68 Engineering Support jobs in Qatar

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

Management of a professional support team, including skills development and performance management Operational control, shift scheduling, accountability for key performance indicators (KPIs) Ensures that all customer cases are responded to within the SLA, and in a professional manner Act as the customer escalation contact, and ensure that such escalations are addressed appropriately Accountability for customer satisfaction Contribution to the support knowledge base Continuous improvement to the team's processes and support service delivery Hire, develop and train support team to match business requirements Work with the leadership team to drive growth and transformation initiatives

What are we looking for in you

Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership experience, and preferably team management experience Confidence under pressure, with proven track record of high customer focus Preferably fluent in two languages, English being primary one Excellent communication skills (verbal and written) Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies Proven track record of contributing to Open Source projects Software development experience Experience in working in support organizations Hands on experience with Canonical's products

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Get notified about new Engineering Manager jobs in

Doha, Doha, Qatar . Software Engineering Manager - Sustaining Engineering

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Software Engineering Manager - Ubuntu Linux Kernel

Engineering Manager for IAM (Identity and Access Management)

Linux Engineering Manager - Optimisation for Latest Hardware

Linux Enablement - Software Engineering Manager

Ubuntu Enablement - Software Engineering Manager

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Experience: 3+ Years

Qualification: Any degree

Job Description:

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

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Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.

Scope of Work

Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.

Scope :

1. Layer 1 and layer 2 support for users and endpoints

2. Setup and maintain any required software on users computers or any peripherals.

3. Solving and troubleshooting Network issues.

4. Record any incident or service requests on Client ServiceDesk system.

5. Supporting our users to secure and save their data.

6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.

7. Ensure that endpoints have the latest updates and security software installed on it.

8. Setup and troubleshoot IOT devices on Client Fleet.

9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.

10. Managing file and print servers and applying users permissions.

11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).

12. Ensure that all security measurements applied on all endpoints

Experience and skills

Good skills in troubleshooting and discover the root cause.

Experience in different Operating systems for Mobile, computers, and terminals

Ability to set up and install any kind of software.

Ability to learn and educate Client users of any new application.

Has a solid knowledge of endpoint security and how to act against any cyber security attack.

Experience on IOT Devices and CCTV.

Certificates

Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent

Technical Support Engineer • Doha, Qatar

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Experience:

3+ Years Qualification:

Any degree Job Description:

We are seeking a Software Developer with the following qualifications: 3 to 5 years of experience in software development. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET). 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations. Strong English written and verbal communication skills. Willingness to work on shifts (24/7). Designing and creating engineering specifications for software programs and applications. Coding, modifying, testing, and debugging programs according to design specifications. Working with quality assurance to develop software test plans. Collaborating with hardware engineers to assess and test hardware and software interaction. Implementing a specific development methodology. Documenting software specifications. Developing software prototypes. Experience in Java and C++. Experience in RDBMS and SQL; experience in Cassandra is an added advantage. Excellent knowledge in practicing OOAD, architectural and design patterns. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage. Familiarity with web technologies. Familiarity with version control tools like GIT/Github. Participation in and familiarity with Agile (Scrum) project methodology and practices. Education:

Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field. Job Type:

Contract To Hire Job Category:

Software Developer Job Positions:

8

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Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software. Scope of Work Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks. Scope : 1. Layer 1 and layer 2 support for users and endpoints 2. Setup and maintain any required software on users computers or any peripherals. 3. Solving and troubleshooting Network issues. 4. Record any incident or service requests on Client ServiceDesk system. 5. Supporting our users to secure and save their data. 6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system. 7. Ensure that endpoints have the latest updates and security software installed on it. 8. Setup and troubleshoot IOT devices on Client Fleet. 9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour. 10. Managing file and print servers and applying users permissions. 11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps). 12. Ensure that all security measurements applied on all endpoints Experience and skills Good skills in troubleshooting and discover the root cause. Experience in different Operating systems for Mobile, computers, and terminals Ability to set up and install any kind of software. Ability to learn and educate Client users of any new application. Has a solid knowledge of endpoint security and how to act against any cyber security attack. Experience on IOT Devices and CCTV. Certificates Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent Technical Support Engineer • Doha, Qatar

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**Job Objectives**

The incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

**Experience**: 5-7 years in Technical Support Engineering, with a focus on banking systems

**Must have banking experience.**

**Preferences nationalities**: Philippines - Sri Lankans

**Responsibilities**
- Perform necessary technical support to all business unit operations and further the Group’s strategy
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
- Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.
- Maintain asset movement documents and databases.
- Maintain equipment or coordinate with vendors to ensure high availability and service levels.
- Maintain maximum system up time for maximum end-user productivity.
- Provide Desktop Computing Support for hardware and software.
- Diagnose problems with hardware (PC desktop or server).
- Repair or upgrade any printer or PC.
- Perform pro-active maintenance on all branch computing equipment's.
- Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.
- Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

