27 Engagement Officer jobs in Qatar

We are looking to hire a Business Development Officer (BDO) with 5-10 years' experience in sales of banking and payment solutions. The BDO must have worked with all renowned banks in Qatar and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDO will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry.

Responsibilities

• Achieve and enhance sales targets established by ProgressSoft
• Prepare and execute a sales plan for Qatar's market which meets ProgressSoft's 2022-2026 Strategy and Business plan
• Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders
• Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements
• Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence
• Negotiate proposals and contracts of solutions and recurring maintenance
• Excessive use of ProgressSoft's CRM to build and update client profiles
• Analyze and prepare comparison sheets between ProgressSoft and competitive products
• Identify new markets and opportunities
• Develop strong distribution channels with renowned global, regional and local firms
  
  

• Proven track record of sales in Qatar, In the banking and financial sector
• Ability to deal with all levels of staff within an organization
• Strong negotiation skills with decision makers
• Excellent command of English language
• Very good communication, presentation and interpersonal skills
• Very good understanding of banking and payments systems
• Organized, focused, ambitious and independent

Client Relationship Management

• Provide an exceptional service experience by proactively providing clients with quality insurance advise that ensures their needs are met
• Facilitating insurance products for Commercial Bank retail clients in conjunction with the CB Retail Sales Team
• Facilitating insurance products to non-Commercial Bank clients for various lines Handling all Retail clients related inquiries, responding within the agreed turn-around-time, and liaising with the concerned departments to ensure customer satisfaction
• Maintaining an excellent business relationship with all partners to maximize satisfaction and provide the best service to our clients
• Coordinate related reports to retail business within the agreed turn-around-time
• Assisting Relationship Manager – Retail in preparing/coordinating Training materials, Sales Collaterals, or communication of Retail Insurance products.
• Support as a Back-up for “Relationship Manager - Retail” when on leave

Acquire and Deepen Client Relationship

• Identify Opportunities for business growth and action plan
• Liaise with our partners to develop new product offerings
• Contacting clients frequently through meetings, emails, or calls to maintain a good relationship with our clients and increase potential business

Retention/Renewal

• Maintaining renewals of retail insurance policies - 70% retention ratio
• Coordinate and negotiate the renewal of existing Retail Products
• Reviewing existing policies and reassessing clients’ needs

Complains Management

• Resolving our clients’ complains/issues efficiently and effectively, escalating and consulting as appropriate

Achievement of Target

• Achievement of the Target assigned to you
• Your contribution to the Company’s profitability

Educational & Technical qualifications:

• Bachelor’s degree in business administration or relevant field
• Bi-lingual (Arabic & English)
• Good knowledge of the insurance products
• Strong Sales or Customer Service Experience
• Minimum 3 years of experience in related field preferably within insurance

Mandate Requirement:

• Valid Driving License
• Existing family sponsorship or transferable work visa in Qatar

Select how often (in days) to receive an alert: Create Alert

Job Requisition No.: 21850

Category: Shipyard

Reports To
Human Resources Manager

Direct Reports
N/A

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals.
In addition, support and facilitate the full performance management cycle in coordination with the HR Manager.

Learning & Development:
1. Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.
2. Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.
3. Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.
4. Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs.
5. Assess, recommend, and select the most suitable training delivery approach/provider (i.e., Internal or external training, In-house/external Instructor, etc.).
6. Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.
7. Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.
8. Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.
9. Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner.
10. Facilitate or arrange train-the-trainer programs to build internal training capabilities.

Performance Management:
11. Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).
12. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.

Continuous Improvement:
13. Stay updated with industry trends, best practices, and new training methodologies.
14. Adjust training programs based on feedback and changing organizational needs.

Administrative Duties:
15. Maintain accurate records of training activities, attendance, and outcomes.
16. Manage training budgets and resources efficiently.

Generic Accountabilities:
Policies, Systems, Processes & Procedures:
17. Follow approved departmental policies, processes, and procedures.
Safety, Health, Environment, Quality & Security (SHEQS)
18. Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
19. Prioritize own and colleagues’ well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.
Others
20. Carry out any other duties as directed by the immediate supervisor.

Achievement Oriented

Customer Centricity

Drive Vision

Empower & Nurture Talent

Interactive Communication

Solution Oriented

1. Effective and Timely Training Needs Analysis,
2. Effective and Timely Training Programs Identification, Development and Design & Delivery.
3. Performance Management cycle (Mid-Year review, Year-End Appraisal) Design & Implementation
4. Timely and quality reporting and analysis of L&D related activities and progress.

Internal:
• All employees in the company
• Qatar Shipyard Technology Solutions different department/sections

Purpose:
• Develop/review training content, deliver training, and manage Performance Management.
External:
• Professional Associations
• External Training Companies

Purpose:
• To obtain best practices related to Training & Development.
• Engaging external training providers for tendering and selection.

Qualifications:
• Bachelor’s degree in Business Administration, HR, or any other related field.
• Certified Trainer with recognized Train the Trainer certification.

Experience:

• A minimum of 4 years’ experience in a similar position.
• Proven experience in designing, developing, and delivering training programs.
• Previous experience in SuccessFactors’ Performance Management domain is an added advantage.

Job Specific Competencies:

1. Behavioral Competency
1) Drive Vision
2) Collaboration & Teamwork
3) Customer Centricity
4) Achievement Oriented
5) Interactive Communication
6) Empower & Nurture Talent
7) Solution Oriented

2. Technical Competency
1) Experience of the full lifecycle in the Learning and Development section
2) Knowledge of Learning and Development principles and best practices, and content development
3) Computer Literacy (Microsoft Office/Excel/ PowerPoint)
4) Performance Development & Management
5) Strong presentation and facilitation skills.
6) Excellent communication and interpersonal skills.
7) Familiarity with e-learning platforms and instructional design software.
8) Strong organizational and time-management skills.
9) Knowledge of SAP Processes (preferable)
10) Knowledge of Success Factor System (highly desirable)
11) Reports & Presentations skills
12) Knowledge and understanding of shipyard operations