135 General Manager Wahm Lounge jobs in Qatar
General Manager - Wahm Lounge
Doha, Doha
Marriott International, Inc
Job Viewed
Job Description
**Job Number** 23194964
**Job Category** Food and Beverage & Culinary
**Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Taking an Entrepreneurial Approach to Driving the Restaurant Business**
- Understands financial opportunities by surveying restaurant demand.
- Partners with key individuals in the local community to assess opportunities.
- Identifies and analyzes competitors.
- Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
- Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
**Leading Significant Marketing/Public Relations/Media Activities**
- Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
- Supports on-site/off-site public relations opportunities to promote the restaurant.
- Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
- Serves as the primary point of contact for restaurant events.
- Participates in local networking activities, which are often off-property, in support of the restaurant.
**Managing Day-to-Day Restaurant Operations**
- Supervises and manages employees.
- Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Conducts daily "taste panels" to educate, drive sales and create sales goals.
- Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
- Monitors compliance with all applicable laws and regulations.
- Monitors adherence to liquor control policies and procedures.
- Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
- Monitors alcohol beverage service for compliance with local laws.
- Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Advocates sound financial/business decision making.
- Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Fostering an Environment that Creates Exciting and Memorable Guest Experiences**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants.
- Addresses guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Verifies corrective action is taken to continuously improve service results.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g.,
**Job Category** Food and Beverage & Culinary
**Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Taking an Entrepreneurial Approach to Driving the Restaurant Business**
- Understands financial opportunities by surveying restaurant demand.
- Partners with key individuals in the local community to assess opportunities.
- Identifies and analyzes competitors.
- Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
- Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
**Leading Significant Marketing/Public Relations/Media Activities**
- Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
- Supports on-site/off-site public relations opportunities to promote the restaurant.
- Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
- Serves as the primary point of contact for restaurant events.
- Participates in local networking activities, which are often off-property, in support of the restaurant.
**Managing Day-to-Day Restaurant Operations**
- Supervises and manages employees.
- Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Conducts daily "taste panels" to educate, drive sales and create sales goals.
- Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
- Monitors compliance with all applicable laws and regulations.
- Monitors adherence to liquor control policies and procedures.
- Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
- Monitors alcohol beverage service for compliance with local laws.
- Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Advocates sound financial/business decision making.
- Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Fostering an Environment that Creates Exciting and Memorable Guest Experiences**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants.
- Addresses guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Verifies corrective action is taken to continuously improve service results.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g.,
This advertiser has chosen not to accept applicants from your region.
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Operations Management Leader
Doha, Doha
Stantec
Posted 11 days ago
Job Viewed
Job Description
Requisition Number:
23229BR Description: We are seeking an experienced Operations Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Operations Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the execution of operational transformation projects. Key Responsibilities: Leadership & Team Management:
Lead and inspire a cross-functional team of consultants and client personnel dedicated to operational excellence. Promote a culture of collaboration, continuous improvement, and high performance within the team.
Project Development & Execution:
Design and implement operational strategies that enhance efficiency, effectiveness, and service delivery related to roads and drainage assets. Oversee the execution of transformational projects, ensuring alignment with client goals and industry standards. Monitor project progress, addressing any issues that arise, and ensuring projects are completed on time and within budget.
Stakeholder Engagement:
Work closely with client stakeholders to identify operational challenges and opportunities for improvement. Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
Continuous Improvement & Innovation:
Stay informed about industry trends, technologies, and best practices in operations management. Facilitate training and workshops to enhance the operational capabilities of the client team.