**Qualifications**

Bachelor’s Degree in Computer Engineering.
valid driving license.
Minimum 5 years experience in financial services with a specialization in the provision of technical support at Qatar.
Customer service orientation
Excellent oral and written communication skills in English and Arabic (preferable).
Strong analytical, problem solving, decision-making and financial management skills.
Self-driven with well-developed leadership, motivational and team-building skills.
Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
Understanding of linkages driving profit.
Good interpersonal and networking

**Experience**:

- banking: 1 year (required)
- technical support: 5 years (required)

License/Certification:

- driven license (required)

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description:
The IT Support Engineer will ensure that our company s end user systems are maintained and supported. In this role, your duties will include a wide range of tasks, including answering user questions, working with desktops, laptops, POS, Printers, Scanners related issues, help internal customers with applications related tasks, etc.
The IT Support Engineer will oversee and maintain the company s computer hardware and software systems with great skills to assist the company in resolving technical issues concerning customer's issues or company software infrastructure. You will also support computer software integration by diagnosing and troubleshooting common problems.

Role and Responsibilities:
• Provide technical support across the organization's offices and properties, this may be in person, remotely, or over the phone.
• Troubleshoot, install, and upgrade computer system's hardware, such as desktop computers, printers, scanners, and/or handheld devices
• Redesign and configuration of operating systems and system applications.
• Follow up with internal and external customers to ensure timely resolution of IT issues, prepare reports to provide to the IT management.
• Provide technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
• Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops and POS systems.
• Resolve problems related to network printers and escalate major printer issues.
• Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.
• Responsible to facilitate the smooth functioning of IT systems within the company
Provide afterhours support as needed
Automate tasks where possible
Assist with other duties as directed by management and achieve goals set to be align with organizational goals.
Provide timely status updates for task assignments to team leads and IT Management.

Experience and Skills:
• 5+ years of Experience in IT support and service management
• MS Office application Office 365 Productivity Tools
• Experience in PC and hardware troubleshooting
• Experience in software fixing and general business applications support when required
• Experience in Windows administration and Active Directory, Outlook
• Solid Experience with SCCM/Endpoint Configuration manager
• Extensive experience in PC Imaging, Automated deployment of Windows and upgrades
• TCP/IP and networking background the ability to analyze and troubleshoot network-related problems.
• Advanced working knowledge of current Microsoft Operating Systems and Office software packages
Ensure timely and controlled deployments in production

Qualifications and Certifications:
A Bachelor Degree in Computer Science
CompTIA A+ and Network+ Certifications will be an added advantage
Office 365 Certification will be a plus
ITIL Certification

Company Industry

• Retail

Department / Functional Area

• IT Software

Keywords

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People Looking for IT Support Engineer Jobs also searched #J-18808-Ljbffr

The IT Support Engineer (ITSE) monitors and maintains the computer systems and networks of an organization. The ITSE may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organization, ITSE’s role may span one or more areas of expertise. Organizations increasingly rely on computer systems in all areas of their operations and decision making processes. Therefore it is crucial to ensure the correct running and maintenance of the IT systems.

Duties And Responsibilities

• Develop and update school IT policies and procedures to maintain state of the arc processes and practices.
• Monitor and maintain the school IT Infrastructure.
• Install and configure computer hardware, operating systems and applications (Desktops, Laptops & Servers).
• Monitoring and maintain data systems and networks.
• Monitor and enable school telecommunication networks and systems (eg.Ooredoo)
• Technical support school users through a series of actions, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
• Replacing parts as required.
• Provide daily support, including procedural documentation and relevant reports.
• Support the rollout of new applications.
• Prioritize and manage open cases effectively (Technical).
• Test and evaluate new technologies to meet school requirements (Technical)
• Provide recommendations to improve the organization’s IT systems.
• Monitor the Internet and email usage of school users.
• Install, configure & troubleshoot Promethean Boards and guide/teach the users through its features and usage.
• Support development of IT plans and strategic goals.
• Install/Configure “Microsoft Classroom” to meet the requirements suggested by school IT Committee.
• Prepare all IT support for school activities like (Debates, Assembly Hall Presentations, Auditorium Presentations, Conferences… etc.) and support the activities with required IT tools.
• Update the school SMS System and communicating with parents by sending announcements and notifications (Using the SMS System).
• Check & patch required Microsoft updates on all school desktops and staff laptops.
• Install required Microsoft Office applications and configuring their updates.
• Manage “Shutting Down” procedures in case of emergencies (Like Electricity Shutdown).
• Assist in installing required applications on school’s tablets based on education and teachers’ requirements.
• Install and Deploy Symantec End Point Protection.
  
  

Qualifications:

• Bachelor’s degree in Computer Science/Engineering.
• Minimum of 5 years’ experience in IT services.
• Minimum of 3 years’ experience in K-12 IT support. (preferred)
  
  

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Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

Key Accountabilities:

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

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