211 Employee Support jobs in Qatar

The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required. Key Accountabilities Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided. Identify and resolve problems involving programs, machines, data, or system software. Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software. Install new PCs, tablets, configure smartphones for users, and install/configure specific software. Configure servers on demand by the line manager, including software installation, domain addition, and security policy application. Collaborate with colleagues in the ITC team to ensure continuity of service for all users. Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures. Operating Environment, Framework, and Boundaries Operate within a structured environment reporting to the Senior Systems Specialist. Follow established policies, procedures, and ITC guidelines. Complete assignments or reports that are generally reviewed by a manager or supervisor. Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds. Work within objectives and internal policies to achieve goals and targets. Safeguard private and confidential information. Working Relationships Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables. Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist. Problem Solving / Complexity Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods. Resolve user issues independently by researching solutions online. Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist. Knowledge of Software Helpdesk System: Dynamic CRM CRM software Testing Software Remote asset management software In-Class Education Software: Schweser application software In-Class application software CMA Learning System Software Active Whiteboard Presentation and Board Pack Software: Presentation software for iPads Smart meeting rooms software Software Deployment: Deployment software Cloning software like Norton Ghost or similar Court Room Management Software: Case management system – server and client Video recording and streaming for remote court hearings Conference management application for MICS Interpreting and audio recording systems RSS for recording audio and video Systems for CCTV management (MultiMax and iNex) HDX and HD video conferencing Generic Software/Applications: Professional and Facility Commander Wnx for digital card printing Management systems like SharePoint RFID-based management systems Smart software Endpoint Protection Fax software for desktops and iPads Messaging software Enterprise Vault for email archiving Device management Barcode reader and scanner software Immigration software Scanning systems Security Applications: IronPort Email Gateway management for spam filtering

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Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization

**Job Types**: Full-time, Contract

**Experience**:

- IT Support: 3 years (preferred)

The Role
GIS Support: Job Description: The role holder will be responsible for GIS Data Creation and Maintenance and to support departmental Geographic Information Systems. Utilizes ESRI – ArcGIS GIS Software tools to enter and correct data in GIS Geodatabase while maintaining data accuracy and completeness.to collect, to perform Quality Control checks on received data to ensure accuracy and completeness according to established procedures prior to acceptance. Major Duties and Responsibilities: • Uses GIS program Packages, tools and products (ESRI – ArcGIS) to input, edit, prepare and produce various maps, related to geographic database information • Assists in developing geographic database structure, tables, forms, and reports • Responds to departmental requests for standard or custom maps, charts, graphs, GIS analysis, GIS projects, and related information • Performs spatial data processing and does the data entry of non-spatial data • Runs quality assurance programs on the spatial and non-spatial data. • Performs data validation for consistency with the data dictionary format. • Prepares documentation for the routine or non-routine projects handled. • Gives feedback to Sr. GIS Specialist of any problems in production applications/ routines. • Writes technical documents according to the established procedures. • Organises and maintains Section’s technical documents. • Prepares and maintains GIS Applications User Manuals, Training Manuals and safety documents. • Performs other related duties as needed upon request by the immediate supervisor. • Ensures completion of work on time and the proper use of tools and materials. • Works in cooperation with Quality Assurance and Continual Improvement section on securing and maintain the ISO / Risk Management / ISMS certification. • Carries out and ensures the compliance of all activities within the Department are in-line with Kahramaa health and safety regulations. Self-Management Responsibilities: • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year. • Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended. • Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Requirements
• Bachelor of Science in GIS or equivalent • Minimum Bachelor Degree • Training Course Certificates related to ESRI ArcGIS Software Job Experience • Minimum 6 Years of GIS data processing experience with ESRI – ArcGIS Software • Minimum 6 Years of GIS QA/QC experience with ESRI – ArcGIS Software • Minimum 6 years as a GIS Support. Work Environment 100% Office work Other Significant Requirements: • GIS data processing experience with ESRI – ArcGIS Software • GIS QA/QC experience with ESRI – ArcGIS Software • Knowledge of Multiuser Editing in Enterprise Geo-Database • Knowledge of latest AutoCAD Software • Safety on work. • Work according to the Guidelines which exist in the form of Data Dictionary, GIS Survey & Data Specification. • Communicate effectively with technical and non-technical individuals. Effective writing and oral presentation skills. • Work effectively with others as part of a team, build consensus, and maintain cooperative working relationships. • Creative problem-solving abilities and personal initiative, including the ability to carry out assignments with minimum supervision. • Shall be in the age group of 21-50 years and shall be available on call duty after duty hours.