What We Offer: Competitive salary and a comprehensive benefits package. Opportunity to lead significant operational transformation initiatives within the public sector. A supportive and dynamic work environment. Qualifications: Experience: Minimum of 25 years of experience in a relevant area, with at least 15 years in a leading role, preferably within the roads or drainage sectors. Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects. Both regional and international experience is required. A minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent. Demonstrated success in leading transformational projects and managing diverse teams. Education: Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred. Required relevant Chartered status and Professional License(s). Skills: Strong leadership and team development skills. Excellent analytical, strategic thinking, and problem-solving abilities. Proficient in operations management principles and methodologies. Outstanding communication and interpersonal skills. Language Skills: Arabic language skills are preferred but not essential. About Stantec: We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary. The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us! Work Location(s):
Qatar-Doha Employment Type:
Full-Time Job Type:
Regular Job Category:
Business Management
#J-18808-Ljbffr
23229BR Description: We are seeking an experienced Operations Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Operations Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the execution of operational transformation projects. Key Responsibilities: Leadership & Team Management:
Lead and inspire a cross-functional team of consultants and client personnel dedicated to operational excellence. Promote a culture of collaboration, continuous improvement, and high performance within the team.
Project Development & Execution:
Design and implement operational strategies that enhance efficiency, effectiveness, and service delivery related to roads and drainage assets. Oversee the execution of transformational projects, ensuring alignment with client goals and industry standards. Monitor project progress, addressing any issues that arise, and ensuring projects are completed on time and within budget.
Stakeholder Engagement:
Work closely with client stakeholders to identify operational challenges and opportunities for improvement. Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
Continuous Improvement & Innovation:
Stay informed about industry trends, technologies, and best practices in operations management. Facilitate training and workshops to enhance the operational capabilities of the client team.
What We Offer: Competitive salary and a comprehensive benefits package. Opportunity to lead significant operational transformation initiatives within the public sector. A supportive and dynamic work environment. Qualifications: Experience: Minimum of 25 years of experience in a relevant area, with at least 15 years in a leading role, preferably within the roads or drainage sectors. Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects. Both regional and international experience is required. A minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent. Demonstrated success in leading transformational projects and managing diverse teams. Education: Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred. Required relevant Chartered status and Professional License(s). Skills: Strong leadership and team development skills. Excellent analytical, strategic thinking, and problem-solving abilities. Proficient in operations management principles and methodologies. Outstanding communication and interpersonal skills. Language Skills: Arabic language skills are preferred but not essential. About Stantec: We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary. The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us! Work Location(s):
Qatar-Doha Employment Type:
Full-Time Job Type:
Regular Job Category:
Business Management
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
Doha, Doha
Gulf Consulting Group
Posted today
Job Viewed
Job Description
We are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker.
**Key Responsibilities**:
- **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications, cancellations, and returns.
- **Issue Resolution**: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to ensure timely resolution and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products or services to effectively assist customers. Provide product information, features, and benefits to aid customers in making informed purchasing decisions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, transactions, and resolutions using CRM software. Document customer feedback and suggestions for continuous improvement.
- **Customer Education**: Educate customers on product usage, features, and troubleshooting techniques. Provide guidance on best practices to optimize their experience with our products or services.
- **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Utilize persuasive techniques to increase sales and revenue.
- **Quality Assurance**: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in ongoing training and development programs to enhance skills and knowledge.
- **Team Collaboration**: Collaborate with team members and other departments to share knowledge, coordinate activities, and achieve common goals. Foster a positive and supportive work environment.
**Key Responsibilities**:
- **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications, cancellations, and returns.
- **Issue Resolution**: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to ensure timely resolution and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products or services to effectively assist customers. Provide product information, features, and benefits to aid customers in making informed purchasing decisions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, transactions, and resolutions using CRM software. Document customer feedback and suggestions for continuous improvement.
- **Customer Education**: Educate customers on product usage, features, and troubleshooting techniques. Provide guidance on best practices to optimize their experience with our products or services.
- **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Utilize persuasive techniques to increase sales and revenue.
- **Quality Assurance**: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in ongoing training and development programs to enhance skills and knowledge.
