25 End User Support jobs in Qatar

Location

Doha, Qatar

Experience

0-5

Job Type

Recruitment

Job Description

Min Requirements-

• Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
• Experience: Minimum 5 years' experience in relevant areas with preferred experience in oil & gas sector.
• Good interpersonal skills and must have experience of working with a multinational workforce.
• Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems, CompTIA A+, CompTIA Network+, etc).
• Must be fluent in written and spoken English.

Roles and Responsibilities-

• Provide first and second level support through call center or onsite, for all IT services.

· Perform troubleshooting and diagnosis of issues reported by end users

· Escalate incidents to the next level when required support from Service Owners / SMEs.

· Participate in trend analysis as required by Helpdesk Supervisor

· Participate in root cause analysis for problem resolutions.

· Prepare, configure, and install end user computer equipment's and peripherals based on the business demand.

· Fulfil the end user's IT requests for software installations, software configurations, hardware relocations

and other business requirements.

· Perform software deployments and patch management as required.

· Participate in the end users computing projects for various IT initiatives

· Facilitate end user hardware and operating systems upgrades as and when necessary.

· Contribute towards preparing end user communications, end user guide, software installation procedures, etc.

Job Overview
About us
Al Khor International School is a 4 to 18, co-educational and non-selective international school. Owned by QatarEnergy LNG, the world's largest producer of liquefied natural gas, AKIS caters for the children of the company's employees. We are one of the largest international schools in the Middle East, with approximately 4,000 students across our British and CBSE curriculum schools. The school has exceptional facilities and is located in Al Khor Community, 40 minutes north of Qatar's capital city, Doha.

The Opportunity
We are seeking an enthusiastic and experienced Desktop Support Information Technology Officer to join our school. The successful candidate will be a talented and dynamic professional with the ability to transform business problems into delivery of IT solutions. This is an excellent opportunity to join a friendly and welcoming community in one of the leading international schools in the region.

Skills And Qualities

• Has 1-3 years of experience in computer support operations, preferably in an educational setting.
• Possesses a High School/Secondary School Certificate or Diploma or Bachelor's in Computing/IT/or any relevant field.
• Knowledge of and experience working with Microsoft Office 365 applications.
• Good knowledge of Windows and/or macOS Operating Systems.
• LAN/Wireless Network knowledge
• Team-oriented
• Keen attention to detail
• Strong customer service orientation
• Strong analytical and problem-solving abilities
• Ability to communicate in a user-friendly language
• Ability to work under pressure and prioritise effectively

Key Responsibilities

• Support users with their IT equipment and software issues (such as computers, smartboards, printers, Office 365, etc.) through provision of advice, training and first level of IT support.
• Resolve hardware and network connectivity issues.
• Reformatting/re-imaging of computers as required.
• Regularly update AKIS workstations' Operating Systems and software applications.
• Guide staff on hardware and software usage.
• Escalate complicated issues to Vendors/IT Systems and Network Teams as and when required to ensure the resolution of the problem.
• Assist in preparation of departmental statements and reports as and when required.
• Perform other adhoc duties or assignments as directed.

What We Offer

• Enthusiastic and motivated students
• Engaged and supportive school community
• Exciting sporting, leisure and cultural activities in a friendly, diverse and hospitable country with a rich cultural heritage. Opportunities to travel.

Our Excellent Single Status Compensation Package Includes

• A highly competitive tax-free salary
• Access to excellent leisure clubs, including restaurants, swimming pools, gymnasiums, and other sporting facilities.
• High quality Continuous Professional Development (CPD)
• Generous housing allowance
• Transportation allowance
• Furniture allowance
• Baggage allowance
• Annual flight allowances for employee
• Medical cover
• End of service benefits

Recruitment Requirements
As part of the recruitment process, you will be required to submit a fully attested degree certificate, transcript and a police certificate.

Please note that due to government regulations we can only consider applicants who are below 50 years of age.

How To Apply
Please click on this link and apply on the relevant AKIS job posting.

Please note that only short-listed candidates will be contacted.

Closing Date
20 September 2025

For further information about the school, please visit

Al Khor International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of our recruitment process, applicants will be required to undergo child protection screening, including reference checks with previous employers and a thorough criminal records check.

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

Company Description

Gulf Office Solutions is the market leader in interior design and contract furniture solutions. As an Authorized Dealer for Haworth USA, the world's 2nd largest furniture manufacturer, we also represent numerous other esteemed furniture dealers from the USA and Europe. Our expertise extends beyond furniture, specializing in comprehensive solutions for movable walls and raised flooring. Gulf Office Solutions provides top-notch supply and installation services to meet our clients' needs.

