128 Fashion Retail jobs in Qatar

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Fashion Consultant is responsible for sales generation and delivering a positive customer experience, along with a variety of operational duties as assigned by the store management team.

What you will do:

Store Safety

• Maintain a clean and organized environment by adhering to store standards and cleanliness.
• Create a positive first impression for customers through an energetic attitude and appropriate dress code.
• Greet customers immediately upon entering the store with a smile and a sincere greeting.
• Provide customers with current and relevant product information.
• Thank all customers sincerely as they exit and invite them to return.

Quality

• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and attempt to increase sales.

Administrative

• Provide efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database.

Required Skills to be successful

• Extensive experience in sales, marketing, and operations within the retail/brand management industry, specifically in fashion.
• Deep knowledge of the market, brand positioning, and trends.
• Understanding of current economic impacts, potential threats, and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

High School Diploma or equivalent; minimum 2 years of retail sales experience.

Job-Specific/Technical Skills required:

• Ability to perform some heavy lifting.
• Ability to stand for at least 8 hours.
• Strong customer service skills.

About Al-Futtaim Retail:

Al-Futtaim Retail has been a leader in the Middle East, Africa, and Asia for over 30 years. We partner with renowned brands such as IKEA, ACE, Toys R Us, and the Inditex Group (Zara, Mango, Bershka, P&B). We are also a major partner of Marks and Spencer, with over 75 stores offering fashion and food options. Recently, we introduced brands like Watsons and B&Q to the Middle East. We aim to continue evolving with new launches and market developments, recruiting diverse talent from various backgrounds, including over 100 nationalities across 12 countries. Join us and make a difference…

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organization’s entrepreneurship and relentless customer focus enable continued growth and expansion, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each day.

The Fashion Consultant is responsible for sales generation and delivering a positive customer experience, along with various operational duties as assigned by the store management team.

• Create a clean and organized environment by maintaining store standards and cleanliness.

• Make a positive first impression through energetic attitude and appropriate dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide current and relevant product information to customers.
• Thank customers sincerely as they exit and invite them to return.

• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and attempt to increase sales.

• Offer efficient service at the cash wrap, promote gift cards, maintain cleanliness, and capture customer information in the database.

• Extensive experience in Sales, Marketing, and Operations within the retail/brand management industry, specifically in Fashion.
• Deep knowledge of market trends, brand positioning, and the current economic impacts.

High School Diploma or equivalent.

At least 2 years of retail sales experience.

• Good verbal communication skills.
• Ability to lift heavy items.
• Ability to stand for at least 8 hours.
• Strong customer service skills.

Al-Futtaim Retail has been a leader in the Middle East, Africa, and Asia for over 30 years, partnering with respected brands including IKEA, ACE, Toys R Us, Zara, Mango, Bershka, P&B, and Marks and Spencer. We continue to introduce new brands and expand our market presence. We value diverse talent from all backgrounds, with over 100 nationalities across 12 countries. Join us to make a difference.

Join to apply for the Executive - Customer Service role at Apparel Group

Join to apply for the Executive - Customer Service role at Apparel Group

Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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Get notified about new Customer Service Executive jobs in Doha, Qatar .

Doha, Qatar QAR300.00-QAR350.00 1 month ago

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We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

• Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
• Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
• Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
• Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed

• Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
• Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
• Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
• Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams

• CRM Software Experience - Familiarity with customer relationship management systems
• Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
• Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
• Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.

We are currently looking for a: Customer Service Manager

Location: Middle East

The Customer Service Manager is responsible for:

• Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
• Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
• Supervising staff according to policies and procedures.
• Evaluating operations and maintenance of facilities, recommending and implementing improvements.
• Managing team performance, including training, supervision, and direction.
• Working on client premises and being available for emergency calls.
• Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
• Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
• Removing blockages within sewage networks, including manual and mechanical cleaning.
• Removing floodwater and rainwater using suction/jetting tankers and restoring sites.

Let your career flow with us. Dive into shaping the future of water!