About the company
PSTech is a subsidiary of EMFI Group of companies currently registered to operate within State of Qatar. PSTech brings years of experience in an effort to provide very best in Facility Management and Operations & Maintenance Support Services, our personnel can rapidly and actively familiarize themselves with the project requirement, issues & dynamics, PSTech takes all the appropriate steps in order to provide the services in professional manner using latest standard technology & sound project management with all effective and active procedures. PSTechs goal is to address specific levels of service for the Operation & Maintenance by developing and implementing customized solutions for Client facilities. Furthermore, we has created a well-trained workforce, along with improved quality, while ultimately driving down Client total related facility costs. PSTech has the capability to provide the highest quality and proven experience in Quality Management System QMS, These tailored plans assure business continuity as well as reliable and efficient operation of the entire organization. Typically PSTech performs all work possible with its own internal workforce to the extent that it is cost effective and efficient. This philosophy allows PSTech to control the quality of service that is delivered to its clients.

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description:
The IT Support Engineer will ensure that our company s end user systems are maintained and supported. In this role, your duties will include a wide range of tasks, including answering user questions, working with desktops, laptops, POS, Printers, Scanners related issues, help internal customers with applications related tasks, etc.
The IT Support Engineer will oversee and maintain the company s computer hardware and software systems with great skills to assist the company in resolving technical issues concerning customer's issues or company software infrastructure. You will also support computer software integration by diagnosing and troubleshooting common problems.

Role and Responsibilities:
• Provide technical support across the organization's offices and properties, this may be in person, remotely, or over the phone.
• Troubleshoot, install, and upgrade computer system's hardware, such as desktop computers, printers, scanners, and/or handheld devices
• Redesign and configuration of operating systems and system applications.
• Follow up with internal and external customers to ensure timely resolution of IT issues, prepare reports to provide to the IT management.
• Provide technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
• Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops and POS systems.
• Resolve problems related to network printers and escalate major printer issues.
• Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.
• Responsible to facilitate the smooth functioning of IT systems within the company
Provide afterhours support as needed
Automate tasks where possible
Assist with other duties as directed by management and achieve goals set to be align with organizational goals.
Provide timely status updates for task assignments to team leads and IT Management.

Experience and Skills:
• 5+ years of Experience in IT support and service management
• MS Office application Office 365 Productivity Tools
• Experience in PC and hardware troubleshooting
• Experience in software fixing and general business applications support when required
• Experience in Windows administration and Active Directory, Outlook
• Solid Experience with SCCM/Endpoint Configuration manager
• Extensive experience in PC Imaging, Automated deployment of Windows and upgrades
• TCP/IP and networking background the ability to analyze and troubleshoot network-related problems.
• Advanced working knowledge of current Microsoft Operating Systems and Office software packages
Ensure timely and controlled deployments in production

Qualifications and Certifications:
A Bachelor Degree in Computer Science
CompTIA A+ and Network+ Certifications will be an added advantage
Office 365 Certification will be a plus
ITIL Certification

Company Industry

• Retail

Department / Functional Area

• IT Software

Keywords

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People Looking for IT Support Engineer Jobs also searched #J-18808-Ljbffr

The IT Support Engineer (ITSE) monitors and maintains the computer systems and networks of an organization. The ITSE may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organization, ITSE’s role may span one or more areas of expertise. Organizations increasingly rely on computer systems in all areas of their operations and decision making processes. Therefore it is crucial to ensure the correct running and maintenance of the IT systems.

Duties And Responsibilities

• Develop and update school IT policies and procedures to maintain state of the arc processes and practices.
• Monitor and maintain the school IT Infrastructure.
• Install and configure computer hardware, operating systems and applications (Desktops, Laptops & Servers).
• Monitoring and maintain data systems and networks.
• Monitor and enable school telecommunication networks and systems (eg.Ooredoo)
• Technical support school users through a series of actions, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
• Replacing parts as required.
• Provide daily support, including procedural documentation and relevant reports.
• Support the rollout of new applications.
• Prioritize and manage open cases effectively (Technical).
• Test and evaluate new technologies to meet school requirements (Technical)
• Provide recommendations to improve the organization’s IT systems.
• Monitor the Internet and email usage of school users.
• Install, configure & troubleshoot Promethean Boards and guide/teach the users through its features and usage.
• Support development of IT plans and strategic goals.
• Install/Configure “Microsoft Classroom” to meet the requirements suggested by school IT Committee.
• Prepare all IT support for school activities like (Debates, Assembly Hall Presentations, Auditorium Presentations, Conferences… etc.) and support the activities with required IT tools.
• Update the school SMS System and communicating with parents by sending announcements and notifications (Using the SMS System).
• Check & patch required Microsoft updates on all school desktops and staff laptops.
• Install required Microsoft Office applications and configuring their updates.
• Manage “Shutting Down” procedures in case of emergencies (Like Electricity Shutdown).
• Assist in installing required applications on school’s tablets based on education and teachers’ requirements.
• Install and Deploy Symantec End Point Protection.
  
  

Qualifications:

• Bachelor’s degree in Computer Science/Engineering.
• Minimum of 5 years’ experience in IT services.
• Minimum of 3 years’ experience in K-12 IT support. (preferred)
  
  

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Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

Key Accountabilities:

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

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Experience: 3+ Years

Qualification: Any degree

Job Description:

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

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Join to apply for the Cloud Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Cloud Support Engineer role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  
  

What are we looking for in you

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

What we are looking for in you

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

Nice-to-have skills

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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