Role Description

1. Technical Support

• Review project drawings, BOQs, and specifications to ensure clarity and compliance with design intent.
• Prepare and submit
  shop drawings
  ,
  material submittals (MAR/MIR)
  , and
  samples
  for consultant approval.
• Provide technical assistance to production and site teams regarding design details, materials, and finishes.
• Assist in resolving technical issues raised during production or installation.

2. Project Coordination

• Coordinate with clients, consultants, and main contractors for approvals, inspections, and work progress.
• Support project engineers and site supervisors to ensure smooth workflow between design, production, and installation.
• Prepare and maintain project documentation including correspondence, transmittals, and progress reports.
• Follow up with suppliers and subcontractors to ensure timely delivery of materials and compliance with specifications.

3. Quality Assurance / Quality Control

• Conduct inspections of materials and finished furniture items before dispatch to site.
• Prepare and maintain
  Material Inspection Reports (MIR)
  ,
  Work Inspection Requests (WIR)
  , and
  Non-Conformance Reports (NCR)
  .
• Monitor site installation works and ensure compliance with approved drawings and quality standards.
• Coordinate with QA/QC Engineer or consultant for inspection schedules and approvals.

4. Documentation & Reporting

• Maintain logs for all MIRs, WIRs, and submittals.
• Prepare quality documentation and inspection records for handover.
• Support internal and external audits for quality compliance.

Qualifications & Skills:

• Diploma or Bachelor's in Interior Design, Architecture, or Engineering.
• Minimum 3 years' experience in furniture, joinery, or fit-out projects.
• Strong knowledge of furniture materials, finishes, and manufacturing methods.
• Familiar with QA/QC documentation (MIR, MAR, WIR, NCR).
• Excellent coordination and communication skills.
• Proficiency in AutoCAD, MS Office, and document control systems.

Parsons is seeking a highly skilled and detail-oriented Technical Support Specialist (QPRO & Design) to join our team In this role, you will provide technical assistance for QPRO (Quality Process Review and Optimization) systems and support design-related activities for engineering and infrastructure projects. You will play a vital role in ensuring the smooth operation of technical systems, optimizing design workflows, and maintaining quality standards.

What You'll Be Doing:

• Providing technical assistance for QPRO systems, including troubleshooting, system updates, and user support.
• Monitoring the performance of QPRO systems, identifying inefficiencies, and recommending improvements.
• Assisting design teams in preparing, reviewing, and optimizing design documents, drawings, and specifications.
• Conducting quality checks on design deliverables to ensure accuracy, compliance, and alignment with project requirements.
• Collaborating with project managers, engineers, and designers to resolve technical issues and ensure project deliverables are met.
• Providing training and mentorship to team members on the use of QPRO systems and design tools.
• Maintaining and updating technical documentation, including user guides, system manuals, and design records.
• Preparing reports on system performance, design workflows, and quality assurance activities.
• Supporting the implementation of best practices in quality management and design processes.

What Required Skills You'll Bring:

• Bachelor s degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

Technical Support Specialist (QPRO & Design)

Qatar

What Required Skills You'll Bring:

• Bachelor s degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Technical Support Specialist (QPRO & Design)

Qatar

Parsons is seeking a highly skilled and detail-oriented Technical Support Specialist (QPRO & Design) to join our team In this role, you will provide technical assistance for QPRO (Quality Process Review and Optimization) systems and support design-related activities for engineering and infrastructure projects. You will play a vital role in ensuring the smooth operation of technical systems, optimizing design workflows, and maintaining quality standards.

What You'll Be Doing:

• Providing technical assistance for QPRO systems, including troubleshooting, system updates, and user support.
• Monitoring the performance of QPRO systems, identifying inefficiencies, and recommending improvements.
• Assisting design teams in preparing, reviewing, and optimizing design documents, drawings, and specifications.
• Conducting quality checks on design deliverables to ensure accuracy, compliance, and alignment with project requirements.
• Collaborating with project managers, engineers, and designers to resolve technical issues and ensure project deliverables are met.
• Providing training and mentorship to team members on the use of QPRO systems and design tools.
• Maintaining and updating technical documentation, including user guides, system manuals, and design records.
• Preparing reports on system performance, design workflows, and quality assurance activities.
• Supporting the implementation of best practices in quality management and design processes.

What Required Skills You'll Bring:

• Bachelor's degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

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