100 Front Desk Agent jobs in Qatar
Front Desk Agent
Doha, Doha
Hyde Johannesburg Rosebank
Posted 7 days ago
Job Viewed
Job Description
Company Description
A World of
Wonder
Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team in Our Habitas, Ras Abrouq, Qatar, . As the face of our organization, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.
Greet and welcome guests in a warm and professional manner Perform efficient check-in and check-out procedures for guests Respond to guest inquiries and requests promptly and courteously Handle reservations, both in-person and over the phone Process payments and manage cash transactions accurately Coordinate with other departments to ensure guest needs are met Maintain a clean and organized front desk area Provide information about hotel services, local attractions, and events Assist with guest complaints and work towards timely resolutions Manage guest communications, including emails, messages, and mail Support other front office operations as needed
Qualifications
High School diploma or equivalent Previous experience in customer service, preferably in the hospitality industry Excellent verbal and written communication skills in English( Arabic and other Languages are Plus) Proficiency in cash handling procedures and computerized cash register systems Strong multitasking abilities and attention to detail Ability to remain calm and professional in high-pressure situations Proficient in using standard office equipment (computer, telephone, copier, fax machine) Basic computer skills, including familiarity with property management systems Flexibility to work various shifts, including weekends and holidays Ability to stand for extended periods and assist with light lifting when necessary Strong problem-solving skills and a customer-focused mindset Collaborative team player with a positive attitude First name *
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Last name *
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Email *
Your email address is required.
Phone *
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Resume *. We accept .pdf, .doc, and .docx formats.
The file must be of type doc, pdf, docx and not exceed 2MB.
these questions are a must
By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
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Thank you for applying!
Good luck! #J-18808-Ljbffr
A World of
Wonder
Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team in Our Habitas, Ras Abrouq, Qatar, . As the face of our organization, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.
Greet and welcome guests in a warm and professional manner Perform efficient check-in and check-out procedures for guests Respond to guest inquiries and requests promptly and courteously Handle reservations, both in-person and over the phone Process payments and manage cash transactions accurately Coordinate with other departments to ensure guest needs are met Maintain a clean and organized front desk area Provide information about hotel services, local attractions, and events Assist with guest complaints and work towards timely resolutions Manage guest communications, including emails, messages, and mail Support other front office operations as needed
Qualifications
High School diploma or equivalent Previous experience in customer service, preferably in the hospitality industry Excellent verbal and written communication skills in English( Arabic and other Languages are Plus) Proficiency in cash handling procedures and computerized cash register systems Strong multitasking abilities and attention to detail Ability to remain calm and professional in high-pressure situations Proficient in using standard office equipment (computer, telephone, copier, fax machine) Basic computer skills, including familiarity with property management systems Flexibility to work various shifts, including weekends and holidays Ability to stand for extended periods and assist with light lifting when necessary Strong problem-solving skills and a customer-focused mindset Collaborative team player with a positive attitude First name *
This field is required.
Last name *
This field is required.
Email *
Your email address is required.
Phone *
This field is required.
Resume *. We accept .pdf, .doc, and .docx formats.
The file must be of type doc, pdf, docx and not exceed 2MB.
these questions are a must
By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
This field is required.
Thank you for applying!