- **Team Collaboration**: Collaborate with team members and other departments to share knowledge, coordinate activities, and achieve common goals. Foster a positive and supportive work environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Executive
Doha, Doha
Premium Solutions
Posted 4 days ago
Job Viewed
Job Description
Premium Solutions Consultancy is Hiring! Position: Customer Service Executive Key Responsibilities: • Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance. • Resolve customer complaints, offer effective solutions, and escalate issues when necessary. • Maintain a high level of customer satisfaction through positive and productive interactions. • Process customer orders, returns, and exchanges following company policies. • Manage customer accounts, resolve discrepancies, and provide updates. • Assist customers with product inquiries and services, ensuring clarity and satisfaction. • Stay updated on company products, services, and policies to provide comprehensive support. • Collaborate with other departments to enhance the overall customer experience. Qualifications: • Fluency in Arabic (written and spoken) is mandatory. • Proficiency in English is required. • Previous experience in customer service or a similar role is preferred. • Strong communication, problem-solving, and interpersonal skills. • Local hiring only – Candidates must be currently residing in Qatar. • QID holders with NOC ready are eligible to apply. • Must be ready to join immediately. Send your CV to
with " Customer Service Executive
– Qatar" in the subject line.
#J-18808-Ljbffr
with " Customer Service Executive
– Qatar" in the subject line.
#J-18808-Ljbffr
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2
Customer Service Cashier
Doha, Doha
PS Tech
Posted 5 days ago
Job Viewed
Job Description
Job Description: The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract. Qualifications & Experience: At least completion of high school (12) year of education. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted. Skills: Capable of English speaking, reading, and writing. Keyboarding skills with good speed. Good attitudes and strong customer relations skills. Ability to cooperate with colleagues and supervisors in a respectable manner.
#J-18808-Ljbffr
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3
Customer Service Representative
Doha, Doha
Management Solutions International MSI
Posted 5 days ago
Job Viewed
Job Description
Management Solutions International (MSI) is hiring! We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) . Requirements : Diploma or higher qualification 3+ years experience in customer service within logistics / warehouse / distribution Arabic language proficiency is mandatory Familiarity with Warehouse Management Systems (WMS) preferred Willing to work in rotational / shift-based schedules Only shortlisted applicants will be contacted.
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4
Customer Service Representative
Doha, Doha
PPL Dynamics
Posted 6 days ago
Job Viewed
Job Description
About the job Customer Service Representative
Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
#J-18808-Ljbffr
Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
#J-18808-Ljbffr
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5
Customer Service Representative
Doha, Doha
Elite Projects Qatar
Posted 6 days ago
Job Viewed
Job Description
We are seeking a
Customer Service Executive
with a solid background in
Facility Management, Sales Engineering, or Maintenance & Cleaning Services
to join our team in Doha. The ideal candidate will have
2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years
of experience in Qatar in
Facility Management ,
Sales Engineering , or
Maintenance/Cleaning Companies . Fluent in English
(written and spoken);
Arabic
is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have
NOC
and
immediate availability .
#J-18808-Ljbffr
Customer Service Executive
with a solid background in
Facility Management, Sales Engineering, or Maintenance & Cleaning Services
to join our team in Doha. The ideal candidate will have
2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years
of experience in Qatar in
Facility Management ,
Sales Engineering , or
Maintenance/Cleaning Companies . Fluent in English
(written and spoken);
Arabic
is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have
NOC
and
immediate availability .
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Manager
Doha, Doha
Aguas de Valencia International
Posted 6 days ago
Job Viewed
Job Description
With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career. We are currently looking for a:
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
#J-18808-Ljbffr
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
Doha, Doha
Confidential Company
Posted 10 days ago
Job Viewed
Job Description
At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows , customer service needs and Terminal facility functionalities .
Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
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Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
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Customer Service Agent
Doha, Doha
Management Solutions International MSI
Posted 14 days ago
Job Viewed
Job Description
Guest Assistance:
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
#J-18808-Ljbffr
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9