63 Escalation Specialist jobs in Qatar

We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

• Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
• Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
• Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
• Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed

• Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
• Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
• Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
• Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams

• CRM Software Experience - Familiarity with customer relationship management systems
• Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
• Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
• Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.

We are currently looking for a: Customer Service Manager

Location: Middle East

The Customer Service Manager is responsible for:

• Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
• Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
• Supervising staff according to policies and procedures.
• Evaluating operations and maintenance of facilities, recommending and implementing improvements.
• Managing team performance, including training, supervision, and direction.
• Working on client premises and being available for emergency calls.
• Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
• Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
• Removing blockages within sewage networks, including manual and mechanical cleaning.
• Removing floodwater and rainwater using suction/jetting tankers and restoring sites.

Let your career flow with us. Dive into shaping the future of water!

Premium Solutions Consultancy is Hiring!
Position: Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
• Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
• Maintain a high level of customer satisfaction through positive and productive interactions.
• Process customer orders, returns, and exchanges following company policies.
• Manage customer accounts, resolve discrepancies, and provide updates.
• Assist customers with product inquiries and services, ensuring clarity and satisfaction.
• Stay updated on company products, services, and policies to provide comprehensive support.
• Collaborate with other departments to enhance the overall customer experience.

Qualifications:
• Fluency in Arabic (written and spoken) is mandatory.
• Proficiency in English is required.
• Previous experience in customer service or a similar role is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Local hiring only – Candidates must be currently residing in Qatar.
• QID holders with NOC ready are eligible to apply.
• Must be ready to join immediately.

Send your CV to with "Customer Service Executive – Qatar" in the subject line.

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.
  
  

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.
  
  

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.
  
  

1. Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
2. Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
3. Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
4. Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
5. Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
6. Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
7. Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.