Good luck! #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Front Desk Agent
Doha, Doha
Amman Rotana
Posted 9 days ago
Job Viewed
Job Description
Job Description
We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers. Responsibilities
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include: Providing prompt, courteous, and efficient service to achieve high customer satisfaction through personalized service from arrival to departure. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond to guest queries. Monitoring rate levels and occupancy to optimize revenue. Administering front desk cashiering standards accurately and complying with all policies and procedures. Processing accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized systems. Maintaining guest privacy by ensuring confidentiality of guest details. Understanding and demonstrating knowledge of hotel policies, procedures, service standards, facilities, and happenings. Skills, Education, Qualifications & Experience
Ideally, candidates should hold a degree in hospitality with previous front office experience in a hotel. Excellent written and verbal English skills, knowledge of an additional language, strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous. Knowledge & Competencies
The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a team player, and thrive in a multicultural team setting are crucial. Additional competencies include: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
#J-18808-Ljbffr
We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers. Responsibilities
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include: Providing prompt, courteous, and efficient service to achieve high customer satisfaction through personalized service from arrival to departure. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond to guest queries. Monitoring rate levels and occupancy to optimize revenue. Administering front desk cashiering standards accurately and complying with all policies and procedures. Processing accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized systems. Maintaining guest privacy by ensuring confidentiality of guest details. Understanding and demonstrating knowledge of hotel policies, procedures, service standards, facilities, and happenings. Skills, Education, Qualifications & Experience
Ideally, candidates should hold a degree in hospitality with previous front office experience in a hotel. Excellent written and verbal English skills, knowledge of an additional language, strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous. Knowledge & Competencies
The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a team player, and thrive in a multicultural team setting are crucial. Additional competencies include: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Front Desk Agent
Doha, Doha
Kempinski Hotel
Posted 17 days ago
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. The job of
Front Office Agent
is executed satisfactorily when: Up-selling is focused on and executed in order to increase room revenues. Shift closing is done properly.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above. MAIN RESPONSIBILITIES Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Agent Jobs also searched #J-18808-Ljbffr
Front Office Agent
is executed satisfactorily when: Up-selling is focused on and executed in order to increase room revenues. Shift closing is done properly.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above. MAIN RESPONSIBILITIES Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Agent Jobs also searched #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Front Desk Agent
Doha, Doha
Millennium Hotels and Resorts MEA
Posted 17 days ago
Job Viewed
Job Description
As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests. Key Job Responsibilities: Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities. Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries. Maintain awareness of daily rate levels and occupancy levels for accurate decision-making. Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems. Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges. Safeguard guest privacy by refraining from disclosing any guest details. Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Front Desk Agent
Doha, Doha
Arjaan Hotel Apartments by Rotana
Posted 24 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include: Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries. Monitoring rate levels and occupancy to optimize revenue. Administering cashiering standards accurately and complying with all policies and procedures. Processing accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems. Maintaining guest privacy by ensuring confidentiality of guest details. Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities. Skills, Education, Qualifications & Experiences You should ideally hold a degree in hospitality with previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills, knowledge of an additional language, and strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous. Knowledge & Competencies The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural team and guest environment are important. Additional competencies include: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Front desk agent
Arjaan Hotel Apartments By Rotana
Posted today
Job Viewed
Job Description
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:
Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
Monitoring rate levels and occupancy to optimize revenue.
Administering cashiering standards accurately and complying with all policies and procedures.
Processing accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
Maintaining guest privacy by ensuring confidentiality of guest details.
Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.
Skills, Education, Qualifications & Experiences
You should ideally hold a degree in hospitality with previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills, knowledge of an additional language, and strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous.
Knowledge & Competencies
The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural team and guest environment are important. Additional competencies include:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork#J-18808-Ljbffr
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:
Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
Monitoring rate levels and occupancy to optimize revenue.
Administering cashiering standards accurately and complying with all policies and procedures.
Processing accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
Maintaining guest privacy by ensuring confidentiality of guest details.
Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.
Skills, Education, Qualifications & Experiences
You should ideally hold a degree in hospitality with previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills, knowledge of an additional language, and strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous.
Knowledge & Competencies
The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural team and guest environment are important. Additional competencies include:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Front desk agent
Kempinski Hotel
Posted today
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
The job ofFront Office Agentis executed satisfactorily when:
Up-selling is focused on and executed in order to increase room revenues.
Shift closing is done properly.Financial Policies and Procedures are supported and followed.LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
MAIN RESPONSIBILITIES
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.Ensure that LQA results are above 85%.Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.Possess a working knowledge of the room reservation procedures.Maintain the neatness of his/her working area.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Company Industry
Hotels
Hospitality
Department / Functional Area
Chefs
F&B
Front Desk
Keywords
Front Desk Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Agent Jobs also searched
#J-18808-Ljbffr
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
The job ofFront Office Agentis executed satisfactorily when:
Up-selling is focused on and executed in order to increase room revenues.
