 years of experience in Microsoft Dynamics 365 CRM (Customer Engagement).
• Strong knowledge of CRM modules: Sales, Customer Service, Marketing, and Field Service.
• Hands-on experience in:
• - Programming: C#, JavaScript, TypeScript (for custom development and form scripting).
• - Customizations: Plugins, workflows, Power Automate, web resources.
• - Integrations: REST/SOAP Web APIs, Azure Logic Apps, Data Export Service.
• - Data Migration: KingswaySoft, SSIS, or equivalent ETL tools.
• - Reporting: SSRS, Power BI dashboards.
• Familiarity with Power Platform (PowerApps, Power Automate, Power BI).
• Basic understanding of DevOps pipelines for CRM deployment (Azure DevOps).

• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Azure Fundamentals (AZ-900) – Advantage

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Consulting mindset with strong presentation and client interaction skills.

• Project Delivery: Achieve 95% on-time delivery of CRM projects and enhancements.
• User Adoption: Reach 85%+ active user engagement within 3 months post-implementation.
• System Uptime: Maintain CRM system availability at 99.9%.
• Issue Resolution: Resolve 90% of CRM-related support tickets within SLA timelines.
• Stakeholder Satisfaction: Achieve 90% satisfaction rate in post-implementation surveys.
• Customization Quality: Ensure zero critical defects in customizations post-go-live.

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Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Job Summary

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Key Responsibilities

• Design, configure, and implement Microsoft Dynamics 365 Billing & Invoicing solutions
• Customize and optimize billing models, pricing structures, and payment processing in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE)
• Ensure seamless integration between CRM, ERP, financial systems, and payment gateways
• Develop automated workflows for billing cycles, recurring invoices, and financial reconciliation
• Support subscription-based, consumption-based, and contract-based billing models
• Work closely with business teams to gather requirements and provide technical solutions for billing automation, tax calculations, and revenue recognition
• Ensure compliance with financial regulations, tax policies, and security standards
• Troubleshoot and resolve billing-related issues, performance bottlenecks, and data inconsistencies
• Assist in system upgrades, migrations, and custom reporting for financial analytics
• Provide guidance and mentorship to junior consultants and support teams
  
  

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• 5+ years of experience in Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE) with a focus on billing and invoicing
• Strong knowledge of financial processes, accounts receivable, revenue recognition, and payment processing
• Expertise in Power Platform, Power Automate, and Dataverse for billing automation
• Proficiency in C#, JavaScript, .NET, and SQL Server for customizations and integrations
• Experience integrating Dynamics 365 with payment gateways, ERP, and third-party financial systems
• Understanding of REST/SOAP APIs, Azure Functions, and Logic Apps
• Familiarity with subscription-based business models and financial regulations (IFRS, GAAP, VAT, tax policies, etc.)
• Strong problem-solving and analytical skills
• Microsoft Dynamics 365 certifications in Finance & Operations or Customer Engagement are a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

• Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
• Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
• Manage customizations, configurations, workflows, and plugins within Dynamics 365.
• Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
• Ensure high availability, scalability, and security of CRM & Billing systems.
• Troubleshoot performance issues and oversee system upgrades and patches.
• Work with DevOps teams for CI / CD pipeline automation and deployment management.
• Ensure compliance with regulatory, security, and data protection standards.

Requirements

Qualifications & Skills

• Bachelor's or Master's in Computer Science, Information Technology, or related field.
• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Knowledge of billing models, invoicing processes, and subscription management.
• Experience with RESTful APIs, SOAP, and integration patterns.
• Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
• Strong problem-solving and leadership skills.