Shift closing is done properly.Financial Policies and Procedures are supported and followed.LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
MAIN RESPONSIBILITIES
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.Ensure that LQA results are above 85%.Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.Possess a working knowledge of the room reservation procedures.Maintain the neatness of his/her working area.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Company Industry
Hotels
Hospitality
Department / Functional Area
Chefs
F&B
Front Desk
Keywords
Front Desk Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Agent Jobs also searched
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Front desk agent
Millennium Hotels And Resorts MEA
Posted today
Job Viewed
Job Description
As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
Safeguard guest privacy by refraining from disclosing any guest details.
Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company’s environmental, health, and safety procedures and policies.#J-18808-Ljbffr
Key Job Responsibilities:
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
Safeguard guest privacy by refraining from disclosing any guest details.
Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company’s environmental, health, and safety procedures and policies.#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Front Desk Agent
Doha, Doha
WHR Solution
Posted today
Job Viewed
Job Description
**About Company**:Re-imagined to present a new era in its legacy, The Ritz-Carlton, Doha celebrates the city's progressive spirit with an exclusive Club Level, distinctive dining options, modern rooms and suites, a unique spa journey and legendary outdoor pools. With distinctive features that include the largest chandelier in the Middle East, this 5-star luxury hotel bridges the past with the present to create a rich, multicultural experience defined by extraordinary elegance.
374 luxury rooms & suites with views of the city or Arabian Gulf
61 signature suites 4 uniquely-designed Grand Amiri suites
42 club rooms with access to The Ritz-Carlton Club® Level
A private beach, outdoor pool and temperature-controlled indoor pool
7 exceptional restaurants and bars featuring fine local and international cuisine
A serene experience by The Ritz-Carlton Spa, Doha and modern fitness center
Grand meeting spaces including 2 ballrooms, 6 meeting and video-conferencing rooms
Majestic wedding venues including ballrooms with chandeliers & outdoor gardens
A 235-slip marina with club house for boats and 8-slip marina for jet-skis
**Job Descriptions**:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
**Skills Required**:
Opera Knowledge
**Compensation & Benefits**:
- Compensation & Benefits to be discussed during interview
374 luxury rooms & suites with views of the city or Arabian Gulf
61 signature suites 4 uniquely-designed Grand Amiri suites
42 club rooms with access to The Ritz-Carlton Club® Level
A private beach, outdoor pool and temperature-controlled indoor pool
7 exceptional restaurants and bars featuring fine local and international cuisine
A serene experience by The Ritz-Carlton Spa, Doha and modern fitness center
Grand meeting spaces including 2 ballrooms, 6 meeting and video-conferencing rooms
Majestic wedding venues including ballrooms with chandeliers & outdoor gardens
A 235-slip marina with club house for boats and 8-slip marina for jet-skis
**Job Descriptions**:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
**Skills Required**:
Opera Knowledge
**Compensation & Benefits**:
- Compensation & Benefits to be discussed during interview
This advertiser has chosen not to accept applicants from your region.
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Front Desk Agent
Doha, Doha
IHG
Posted today
Job Viewed
Job Description
**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.
**Your day to day**
What’s the job? As a Front Desk Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value - Do the Right thing, Show we care, Aim Higher, Celebrate Difference, and Work better together. Your day-to-day - Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure - Ensure Guests are personally greeted by name if known and escorted to their room to make them feel expected and welcomed - Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests - Maintain an up-to-date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries - Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels - Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures - Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems - Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed - Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings - Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment - Comply with the hotel environmental, health and safety policies and procedures How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
**What we need from you**
**What we offer**
Job Reference: EMEAA34928
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.
**Your day to day**
What’s the job? As a Front Desk Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value - Do the Right thing, Show we care, Aim Higher, Celebrate Difference, and Work better together. Your day-to-day - Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure - Ensure Guests are personally greeted by name if known and escorted to their room to make them feel expected and welcomed - Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests - Maintain an up-to-date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries - Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels - Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures - Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems - Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed - Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings - Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment - Comply with the hotel environmental, health and safety policies and procedures How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
**What we need from you**
**What we offer**
Job Reference: EMEAA34928
This advertiser has chosen not to accept applicants from your region.
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